QOF Plus Year 1 - Imperial College London

QOF+ report onpatient experienceProposed indicatorsIndicator+ PATIENT EXPERIENCE 1. The practice takes part in the national patientsatisfaction survey+ PATIENT EXPERIENCE 2. The practice takes part in a PCT-led feedbacksession based on the results of the national patient satisfaction survey andagrees an action plan including explicit and appropriate targets that can beused in the following 2 years to assess the extent to which the action plan isimplemented+ PATIENT EXPERIENCE 3. The practice shares with patients the results andaction plan from the national patient satisfaction survey. This should bethrough information leaflets and poster(s) in the practice’s waiting andreception area, and through the Practice’s Patient Participation Groupwhere this exists+ PATIENT EXPERIENCE 4. The practice can show satisfactory objectiveevidence of implementing and achieving the action plan agreed with thePCT following the PCT-led feedback session based on the results of thenational patient satisfaction survey. Deviations from the action plan must bedescribed and explained+ PATIENT EXPERIENCE 5. The practice has a register of patients who needsigning and interpreting support for appointments, including a record offirst language spoken+ PATIENT EXPERIENCE 6. The practice offers double length appointmentsto patients identified as needing interpreting and signing support and to allpatients on the learning disabilities register+ PATIENT EXPERIENCE 7. 100% of carers who are newly registered with thePractice on or after December 01 2008 have a record of being advised bythe Practice that they can ask Social Services for an assessment of their ownneedsQOF+points351030575Continues overleaf77