Naperville city council presentation - City of Naperville

SOLUTIONCustomer PrinciplesSecurity & Privacy All customer information will be secure and safe because of existingNaperville policies and stringent requirements from the DOE grant Measures to ensure customer privacy include the following:Will not release energy usage (consumption) data on single customers through theFreedom of Information Act (FOIA)May release aggregate data for trending to outside parties, but customer informationwill be removed (e.g. personal identifiable information, PID)Will use single and bulk customer information for Naperville’s internal businesspractice, engineering studies, and cost estimatesTransparency & Customer Relations Naperville will be as open as possible with spending and projectstatus to the general public and federal agenciesWill leverage city website to communicate project updatesTransparency will also be apparent through DOE and Recovery.gov website Active communications to customers on the changes being made toelectric service, their additional choices, and their related benefits15