Transparency, Apology, & Disclosure of Medical Errors - Western ...
Transparency, Apology, & Disclosure of Medical Errors - Western ...
Transparency, Apology, & Disclosure of Medical Errors - Western ...
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What DO You Say?• Use genuine compassion to communicate remorse• Take responsibility• Listen to and respect patient‟s perspective• Provide a good explanation using simple terms• Empathize• State what you can or will do• Follow-up
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