Transparency, Apology, & Disclosure of Medical Errors - Western ...
Transparency, Apology, & Disclosure of Medical Errors - Western ... Transparency, Apology, & Disclosure of Medical Errors - Western ...
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13.07.2015
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Disclosure and apology can be handled by anindividual provider or a teamDisclosure/Apology Team(Key Functions & Roles)• Provider and/or Representative(Remorse; Explanation in lay terms)• Clinical expert (Medical aspects of thecase including recovery)• Reparation expert (Compensation &follow-up)
- Page 1 and 2: Transparency, Apology, andDisclosur
- Page 3 and 4: Medical Errors are PervasiveGeneral
- Page 5 and 6: Patients want to be told!• 87% th
- Page 7 and 8: When asked directly physicianssaid
- Page 9 and 10: Rationale forApology (andDisclosure
- Page 11 and 12: Likely to Reduce the Cost ofMalprac
- Page 13 and 14: SummaryApology anddisclosure . . .
- Page 15 and 16: System EventsThe Lost Test Result 1
- Page 17 and 18: System EventsThe Lost Test Result 2
- Page 19 and 20: What DO You Say?• Use genuine com
- Page 21 and 22: What DO You Say?• Use genuine com
- Page 23 and 24: Ways of Failing to Take Responsibil
- Page 25 and 26: Elicit Perspective and Add A GoodSi
- Page 27 and 28: Let the Patient TalkDoctors interru
- Page 29 and 30: Adverse Events/NeverEvents/Sentinel
- Page 31 and 32: Missed Clues(Empathic Opportunities
- Page 33 and 34: What DO You Say?• Use genuine com
- Page 35 and 36: Medicine Event:WrongPrescription
- Page 37: How Apologies Heal: The Casefor Cha
<strong>Disclosure</strong> and apology can be handled by anindividual provider or a team<strong>Disclosure</strong>/<strong>Apology</strong> Team(Key Functions & Roles)• Provider and/or Representative(Remorse; Explanation in lay terms)• Clinical expert (<strong>Medical</strong> aspects <strong>of</strong> thecase including recovery)• Reparation expert (Compensation &follow-up)
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