QOF Plus Year 1 - Imperial College London

QOF Plus Year 1 - Imperial College London QOF Plus Year 1 - Imperial College London

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12.07.2015 Views

Some refer to a practice website; many do not. The majority of local leaflets currently carry littleor no information on:Preventative services such as stop smoking, immunization, screeningChoice / Choose & BookThe PCT’s Patient Advice & Liaison Service and complaints teamCopying letters to patientsWalk-in and urgent care centresThe PCT’s Performance Monitoring Group found that the three most comprehensive localpractice leaflets were all produced by Neighbourhood Direct Ltd (ND). They produce them forpractices all over the country. They are a commercial organisation, but there is no cost to thepractices. The booklets are financed by local advertising. Often, advertisers are private providersof health services. Some are complementary health providers.Practices will need to update their practice leaflets and inform all patients of new opening timesrelating to extended hours, and this would therefore be an opportunistic time to promoteimproved quality of practice information leaflets.Review of evidence to support the proposed indicatorsThere is evidence that effective self-management can reduce hospitalisation and accident andemergency attendances (Gibson et al., 2004). The research evidence on the effectiveness of selfcare support provides an evidence base on the effectiveness of self care support, such asinformation, self care support devices, self care skills training and self care support networks inthe care of people with long term health conditions, short term ailments and among those takinginitiatives to stay healthy (DoH, 2007). The evidence base includes systematic reviews, primaryresearch studies, and surveys covering the different types of self care support interventions for arange of health problems.Tower Hamlets PCT has funded the introduction of template based leaflets for their GP surgeries.The Performance Monitoring Group has recommended that The PCT adopts a similar approach toTower Hamlets in order to significantly improve the quality of some local surgery leaflets andensure consistency across local surgeries, while removing the need for commercial advertising.Degree of perceived professional consensusThere is support for the provision of high quality patient information from professionalassociations including the RCGP and the BMA and from national guidance produced by NICE andthe Scottish Intercollegiate Guidelines Network (SIGN).The proposal relating to use of a PCT practice leaflet template has the support of the PEC Chairand the Director of Public Health. It is proposed that one of the PCT’s Public Health Consultantsand number of local GPs will be involved in developing the core content for the leaflet.72

Degree of perceived support from patients and carersA MORI baseline survey was commissioned by the Department of Health to explore publicattitudes towards self care and their self care behaviours (DoH, 2008). This survey describessupport from patients and carers for the principles of self care, including self management of longterm conditions and provision of information for patients.Strategies promoting self-care and self-management are strongly supported by a wide range ofpatient organisations including the British Lung Foundation, Asthma UK, Diabetes UK and ArthritisCare.During local public engagement events held in 2007 and 2008, a consistent theme has been thatproviding good information on local services is an issue local people feel is important – and needsimproving.Impact on health inequalitiesPatients with low health literacy have poorer health status, higher rates of hospital admission, areless likely to adhere to prescribed treatments and self care plans, experience more drug andtreatment errors, and make less use of preventive services. Achieving greater health literacy inthe population is integral to improving the health of disadvantaged populations and to tacklinghealth inequalities (Coulter et al., 2006).Health impactOverall the evidence suggests that self care support including provision of information forpatients can result in beneficial health outcomes for people and more appropriate use of healthand social care services (DoH, 2007). Coulter et al. (2006) further states that “health literacy isfundamental to patient engagement. If people cannot obtain, process, and understand basichealth information, they will not be able to look after themselves well or make good decisions onhealth.”73

Some refer to a practice website; many do not. The majority of local leaflets currently carry littleor no information on:Preventative services such as stop smoking, immunization, screeningChoice / Choose & BookThe PCT’s Patient Advice & Liaison Service and complaints teamCopying letters to patientsWalk-in and urgent care centresThe PCT’s Performance Monitoring Group found that the three most comprehensive localpractice leaflets were all produced by Neighbourhood Direct Ltd (ND). They produce them forpractices all over the country. They are a commercial organisation, but there is no cost to thepractices. The booklets are financed by local advertising. Often, advertisers are private providersof health services. Some are complementary health providers.Practices will need to update their practice leaflets and inform all patients of new opening timesrelating to extended hours, and this would therefore be an opportunistic time to promoteimproved quality of practice information leaflets.Review of evidence to support the proposed indicatorsThere is evidence that effective self-management can reduce hospitalisation and accident andemergency attendances (Gibson et al., 2004). The research evidence on the effectiveness of selfcare support provides an evidence base on the effectiveness of self care support, such asinformation, self care support devices, self care skills training and self care support networks inthe care of people with long term health conditions, short term ailments and among those takinginitiatives to stay healthy (DoH, 2007). The evidence base includes systematic reviews, primaryresearch studies, and surveys covering the different types of self care support interventions for arange of health problems.Tower Hamlets PCT has funded the introduction of template based leaflets for their GP surgeries.The Performance Monitoring Group has recommended that The PCT adopts a similar approach toTower Hamlets in order to significantly improve the quality of some local surgery leaflets andensure consistency across local surgeries, while removing the need for commercial advertising.Degree of perceived professional consensusThere is support for the provision of high quality patient information from professionalassociations including the RCGP and the BMA and from national guidance produced by NICE andthe Scottish Intercollegiate Guidelines Network (SIGN).The proposal relating to use of a PCT practice leaflet template has the support of the PEC Chairand the Director of Public Health. It is proposed that one of the PCT’s Public Health Consultantsand number of local GPs will be involved in developing the core content for the leaflet.72

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