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Blue Book on Best Practice in Investment Promotion and ... - unctad

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United Nati<strong>on</strong>s C<strong>on</strong>ference <strong>on</strong> Trade <strong>and</strong> DevelopmentJapan Bank for Internati<strong>on</strong>al Cooperati<strong>on</strong><str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g><strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong>Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong>TanzaniaUNCTAD


PREFACEThe <str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> for the United Republic of Tanzania comprises eight measures, acti<strong>on</strong>ableover a period of twelve m<strong>on</strong>ths, that are <strong>in</strong>tended to move the country towards best practice <strong>in</strong><strong>in</strong>vestment promoti<strong>on</strong> <strong>and</strong> facilitati<strong>on</strong>.The project was carried out jo<strong>in</strong>tly by the United Nati<strong>on</strong>s C<strong>on</strong>ference <strong>on</strong> Trade <strong>and</strong>Development (UNCTAD) <strong>and</strong> the Japan Bank for Internati<strong>on</strong>al Cooperati<strong>on</strong> (JBIC). Thec<strong>on</strong>tents of this <str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> were <strong>in</strong>itially developed through c<strong>on</strong>sultati<strong>on</strong>s with a number ofexist<strong>in</strong>g foreign <strong>in</strong>vestors <strong>in</strong> Tanzania, professi<strong>on</strong>al advisors to foreign <strong>in</strong>vestors <strong>in</strong> Tanzania,<strong>in</strong>dustry associati<strong>on</strong>s whose members <strong>in</strong>clude foreign <strong>in</strong>vestors <strong>in</strong> Tanzania, <strong>and</strong> relevantGovernment of Tanzania bodies, <strong>in</strong>clud<strong>in</strong>g <strong>in</strong> particular the Tanzania <strong>Investment</strong> Centre (TIC).An <strong>in</strong>itial draft of the <str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> was discussed by a group of <strong>in</strong>vestors <strong>and</strong> governmentrepresentatives at a stakeholder workshop <strong>on</strong> 4 May 2005 <strong>in</strong> Dar es Salaam, Tanzania. Theworkshop was jo<strong>in</strong>tly hosted by UNCTAD, JBIC <strong>and</strong> the TIC.The <str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> project <strong>in</strong> Tanzania was a collaborative effort by Ken Ezuka, Vishwas P.Govitrikar, Khalil Hamdani, Emmanuel Olé Naiko, Mayank Patel, Rohan Patel, HideyukiSatsuma, Ketan Shah, Samuel J. Sitta, Eibu Suzuki, Katia Vieu <strong>and</strong> Yukata Yamada.31 May 2005ii


CONTENTS1 PREFACE2 ABBREVIATIONS3 EIGHT-POINT ACTION PLAN4 INTRODUCTION5 Measure 1. Improve the capacity of adm<strong>in</strong>istrative support toCommercial Courts.6 Measure 2. Develop performance charters for ExecutiveAgencies that adm<strong>in</strong>ister bus<strong>in</strong>ess regulati<strong>on</strong>s <strong>and</strong> <strong>in</strong>specti<strong>on</strong>s.7 Measure 3. Enhance transparency <strong>in</strong> tax adm<strong>in</strong>istrati<strong>on</strong>.8 Measure 4. Establish a strategy for grow<strong>in</strong>g agriculture <strong>and</strong>agro-process<strong>in</strong>g <strong>in</strong> Tanzania.9 Measure 5. Strengthen the m<strong>on</strong>itor<strong>in</strong>g system for track<strong>in</strong>gmeasures agreed up<strong>on</strong> by the Tanzania Nati<strong>on</strong>al Bus<strong>in</strong>essCouncil (TNBC).10 Measure 6. Amend the Tax Revenue Appeals Act (2000).11 Measure 7. Br<strong>in</strong>g <strong>in</strong>to force the East African Communitydouble taxati<strong>on</strong> treaty.12 Measure 8. Jo<strong>in</strong>tly issue East African Community memberstate bus<strong>in</strong>ess visas.iii


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - TanzaniaABBREVIATIONSBITDISEACEACDTTBDSDTTFDIHIPCIPAJBICKRALSRPLSTFPRSPPSBSPSIKRASMETICTNBCTNCTRAUNCTADUNDPBilateral <strong>Investment</strong> TreatyDest<strong>in</strong>ati<strong>on</strong> <strong>in</strong>specti<strong>on</strong> schemeEast African CommunityEast African Community Double Taxati<strong>on</strong> TreatyBus<strong>in</strong>ess Development ServicesDouble Taxati<strong>on</strong> Treatyforeign direct <strong>in</strong>vestmentHighly Indebted Poor Countries<strong>Investment</strong> Promoti<strong>on</strong> AgencyJapan Bank for Internati<strong>on</strong>al Cooperati<strong>on</strong>Kenya Revenue AuthorityLegal Sector Reform Programme, TanzaniaLegal Sector Task Force, TanzaniaPoverty Reducti<strong>on</strong> Strategy PaperPublic Sector Benchmark<strong>in</strong>g Service, United K<strong>in</strong>gdompre-shipment <strong>in</strong>specti<strong>on</strong>Kenya Revenue AuthoritySmall <strong>and</strong> Medium-sized EnterprisesTanzania <strong>Investment</strong> CentreTanzania Nati<strong>on</strong>al Bus<strong>in</strong>ess CouncilTransnati<strong>on</strong>al Corporati<strong>on</strong>Tanzania Revenue AuthorityUnited Nati<strong>on</strong>s C<strong>on</strong>ference <strong>on</strong> Trade <strong>and</strong> DevelopmentUnited Nati<strong>on</strong>s Development Programmeiv


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - Tanzania8-POINT ACTION PLANMeasure 1. Improve the capacity of adm<strong>in</strong>istrative support to Commercial Courts.Measure 2. Develop performance charters for Executive Agencies that adm<strong>in</strong>ister bus<strong>in</strong>essregulati<strong>on</strong>s <strong>and</strong> <strong>in</strong>specti<strong>on</strong>s.Measure 3. Enhance transparency <strong>in</strong> tax adm<strong>in</strong>istrati<strong>on</strong>.Measure 4. Establish a strategy for grow<strong>in</strong>g agriculture <strong>and</strong> agro-process<strong>in</strong>g <strong>in</strong> Tanzania.Measure 5. Strengthen the m<strong>on</strong>itor<strong>in</strong>g system for track<strong>in</strong>g measures agreed up<strong>on</strong> by theTanzania Nati<strong>on</strong>al Bus<strong>in</strong>ess Council (TNBC).Measure 6. Amend the Tax Revenue Appeals Act (2000).Measure 7. Br<strong>in</strong>g <strong>in</strong>to force the East African Community double taxati<strong>on</strong> treaty.Measure 8. Jo<strong>in</strong>tly issue East African Community member state bus<strong>in</strong>ess visas.1


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - TanzaniaMeasure 1. Improve the capacity of adm<strong>in</strong>istrative support toCommercial Courts.(a)Rati<strong>on</strong>ale <strong>and</strong> country c<strong>on</strong>textA Commercial Court was established <strong>in</strong> Tanzania <strong>in</strong> September 1999. TheCommercial Court is a divisi<strong>on</strong> of the High Court of Tanzania. While the Commercial Court hashelped to speed up some commercial cases, the Commercial Court system c<strong>on</strong>t<strong>in</strong>ues to be slow<strong>in</strong> deliver<strong>in</strong>g judgements, pos<strong>in</strong>g a significant c<strong>on</strong>stra<strong>in</strong>t to bus<strong>in</strong>ess <strong>in</strong> Tanzania. A number of<strong>in</strong>itiatives <strong>in</strong> legal sector reform have taken place <strong>in</strong> Tanzania, many of which address the issueof delivery of commercial justice.The Government of Tanzania established a Legal Sector Task Force (LSTF) <strong>in</strong> 1993to identify issues with<strong>in</strong> the legal sector <strong>in</strong> Tanzania. The Task Force effectively designed aLegal Sector Reform Programme (LSRP) for the country. The implementati<strong>on</strong> of theProgramme, has, however been slow. In a mid-term review of the Programme <strong>in</strong> 2003, it wasrecommended that the Programme be made c<strong>on</strong>gruent with the country’s Poverty StrategyReducti<strong>on</strong> Paper (PRSP) which recognised the need for:• A reducti<strong>on</strong> is case back-log;• Enhanc<strong>in</strong>g the supervisi<strong>on</strong> <strong>and</strong> divisi<strong>on</strong> of resp<strong>on</strong>sibilities of legal <strong>in</strong>stituti<strong>on</strong>s;• Enhanc<strong>in</strong>g the adm<strong>in</strong>istrative support systems of legal <strong>in</strong>stituti<strong>on</strong>s;• Updat<strong>in</strong>g legal frameworks; <strong>and</strong>• Improv<strong>in</strong>g the physical accommodati<strong>on</strong> of legal <strong>in</strong>stituti<strong>on</strong>s.objectives:The mid-term review of the LSRP specified the follow<strong>in</strong>g key implementati<strong>on</strong>• Development of an effective co-ord<strong>in</strong>ati<strong>on</strong> mechanism between legal<strong>in</strong>stituti<strong>on</strong>s;• Introducti<strong>on</strong> of strategic management to legal <strong>in</strong>stituti<strong>on</strong>s;• Tra<strong>in</strong><strong>in</strong>g of staff <strong>in</strong> legal <strong>in</strong>stituti<strong>on</strong>s;• Enhanced adm<strong>in</strong>istrative support <strong>in</strong> legal <strong>in</strong>stituti<strong>on</strong>s;• Incorporati<strong>on</strong> of <strong>in</strong>spectorate <strong>and</strong> supervisi<strong>on</strong> services at legal <strong>in</strong>stituti<strong>on</strong>s; <strong>and</strong>• Introducti<strong>on</strong> of management <strong>in</strong>formati<strong>on</strong> systems to legal <strong>in</strong>stituti<strong>on</strong>s.GTZ is also implement<strong>in</strong>g a 3-year programme <strong>in</strong> the legal sector. The role of theAdvancement of the Legal <strong>and</strong> Instituti<strong>on</strong>al Framework for the Ec<strong>on</strong>omic DevelopmentProgramme (funded by GTZ) is to promote legal certa<strong>in</strong>ty, <strong>in</strong> particular for ec<strong>on</strong>omictransacti<strong>on</strong>s. The law reforms cover the law <strong>and</strong> order <strong>in</strong>stituti<strong>on</strong>s, the M<strong>in</strong>istry of Justice, theJudiciary, the M<strong>in</strong>istry of Home Affairs, legal chambers, NGOs <strong>and</strong> Community ServiceOrganizati<strong>on</strong>s (CSOs). The planned results are: (1) the supported judicial <strong>in</strong>stituti<strong>on</strong>s, with<strong>in</strong>their m<strong>and</strong>ate, have the capacity to prepare, implement, <strong>and</strong> co-ord<strong>in</strong>ate projects for legal <strong>and</strong>3


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - Tanzaniajustice reforms, <strong>and</strong> to ensure m<strong>on</strong>itor<strong>in</strong>g (with a focus <strong>on</strong> the rural ec<strong>on</strong>omy, the <strong>in</strong>dustrialsector, anti-corrupti<strong>on</strong> legislati<strong>on</strong> <strong>and</strong> the <strong>in</strong>troducti<strong>on</strong> of a m<strong>on</strong>itor<strong>in</strong>g <strong>and</strong> evaluati<strong>on</strong> (M&E)system); (2) the M<strong>in</strong>istry of justice <strong>in</strong>creas<strong>in</strong>gly fulfils its resp<strong>on</strong>sibility to develop the generalc<strong>on</strong>diti<strong>on</strong>s for a favourable <strong>in</strong>vestment climate (<strong>on</strong>e focus is <strong>on</strong> better access to legal <strong>in</strong>formati<strong>on</strong><strong>in</strong> local languages <strong>and</strong> through the <strong>in</strong>ternet); (3) the lower courts (Magistrate’s Courts, DistrictCourts, Primary Courts) have the capacity to h<strong>and</strong>le commercial <strong>and</strong> civil cases accord<strong>in</strong>g to therule of law (the <strong>in</strong>troducti<strong>on</strong> of functi<strong>on</strong><strong>in</strong>g case management systems, advanced tra<strong>in</strong><strong>in</strong>g<strong>in</strong>clud<strong>in</strong>g ethics tra<strong>in</strong><strong>in</strong>g, <strong>and</strong> support for the CSOs that provide legal support to small <strong>and</strong><strong>in</strong>formal enterprises); (4) <strong>in</strong>stituti<strong>on</strong>s resp<strong>on</strong>sible for the reform of commercial law promote thesystematic <strong>and</strong> coord<strong>in</strong>ated reform of laws <strong>and</strong> regulati<strong>on</strong>s for the ec<strong>on</strong>omic sector (<strong>in</strong>clud<strong>in</strong>glaws <strong>and</strong> regulati<strong>on</strong>s for the preventi<strong>on</strong> of corrupti<strong>on</strong>).It is imperative that these programmes take <strong>on</strong> board the need to enhance thedelivery of commercial justice through improv<strong>in</strong>g adm<strong>in</strong>istrative support to legal <strong>in</strong>stituti<strong>on</strong>s,<strong>in</strong>clud<strong>in</strong>g Commercial Courts.(b)An example of best practiceThe proposal to <strong>in</strong>vestigate means to strengthen <strong>in</strong>stituti<strong>on</strong>al case management atcommercial courts addresses the particular circumstances of the judiciary <strong>in</strong> Tanzania <strong>and</strong> buildsup<strong>on</strong> work recently undertaken by external c<strong>on</strong>sultants under the LSRP.All EAC countries have commenced legal sector reform projects <strong>in</strong> the last severalyears that <strong>in</strong>clude elements of reform of the commercial legal sectors. For example, the JusticeLaw <strong>and</strong> Order Sector (JLOS) programme <strong>in</strong> Ug<strong>and</strong>a <strong>and</strong> the Governance, Justice, Law <strong>and</strong>Order Sector (GJLOS) programme <strong>in</strong> Kenya were developed to implement specific legal sectorreforms <strong>in</strong> these countries.In the case of Kenya, the GJLOS programme has f<strong>in</strong>anced the development of astrategic plan for the judiciary <strong>in</strong> Kenya. The plan <strong>in</strong>volved an <strong>in</strong>stituti<strong>on</strong>al review of thejudiciary, after which it identified the follow<strong>in</strong>g causes of <strong>in</strong>efficiency <strong>in</strong> case management: (1)poor case <strong>and</strong> record management lead<strong>in</strong>g to delays <strong>in</strong> retriev<strong>in</strong>g records; (2) the lack of an<strong>in</strong>ternal case-track<strong>in</strong>g system lead<strong>in</strong>g to delays <strong>in</strong> dispos<strong>in</strong>g of cases; (3) a shortage of judicialstaff to h<strong>and</strong>le a heavy case load; <strong>and</strong> (4) low morale due to poor terms <strong>and</strong> c<strong>on</strong>diti<strong>on</strong>s. Thestrategic plan has identified several measures to address these issues <strong>in</strong>clud<strong>in</strong>g: (1) enhanc<strong>in</strong>gcourt record<strong>in</strong>g <strong>and</strong> case process<strong>in</strong>g by automat<strong>in</strong>g court proceed<strong>in</strong>gs; <strong>and</strong> (2) designat<strong>in</strong>g casemanagers <strong>in</strong> all court registries to m<strong>on</strong>itor all cases <strong>in</strong> court.(c)Acti<strong>on</strong> planThe follow<strong>in</strong>g steps need to be rtaken:• An assessment study of adm<strong>in</strong>istrative c<strong>on</strong>stra<strong>in</strong>ts <strong>in</strong> case management needsto be undertaken.• An acti<strong>on</strong> plan to address these c<strong>on</strong>stra<strong>in</strong>ts needs to be built <strong>in</strong>to the LSRP.(d)Key performance <strong>in</strong>dicators4


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - TanzaniaMilest<strong>on</strong>e/Activity1 Undertake an assessment study ofadm<strong>in</strong>istrative c<strong>on</strong>stra<strong>in</strong>ts <strong>in</strong> casemanagement.2 Develop acti<strong>on</strong> plan to address thesec<strong>on</strong>stra<strong>in</strong>ts <strong>and</strong> build it <strong>in</strong>to the LSRP.Expected completi<strong>on</strong> date30 September 200530 November 2005(e)anticipated.F<strong>in</strong>ancial implicati<strong>on</strong>sThe follow<strong>in</strong>g costs, which are over <strong>and</strong> above regular government costs, areMilest<strong>on</strong>e/Activity1 Undertake assessment study ofadm<strong>in</strong>istrative c<strong>on</strong>stra<strong>in</strong>ts <strong>in</strong> casemanagement.2 Develop acti<strong>on</strong> plan to address thesec<strong>on</strong>stra<strong>in</strong>ts <strong>and</strong> build it <strong>in</strong>to the LSRP.Estimated cost (US$)15,000 for technical assistance10,000 for technical assistance5


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - TanzaniaMeasure 2. Develop performance charters for ExecutiveAgencies that adm<strong>in</strong>ister bus<strong>in</strong>ess regulati<strong>on</strong>s <strong>and</strong><strong>in</strong>specti<strong>on</strong>s.(a)Rati<strong>on</strong>ale <strong>and</strong> country c<strong>on</strong>textIt is widely recognised that bus<strong>in</strong>ess regulati<strong>on</strong>s <strong>and</strong> <strong>in</strong>specti<strong>on</strong>s impose asignificant burden <strong>in</strong> time <strong>and</strong> costs <strong>on</strong> bus<strong>in</strong>esses operat<strong>in</strong>g <strong>in</strong> Tanzania. The World Bank/IFC<strong>Investment</strong> Climate Assessment (2004) of Tanzania describes how, <strong>on</strong> average, enterprises <strong>in</strong>Tanzania reported that senior managers spend 15 per cent of their time deal<strong>in</strong>g with government<strong>in</strong>specti<strong>on</strong>s, regulati<strong>on</strong>s <strong>and</strong> paperwork, compared to 13 per cent <strong>in</strong> Kenya <strong>and</strong> 4 per cent <strong>in</strong>Ug<strong>and</strong>a.Many of these regulati<strong>on</strong>s <strong>and</strong> <strong>in</strong>specti<strong>on</strong>s are adm<strong>in</strong>istered by Executive Agencies,which directly derive an <strong>in</strong>come from license fees <strong>and</strong> penalties. It is widely believed that theabsence of performance charters for these Agencies has resulted <strong>in</strong> the absence of balancedperformance measures, with many Agencies bas<strong>in</strong>g their performance solely <strong>on</strong> f<strong>in</strong>ancial<strong>in</strong>dicators.(b)An example of best practiceThe United K<strong>in</strong>gdom’s Public Sector Benchmark<strong>in</strong>g Service (PSBS), launched <strong>in</strong>2000 has been developed with the purpose of promot<strong>in</strong>g effective benchmark<strong>in</strong>g <strong>and</strong> shar<strong>in</strong>ggood practices across the public sector. The PSBS recognises that benchmark<strong>in</strong>g is afundamental part of develop<strong>in</strong>g modern public services <strong>and</strong> that it enables organisati<strong>on</strong>s to shareknowledge <strong>and</strong> learn from the best. The aims of the PSBS are: (1) to promote effectivebenchmark<strong>in</strong>g <strong>and</strong> shar<strong>in</strong>g good practices across the public sector; (2) to support public-sectororganisati<strong>on</strong>s undertak<strong>in</strong>g benchmark<strong>in</strong>g projects; (3) to encourage learn<strong>in</strong>g through shar<strong>in</strong>gknowledge <strong>and</strong> good practices <strong>in</strong> support of government reform; (4) to provide practical<strong>in</strong>formati<strong>on</strong> <strong>on</strong> benchmark<strong>in</strong>g; <strong>and</strong> (5) to signpost sources of good practices identified by otherquality <strong>and</strong> improvement <strong>in</strong>itiatives. The PSBS serves all public agencies, <strong>in</strong>clud<strong>in</strong>g those<strong>in</strong>volved with <strong>in</strong>vestors.(c)Acti<strong>on</strong> planThe follow<strong>in</strong>g steps should be undertaken to <strong>in</strong>troduce a performance charter <strong>in</strong>relevant Executive Agencies:• Document all regulati<strong>on</strong>s <strong>and</strong> <strong>in</strong>specti<strong>on</strong>s that each relevant Executive Agencyis resp<strong>on</strong>sible for adm<strong>in</strong>ister<strong>in</strong>g.• Identify performance st<strong>and</strong>ards that each Agency should be follow<strong>in</strong>g.• Commissi<strong>on</strong> an assessment of current performance st<strong>and</strong>ards aga<strong>in</strong>st thesest<strong>and</strong>ards.• Establish a process whereby performance can be regularly tracked.6


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - Tanzania(d)Key performance <strong>in</strong>dicatorsMilest<strong>on</strong>e/ActivityExpected completi<strong>on</strong> date1 Complete all agency client charters. 31 January 20062 Develop a performance m<strong>on</strong>itor<strong>in</strong>g system. 30 April 2006(e)anticipated.F<strong>in</strong>ancial implicati<strong>on</strong>sThe follow<strong>in</strong>g costs, which are over <strong>and</strong> above regular government costs, areMilest<strong>on</strong>e/ActivityEstimated cost (US$)1 Complete all agency client charters. 20,000 for technical assistance2 Develop a performance m<strong>on</strong>itor<strong>in</strong>g system. 20,000 for technical assistance (<strong>on</strong>e-offcost)7


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - TanzaniaMeasure 3. Enhance transparency <strong>in</strong> tax adm<strong>in</strong>istrati<strong>on</strong>.(a)Rati<strong>on</strong>ale <strong>and</strong> country c<strong>on</strong>textAnecdotal evidence suggests that a major c<strong>on</strong>cern of bus<strong>in</strong>esses operat<strong>in</strong>g <strong>in</strong>Tanzania is the level of corrupti<strong>on</strong> <strong>in</strong> the Tanzania Revenue Authority (TRA). The Governmenthas <strong>in</strong>troduced a number of <strong>in</strong>itiatives to combat corrupti<strong>on</strong> at various levels but their impact hasbeen limited. Indeed, many believe that corrupti<strong>on</strong> is <strong>on</strong> the <strong>in</strong>crease.(b)An example of best practiceWhistle-blow<strong>in</strong>g hotl<strong>in</strong>es to combat fraud are widely used <strong>in</strong> public <strong>and</strong> private<strong>in</strong>stituti<strong>on</strong>s across the world. In Tanzania, the state-owned electricity utility firm TANESCOruns a very successful Fraud Hotl<strong>in</strong>e <strong>and</strong> Fraud Report Centre. Between June 2004 <strong>and</strong> April2005, the company received over 3,000 fraud reports.(c)Acti<strong>on</strong> planOne measure to reduce the level of corrupti<strong>on</strong> at the TRA would be to establish a‘whistle-blow<strong>in</strong>g’ facility. Whistle-blow<strong>in</strong>g is about ‘rais<strong>in</strong>g a c<strong>on</strong>cern about malpractice with<strong>in</strong>an organisati<strong>on</strong>’. It is as an early warn<strong>in</strong>g system to avert possible risks to the organisati<strong>on</strong>. Assuch, it can be a key tool for promot<strong>in</strong>g <strong>in</strong>dividual resp<strong>on</strong>sibility <strong>and</strong> organisati<strong>on</strong>alaccountability. An effective policy to encourage whistle-blow<strong>in</strong>g enables employers to f<strong>in</strong>d outwhen someth<strong>in</strong>g is go<strong>in</strong>g wr<strong>on</strong>g <strong>in</strong> time to take necessary corrective acti<strong>on</strong>.To implement a ‘whistle-blow<strong>in</strong>g’ <strong>in</strong>itiative at TRA, a fraud <strong>and</strong> corrupti<strong>on</strong>‘hotl<strong>in</strong>e’ would need to be established. This is a simple but highly effective management tooldesigned to enable c<strong>on</strong>cerned employees (as well as third parties) to help put a stop to practiceswhich have a negative effect <strong>on</strong> the employer’s ability to provide a stable <strong>and</strong> ethicalemployment envir<strong>on</strong>ment. The ‘hotl<strong>in</strong>e’ will assist <strong>in</strong> ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g an h<strong>on</strong>est work ethic byprovid<strong>in</strong>g an <strong>in</strong>dependent c<strong>on</strong>duit whereby employees can report <strong>in</strong>cidents of unethical practices.The hotl<strong>in</strong>e can also serve as a suggesti<strong>on</strong> box to manage a range of unethical practices that d<strong>on</strong>ot fall with<strong>in</strong> the specific category of crim<strong>in</strong>al c<strong>on</strong>duct. It can be operated <strong>in</strong> such a manner asto ensure that a caller wish<strong>in</strong>g to rema<strong>in</strong> an<strong>on</strong>ymous can be guaranteed complete an<strong>on</strong>ymity.A ‘Hotl<strong>in</strong>e’ works by establish<strong>in</strong>g a toll-free number that would be available dur<strong>in</strong>gthe organisati<strong>on</strong>’s normal work<strong>in</strong>g hours dur<strong>in</strong>g week days, for employees <strong>and</strong> stakeholders tocall to report <strong>in</strong>cidents of fraud <strong>and</strong>/or corrupti<strong>on</strong> with<strong>in</strong> an organisati<strong>on</strong>. The service wouldutilise live operators who field calls <strong>and</strong> ask relevant questi<strong>on</strong>s <strong>in</strong> respect of the report made. Avoice mail system may be utilised after hours. Further, a toll-free ‘Hotfax’ number can beavailable 24 hours a day to which <strong>in</strong>cidents of fraud <strong>and</strong>/or corrupti<strong>on</strong> with<strong>in</strong> the organisati<strong>on</strong>may be faxed. Additi<strong>on</strong>ally, a ‘Hotmail’ can be implemented as well. This is a unique e-mailaddress designed to ensure the c<strong>on</strong>fidentiality of the sender of e-mails. Informati<strong>on</strong> receivedfrom a caller is c<strong>on</strong>veyed to the client by way of a report (Hotl<strong>in</strong>e Memor<strong>and</strong>um). A Hotl<strong>in</strong>eMemor<strong>and</strong>um would be forwarded to the TRA periodically – daily or weekly or m<strong>on</strong>thly as theTRA requires (for daily reports, at the beg<strong>in</strong>n<strong>in</strong>g of each work day, provid<strong>in</strong>g details of allreports made dur<strong>in</strong>g the previous day). Details would <strong>in</strong>clude the nature of the report be<strong>in</strong>gmade, the details of the <strong>in</strong>cident <strong>and</strong> the locati<strong>on</strong> where this <strong>in</strong>cident occurred. The organisati<strong>on</strong>would nom<strong>in</strong>ate at least 2 pers<strong>on</strong>s with<strong>in</strong> the organisati<strong>on</strong> who would be resp<strong>on</strong>sible forreceiv<strong>in</strong>g all reports.8


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - Tanzania(d)Key performance <strong>in</strong>dicatorsMilest<strong>on</strong>e/ActivityExpected completi<strong>on</strong> date1 Tender Hotl<strong>in</strong>e. 31 August 20052 Commissi<strong>on</strong> <strong>and</strong> beg<strong>in</strong> services. 30 September 2005(e)anticipated.F<strong>in</strong>ancial implicati<strong>on</strong>sThe follow<strong>in</strong>g costs, which are over <strong>and</strong> above regular government costs, areMilest<strong>on</strong>e/ActivityEstimated cost (US$)1 Commissi<strong>on</strong><strong>in</strong>g of Hotl<strong>in</strong>e centre. 5,000 for establishment costs <strong>and</strong> 60,000 forannual runn<strong>in</strong>g costs.9


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - TanzaniaMeasure 4. Establish a strategy for grow<strong>in</strong>g agriculture <strong>and</strong>agro-process<strong>in</strong>g <strong>in</strong> Tanzania.(a)Rati<strong>on</strong>ale <strong>and</strong> country c<strong>on</strong>textTanzania has a number of policy documents <strong>and</strong> strategies that serve as the overallec<strong>on</strong>omic strategy comp<strong>on</strong>ents of the country. These are:• Visi<strong>on</strong> 2025 – Nati<strong>on</strong>al visi<strong>on</strong> <strong>and</strong> social <strong>and</strong> ec<strong>on</strong>omic objectives to beachieved by the year 2025;• Nati<strong>on</strong>al Poverty Eradicati<strong>on</strong> Strategy – Nati<strong>on</strong>al strategy to eradicate povertyup by the year 2010;• Tanzania Assistance Strategy – Medium-term nati<strong>on</strong>al strategy of ec<strong>on</strong>omic<strong>and</strong> social development that <strong>in</strong>cludes the efforts of the <strong>in</strong>ternati<strong>on</strong>alcommunity; <strong>and</strong>• Poverty Reducti<strong>on</strong> Strategy Paper (PRSP) – Medium-term strategy of povertyreducti<strong>on</strong> developed <strong>in</strong> a highly c<strong>on</strong>sultative manner <strong>and</strong> <strong>in</strong> the c<strong>on</strong>text of theHighly Indebted Poor Countries Initiative.Overall government policy recognises that agriculture is the foundati<strong>on</strong> of theTanzanian ec<strong>on</strong>omy. It accounts for about half of the nati<strong>on</strong>al <strong>in</strong>come, three quarters ofmerch<strong>and</strong>ise exports <strong>and</strong> is the source of food <strong>and</strong> provides employment opportunities to about80 percent of Tanzanians. It has l<strong>in</strong>kages with the n<strong>on</strong>-farm sector through forward l<strong>in</strong>kages toagro-process<strong>in</strong>g, c<strong>on</strong>sumpti<strong>on</strong> <strong>and</strong> export, <strong>and</strong> provides raw materials to <strong>in</strong>dustries <strong>and</strong> a marketfor manufactured goods. The government recognises the pivotal role of the agricultural sector <strong>in</strong>achiev<strong>in</strong>g both ec<strong>on</strong>omic growth <strong>and</strong> poverty reducti<strong>on</strong>. Its def<strong>in</strong>ed priority acti<strong>on</strong>s <strong>in</strong>clude:• The pursuit of macroec<strong>on</strong>omic policies that will motivate <strong>in</strong>vestment <strong>in</strong>agriculture by smallholders <strong>and</strong> large-scale commercial farmers;• The creati<strong>on</strong> of an enabl<strong>in</strong>g envir<strong>on</strong>ment; provid<strong>in</strong>g proactive support toprivate operators, farmers organizati<strong>on</strong>s, NGOs <strong>and</strong> CBOs supply<strong>in</strong>g <strong>in</strong>puts<strong>and</strong> credit to small farmers; <strong>and</strong> ensur<strong>in</strong>g a str<strong>on</strong>g regulatory mechanism;• The c<strong>on</strong>centrati<strong>on</strong> of budgetary allocati<strong>on</strong>s <strong>in</strong> agricultural research <strong>and</strong>extensi<strong>on</strong> services; <strong>and</strong>• The provisi<strong>on</strong> of special support to <strong>in</strong>vestment <strong>in</strong> agricultural process<strong>in</strong>gparticularly <strong>in</strong> fruits <strong>and</strong> vegetables, <strong>and</strong> accord<strong>in</strong>g top priority to theimplementati<strong>on</strong> of the new l<strong>and</strong> Act.However, the Government does not have a strategy <strong>on</strong> how to grow Tanzanianagriculture <strong>and</strong> agro-process<strong>in</strong>g by establish<strong>in</strong>g areas <strong>in</strong> which the country has, or can create,competitive advantage <strong>and</strong> subsequently <strong>in</strong>duc<strong>in</strong>g <strong>in</strong>vestment <strong>in</strong> them.(b)An example of best practice10


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - TanzaniaMalaysia’ radical <strong>in</strong>vestment promoti<strong>on</strong> drive began <strong>in</strong> the 1980s when thegovernment decided to promote <strong>in</strong>dustrial development as a means to accelerate growth <strong>and</strong>development, diversify the ec<strong>on</strong>omy, generate additi<strong>on</strong>al employment <strong>and</strong> create new bus<strong>in</strong>essopportunities. The Malaysia Industrial Development Agency (MIDA) was then tasked with<strong>in</strong>duc<strong>in</strong>g FDI <strong>in</strong> manufactur<strong>in</strong>g.The <strong>in</strong>vestment policy is designed to serve the country’s <strong>in</strong>dustrial developmentstrategy <strong>and</strong> is thus an <strong>in</strong>tegral part of the <strong>in</strong>dustrial policy. Malaysia currently has sixteen<strong>in</strong>centive schemes designed specifically for various <strong>in</strong>dustries <strong>and</strong> activities that it wishes topromote. FDI has played a significant role <strong>in</strong> <strong>in</strong>dustrial development. The c<strong>on</strong>tributi<strong>on</strong> of foreignaffiliates to total value added <strong>in</strong> manufactur<strong>in</strong>g <strong>in</strong>creased from 33.4 per cent <strong>in</strong> 1986 to 44.2 percent <strong>in</strong> 1999.(c)Acti<strong>on</strong> planIn general, the follow<strong>in</strong>g major activities need to be carried out:1. Undertak<strong>in</strong>g an assessment of sub-sectors of agriculture <strong>and</strong> agro-process<strong>in</strong>g <strong>in</strong>which the country has a competitive advantage <strong>and</strong> is <strong>in</strong> need of <strong>in</strong>vestment.This would <strong>in</strong>volve undertak<strong>in</strong>g a sectoral SWOT analysis <strong>and</strong> benchmark<strong>in</strong>gof potential target sectors.2. Develop<strong>in</strong>g a strategy that unifies all activities towards the development of theidentified target sectors through public-private dialogue.(d)Key performance <strong>in</strong>dicatorsMilest<strong>on</strong>e/Activity1 Undertake a sectoral benchmark<strong>in</strong>g analysisof agriculture <strong>and</strong> agro-process<strong>in</strong>g.2 Identify sectoral work<strong>in</strong>g groups composedof public <strong>and</strong> private sector representatives.Expected completi<strong>on</strong> date30 November 200531 January 20063 Draft strategy for target sectors. 30 June 2006(e)anticipated.F<strong>in</strong>ancial implicati<strong>on</strong>sThe follow<strong>in</strong>g costs, which are over <strong>and</strong> above regular government costs, areMilest<strong>on</strong>e/ActivityEstimated cost (US$)1 Undertake a sector benchmark<strong>in</strong>g analysis. 30,000 for technical assistance2 Draft strategy for agriculture <strong>and</strong> agroprocess<strong>in</strong>g.50,000 for technical assistance11


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - Tanzania12


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - TanzaniaMeasure 5. Strengthen the m<strong>on</strong>itor<strong>in</strong>g system for track<strong>in</strong>gmeasures agreed up<strong>on</strong> by the Tanzania Nati<strong>on</strong>alBus<strong>in</strong>ess Council (TNBC).(a)Rati<strong>on</strong>ale <strong>and</strong> country c<strong>on</strong>textThe Tanzania Nati<strong>on</strong>al Bus<strong>in</strong>ess Council (TNBC) is a structured forum forc<strong>on</strong>t<strong>in</strong>uous public-private c<strong>on</strong>sultati<strong>on</strong> <strong>on</strong> strategic issues related to efficient management <strong>and</strong>ec<strong>on</strong>omic development. The TNBC came <strong>in</strong>to formal existence <strong>in</strong> 2001. The President ofTanzania chairs the TNBC. The <strong>in</strong>stituti<strong>on</strong>’s specific objectives are:• To provide a forum for public-private sector dialogue with a view to reach<strong>in</strong>g c<strong>on</strong>sensus<strong>and</strong>/or mutual underst<strong>and</strong><strong>in</strong>g <strong>on</strong> strategic issues relat<strong>in</strong>g to the efficient management ofdevelopment resources;• To promote the goals of ec<strong>on</strong>omic growth with social equity <strong>and</strong> even development;• To review from time to time developments <strong>in</strong> the external <strong>and</strong> domestic bus<strong>in</strong>essenvir<strong>on</strong>ment, the challenges they pose to Tanzania, <strong>and</strong> propose appropriate courses ofacti<strong>on</strong>;• To exchange views <strong>on</strong> the prevail<strong>in</strong>g operat<strong>in</strong>g <strong>and</strong> regulatory envir<strong>on</strong>ment, <strong>and</strong> proposeways to facilitate the public service to improve <strong>on</strong> service delivery <strong>and</strong> make the civil servicebus<strong>in</strong>ess friendly;• To review <strong>and</strong> propose changes <strong>in</strong> the policy envir<strong>on</strong>ment to enhance the attractiveness ofTanzania for both domestic <strong>and</strong> Foreign Direct <strong>Investment</strong> (FDI), <strong>and</strong> improve thecompetitiveness of Tanzanian products <strong>in</strong> the world market;• To encourage <strong>and</strong> promote the formulati<strong>on</strong> of co-ord<strong>in</strong>ated policies <strong>on</strong> social <strong>and</strong> ec<strong>on</strong>omicmatters, <strong>in</strong>clud<strong>in</strong>g c<strong>on</strong>siderati<strong>on</strong> of exist<strong>in</strong>g <strong>and</strong> proposed ec<strong>on</strong>omic legislati<strong>on</strong>, <strong>and</strong> makeappropriate recommendati<strong>on</strong>s; <strong>and</strong>• To c<strong>on</strong>sider any other matter deemed relevant to the achievement of the above objectives.The TNBC thus plays a critical role <strong>in</strong> the public-private dialogue <strong>in</strong> Tanzania. Italso has str<strong>on</strong>g support <strong>in</strong> both Government <strong>and</strong> the private sector. Currently the TNBC uses abasic acti<strong>on</strong>-matrix to track the implementati<strong>on</strong> of its <strong>in</strong>itiatives. However, the current acti<strong>on</strong>matrixsuffers from some weaknesses. First, the track<strong>in</strong>g system does not have clearly def<strong>in</strong>edperformance <strong>in</strong>dicators <strong>and</strong> performance targets. Sec<strong>on</strong>d, the track<strong>in</strong>g system does not assignclear resp<strong>on</strong>sibility or accountability for the implementati<strong>on</strong> of all the <strong>in</strong>itiatives. These features<strong>in</strong>crease the likelihood that not all <strong>in</strong>itiatives will be fully pursued, <strong>and</strong> therefore theorganisati<strong>on</strong>'s effectiveness will be limited.The TNBC requires an <strong>on</strong>go<strong>in</strong>g m<strong>on</strong>itor<strong>in</strong>g <strong>and</strong> evaluati<strong>on</strong> system that wouldenable its managers <strong>and</strong> stakeholders to: (1) assess progress towards def<strong>in</strong>ed goals; (2) to makeadjustments to the plans <strong>and</strong> special activities; (3) to determ<strong>in</strong>e the most efficient way to utiliseresources; <strong>and</strong> (4) to enhance accountability. It is important to emphasize the ‘<strong>on</strong>go<strong>in</strong>g’ natureof the m<strong>on</strong>itor<strong>in</strong>g system, <strong>in</strong>clud<strong>in</strong>g mid-term reviews of measures <strong>and</strong> activities put <strong>in</strong> place bythe public-private sector <strong>in</strong>itiative, because the feedback from a m<strong>on</strong>itor<strong>in</strong>g <strong>and</strong> evaluati<strong>on</strong>system can assist the managers <strong>in</strong> adjust<strong>in</strong>g the implementati<strong>on</strong> of the <strong>in</strong>itiative’s activities.13


(b)<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - TanzaniaExamples of best practiceThe Presidential Investors Round Table (PIRT) <strong>in</strong> Ug<strong>and</strong>a has developed a simple<strong>and</strong> effective m<strong>on</strong>itor<strong>in</strong>g tool. Reform measures are drafted by theme-based work<strong>in</strong>g groups.Each of the reform measures has assigned resp<strong>on</strong>sibilities <strong>and</strong> timel<strong>in</strong>es. These work<strong>in</strong>g groupsare charged with develop<strong>in</strong>g <strong>and</strong> m<strong>on</strong>itor<strong>in</strong>g the implementati<strong>on</strong> of reform <strong>in</strong>itiatives that fallwith<strong>in</strong> their m<strong>and</strong>ate.In a similar <strong>in</strong>itiative <strong>in</strong> Vietnam, the issues be<strong>in</strong>g addressed are m<strong>on</strong>itored by thework<strong>in</strong>g groups which then attempt to assess the extent to which the measures have beensuccessfully implemented.(c)Acti<strong>on</strong> planThe follow<strong>in</strong>g steps should be undertaken to strengthen the current m<strong>on</strong>itor<strong>in</strong>g <strong>and</strong>evaluati<strong>on</strong> system:• Obta<strong>in</strong> <strong>in</strong>formati<strong>on</strong> <strong>on</strong> the m<strong>on</strong>itor<strong>in</strong>g <strong>and</strong> evaluati<strong>on</strong> process <strong>in</strong> place at the TNBC.• C<strong>on</strong>sider the ways <strong>and</strong> means to put <strong>in</strong> place an enhanced system that alleviates the issuesidentified above.• Def<strong>in</strong>e the process <strong>and</strong> criteria by which a reform measure or agreed acti<strong>on</strong> enters them<strong>on</strong>itor<strong>in</strong>g matrix (i.e. priorities).• Select volunteers to serve as the m<strong>on</strong>itor<strong>in</strong>g board of the TNBC <strong>and</strong> prepare quarterly orbiannual progress reports <strong>on</strong> reforms c<strong>on</strong>ta<strong>in</strong>ed <strong>in</strong> the matrix. The m<strong>on</strong>itor<strong>in</strong>g board wouldmake presentati<strong>on</strong>s at each TNBC meet<strong>in</strong>g. This would allow government <strong>and</strong> private sectorperspectives <strong>on</strong> the status of implementati<strong>on</strong> to be exchanged.• Issue a statement to all stakeholders stat<strong>in</strong>g clearly the next steps <strong>and</strong> expectati<strong>on</strong>s of allparties.• Beg<strong>in</strong> the improved m<strong>on</strong>itor<strong>in</strong>g <strong>and</strong> evaluati<strong>on</strong> process.(d)Key performance <strong>in</strong>dicatorsMilest<strong>on</strong>e/Activity1 Establish a m<strong>on</strong>itor<strong>in</strong>g <strong>and</strong> evaluati<strong>on</strong>process.Expected completi<strong>on</strong> date30 November 2005(e)F<strong>in</strong>ancial implicati<strong>on</strong>sNo extraord<strong>in</strong>ary costs are anticipated for the government of Tanzania.14


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - TanzaniaMeasure 6. Amend the Tax Revenue Appeals Act (2000).(a)Rati<strong>on</strong>ale <strong>and</strong> country c<strong>on</strong>textSub-secti<strong>on</strong> 12 (3) of the Tax Revenues Appeals Act (2000) states that ‘Where anotice of objecti<strong>on</strong> to an assessment is given, the pers<strong>on</strong> object<strong>in</strong>g shall, pend<strong>in</strong>g the f<strong>in</strong>aldeterm<strong>in</strong>ati<strong>on</strong> of the objecti<strong>on</strong> to an assessment by the Commissi<strong>on</strong>er General <strong>in</strong> accordancewith secti<strong>on</strong> 13 pay the amount of tax which is not <strong>in</strong> dispute or <strong>on</strong>e third of the assessed tax,whichever amount is greater.’This clause has given rise to numerous cases where bus<strong>in</strong>esses are often wr<strong>on</strong>glyassessed <strong>and</strong> yet are subsequently made to pay <strong>on</strong>e third of the total tax assessment, prior tomak<strong>in</strong>g an appeal. Bus<strong>in</strong>esses claim that not <strong>on</strong>ly is the situati<strong>on</strong> unpredictable, it also presents asignificant cash flow c<strong>on</strong>stra<strong>in</strong>t. Further, many <strong>in</strong>vestors believe that unwarranted aggressive <strong>and</strong>unsubstantiated assessments are made with the <strong>in</strong>tenti<strong>on</strong> of meet<strong>in</strong>g revenue targets.(b)An example of best practiceThe Kenya Revenue Authority (KRA) has an effective tax appeal process <strong>in</strong> placefor appeals relat<strong>in</strong>g to both <strong>in</strong>come tax <strong>and</strong> VAT. In both cases, the pers<strong>on</strong> or entity object<strong>in</strong>g toa tax assessment is not compelled to pay the entire disputed amount prior to mak<strong>in</strong>g an appeal.Further, clear timeframes are provided <strong>in</strong> which the appeals process will run. The follow<strong>in</strong>gflowcharts dem<strong>on</strong>strate how the appeals process works (secti<strong>on</strong>s of the relevant Kenya IncomeTax <strong>and</strong> VAT Acts are provided <strong>in</strong> brackets).15


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - Tanzania16


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - Tanzania17


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - Tanzania(c)Acti<strong>on</strong> planThe Act should therefore be amended as follows: Sub-secti<strong>on</strong> 12 (3) of the Actshould be amended so that a pers<strong>on</strong> object<strong>in</strong>g should be compelled to pay <strong>on</strong>ly the amount of thetax that is not <strong>in</strong> dispute. In additi<strong>on</strong>, the Act should be amended to <strong>in</strong>troduce a provisi<strong>on</strong> thatwill allow the appeals process to be accelerated, <strong>in</strong> order to avoid objectors abus<strong>in</strong>g the processby mak<strong>in</strong>g objecti<strong>on</strong>s with the sole purpose of delay<strong>in</strong>g the payment of taxes. This could beamended by:• Requir<strong>in</strong>g the Objectors to file a notice of objecti<strong>on</strong> with the Commissi<strong>on</strong>erGeneral with<strong>in</strong> a shorter durati<strong>on</strong> than the current 30 day provisi<strong>on</strong> - 12 (2) ofthe Act.• Requir<strong>in</strong>g the Commissi<strong>on</strong>er General to admit or refuse notice of objecti<strong>on</strong>swith a specified time frame as opposed to the current situati<strong>on</strong> where nospecified time frame is <strong>in</strong>dicated – 12 (5) of the Act.• Requir<strong>in</strong>g the Commissi<strong>on</strong>er General to determ<strong>in</strong>e the objecti<strong>on</strong> as filed or callfor additi<strong>on</strong>al evidence, with<strong>in</strong> a specified time period, as opposed to thecurrent situati<strong>on</strong> where no specified time frame is <strong>in</strong>dicated – 13 (1) of the Act.• Requir<strong>in</strong>g the Objector to make a submissi<strong>on</strong> <strong>in</strong> writ<strong>in</strong>g to the Commissi<strong>on</strong>erGeneral <strong>on</strong> his agreement or disagreement with the proposed amendedassessment with<strong>in</strong> a shorter durati<strong>on</strong> than the current 30-day provisi<strong>on</strong> – 13 (4)of the Act.(d)Key performance <strong>in</strong>dicatorsMilest<strong>on</strong>e/ActivityExpected completi<strong>on</strong> date1 Draft a Tax Revenue Appeals Act Amendment Bill. 31 July 20052 Preparati<strong>on</strong> <strong>and</strong> submissi<strong>on</strong> of a Cab<strong>in</strong>et memor<strong>and</strong>umby the M<strong>in</strong>istry of F<strong>in</strong>ance.3 Debate <strong>and</strong> pass<strong>in</strong>g of the Tax Revenue Appeals ActAmendment Bill <strong>in</strong> parliament.30 September 200531 January 2006(e)F<strong>in</strong>ancial implicati<strong>on</strong>sNo extraord<strong>in</strong>ary costs are anticipated for the Government of Tanzania.18


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - TanzaniaMeasure 7. Br<strong>in</strong>g <strong>in</strong>to force the East African Communitydouble taxati<strong>on</strong> treaty.(a)Rati<strong>on</strong>ale <strong>and</strong> country c<strong>on</strong>textA trilateral tax treaty with Kenya <strong>and</strong> Ug<strong>and</strong>a to avoid double taxati<strong>on</strong> was signed<strong>on</strong> 28 April 1997, but has not yet entered <strong>in</strong>to force, as <strong>on</strong>ly Kenya <strong>and</strong> Tanzania have ratified it.The absence of an effective East African Community (EAC) trilateral DTT (EACDTT or ‘theTreaty’) is a major impediment to cross-border bus<strong>in</strong>esses <strong>in</strong> the regi<strong>on</strong>. For example, <strong>in</strong>vestorsbased <strong>in</strong> Kenya <strong>and</strong> with subsidiaries or sources of <strong>in</strong>come <strong>in</strong> either Ug<strong>and</strong>a or Tanzania facedouble taxati<strong>on</strong>, which can raise the effective tax rate up to over 50% (30% <strong>in</strong> either Ug<strong>and</strong>a orTanzania <strong>and</strong> 30% <strong>in</strong> Kenya).(b)Acti<strong>on</strong> planDomestic ratificati<strong>on</strong> of the EACDTT <strong>in</strong> Ug<strong>and</strong>a is required <strong>in</strong> order to resolve thec<strong>on</strong>cern of double taxati<strong>on</strong> <strong>in</strong> the EAC. Ratificati<strong>on</strong> of the Treaty by Ug<strong>and</strong>a would make theEACDTT immediately effective <strong>on</strong>ce all three relevant M<strong>in</strong>istries of F<strong>in</strong>ance haveoperati<strong>on</strong>alised it with necessary changes <strong>in</strong> the tax legislati<strong>on</strong>.(c)Key performance <strong>in</strong>dicatorsMilest<strong>on</strong>e/ActivityExpected completi<strong>on</strong> date1 EACDTT ratified by Ug<strong>and</strong>a. 31 August 20052 EACDTT regulati<strong>on</strong>s <strong>and</strong> procedures drafted by the EACSecretariat.3 Agreement by the three countries <strong>on</strong> effective date for theEACDTT.4 M<strong>in</strong>istry of F<strong>in</strong>ance <strong>in</strong> Tanzania to operati<strong>on</strong>alise theEACDTT through legal notice.31 December 200531 January 200631 March 2006(d)F<strong>in</strong>ancial implicati<strong>on</strong>sNo extraord<strong>in</strong>ary costs are anticipated for the Government of Tanzania.19


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - TanzaniaMeasure 8. Jo<strong>in</strong>tly issue East African Community memberstate bus<strong>in</strong>ess visas.(a)Rati<strong>on</strong>ale <strong>and</strong> country c<strong>on</strong>textEach country <strong>in</strong> the EAC currently operates its own visa regime. This substantially<strong>in</strong>creases the costs for bus<strong>in</strong>esses, <strong>in</strong> both time <strong>and</strong> m<strong>on</strong>ey.The follow<strong>in</strong>g s<strong>in</strong>gle-entry bus<strong>in</strong>ess visa costs currently apply:• Kenya – US$50 for a s<strong>in</strong>gle-entry bus<strong>in</strong>ess visa valid for 3 m<strong>on</strong>ths.• Ug<strong>and</strong>a – US$30 for a s<strong>in</strong>gle-entry bus<strong>in</strong>ess visa valid for 3 m<strong>on</strong>ths.• Tanzania – US$50 for a s<strong>in</strong>gle-entry bus<strong>in</strong>ess visa valid for 3 m<strong>on</strong>ths.The Committee <strong>on</strong> Fast Track<strong>in</strong>g the East African Federati<strong>on</strong> (‘the Committee’) hasrecommended the development of appropriate legislati<strong>on</strong> that would allow for the issu<strong>in</strong>g of ajo<strong>in</strong>t East African visa, propose modalities for the shar<strong>in</strong>g of visa fees, compile lists of countrieswhose citizens are subject to visa referral arrangements, computerise visa issuance mechanisms,establish a comm<strong>on</strong> reciprocal East African Visa aga<strong>in</strong>st the rest of the world <strong>and</strong> agree <strong>on</strong> jo<strong>in</strong>tfee charges.(b)Acti<strong>on</strong> planIt is proposed that the Committee’s proposals <strong>on</strong> the jo<strong>in</strong>t issuance of EAC visas,particularly those related to bus<strong>in</strong>ess visas, be given high priority <strong>in</strong> implementati<strong>on</strong>.(c)Key performance <strong>in</strong>dicatorsMilest<strong>on</strong>e/ActivityExpected completi<strong>on</strong> date1 Agreement by three governments <strong>on</strong> fast-track<strong>in</strong>g theissuance of jo<strong>in</strong>t bus<strong>in</strong>ess visas for s<strong>in</strong>gle entry <strong>in</strong> eachcountry.31 October 20052 Design of the EAC jo<strong>in</strong>t bus<strong>in</strong>ess visa completed. 31 January 20063 Roll out of EAC jo<strong>in</strong>t issuance of bus<strong>in</strong>ess visascompleted. (This <strong>in</strong>cludes agree<strong>in</strong>g <strong>on</strong> modalities to sharefees <strong>and</strong> tra<strong>in</strong><strong>in</strong>g the relevant Government employees.)31 May 200620


<str<strong>on</strong>g>Blue</str<strong>on</strong>g> <str<strong>on</strong>g>Book</str<strong>on</strong>g> <strong>on</strong> <strong>Best</strong> <strong>Practice</strong> <strong>in</strong> <strong>Investment</strong> Promoti<strong>on</strong> <strong>and</strong> Facilitati<strong>on</strong> - Tanzania(d)anticipated.F<strong>in</strong>ancial implicati<strong>on</strong>sThe follow<strong>in</strong>g costs, which are over <strong>and</strong> above regular government costs, areMilest<strong>on</strong>e/ActivityEstimated cost (US$)1 Agreement by the three governments <strong>on</strong> fast track<strong>in</strong>g theissuance of jo<strong>in</strong>t bus<strong>in</strong>ess visas for s<strong>in</strong>gle entry <strong>in</strong> eachcountry.Nil2 Design of the EAC jo<strong>in</strong>t bus<strong>in</strong>ess visa completed. 10,000 for technical assistance3 Roll out of EAC jo<strong>in</strong>t issuance of bus<strong>in</strong>ess visascompleted. (This <strong>in</strong>cludes agree<strong>in</strong>g <strong>on</strong> modalities to sharefees <strong>and</strong> tra<strong>in</strong><strong>in</strong>g the relevant Government employees.)40,000 for technical assistance21

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