Výročná správa 2009 - Komunálna Poisťovňa

5.10. OperationsKey task in 2009 was a problem-free mergerof both companies.Having the benefit of common operationsIT system the process of merging of policy registerswas carried out in dynamic action withpositive impact on improved service quality level.Smooth transformation was facilitated bythe fact that over a short period of time the processingof all types of product contracts wasunified over a short period of time.The processing of life insurance was centralisedin one Regional centre, which had avery positive impact on achieving quality administrationof insurance contracts, as well astimely settlement of claims.Strong orientation on client service becameinseparable part of daily activities of theoperations staff.5.11. Financial placementsFinancial assets and assets covering reservesFinancial assets in 2009 and increased by250% and exceeded 195 million Euro mark.This increase was mainly the result of mergerwith Kontinuita. The highest year-on-year increaseamong the financial assets was recordedby securities, by approximately 130 millionEuro, totalling 173 million Euro. Within this categorythe highest proportion was representedby bonds, with the majority of funds invested ingovernment and mortgage bonds. Investmentsin government bonds increased year-on-yearto a total of 96 million Euro.Investment overview 1 - 12/2009 and its appreciation in ‘000 EUR:Investment itemBalance as of Change Revenue31.12.2008 31.12.2009 absolútna relatívnaAllocation of assets between the variouscategories of financial placements remainsalso in 2009 in the same structure with the majorityin securities.Revenues from financial assets and assetscovering reservesRevenues in 2009 in comparison withprevious year recorded a growing trend. Thehighest portion of revenues was generatedfrom securities and real estate. The debt securitiesgenerated revenues of 2.7 million Euro.Total revenues in 2009 represented an amountof 2.9 million Euro.1- 12/2009Participations 1 1 0 0,00% 98Profitability1-12/2009Hardy profitability1-12/2009Securities* 43,040 173,120 130,080 302.23% 2,677 1.55% 2.51%Správa predstavenstva I Management ReportReal estate 3,109 5,265 2,156 69.35% 147 2.79% 3.57%Bank deposits 9,634 16,513 6,879 71.41% 45 0.45% 0.45%Loans 0 572 572 27 4.64% 9.74%TOTAL is 55,784 195,471 139,687 250.41% 2,992 1.53% 2.41%69* Securities without Investment life insurance