VeriFone VX520 & VX820 Credit Card Terminal Guide - Chase ...

Chip CardErrorCodesIn the event that yourterminal displays achip-related error,refer to these errorcodes to troubleshootyour terminal.If the code you areexperiencing is notshown, retry thetransaction. If the errorpersists, contact yourHelp Desk for support.Error Code Description ActionAppl NotSupportedCard BlockedChip CardFailureChip CardFailure, Use MagStripeCard RemovedThe applicationon the chip card isnot supported.The chip card hasbeen blocked.The chip cardhas failed toread properlyThe chip cardhas failed toread properly.The chip card hasbeen removed whilea transaction isbeing processed.Follow instructionson the terminalto complete thetransaction.Follow the instructionsto complete thetransaction. Referthe cardholder tothe issuing bank.Attempt thetransaction again.Obtain anotherform of payment.Perform transactionby swiping themagnetic stripe.Attempt thetransaction again.Error Code Description ActionLast PIN TryPIN BlockedPIN Try LimitExceededUse ChipReaderThere is only onePIN attempt entryleft on the card.The PIN hasbeen blocked onthe chip card.The PIN limit hasbeen exceeded.A chip-enabled cardhas been swiped buthas not yet beeninserted into thesmart card reader.No action.Follow instructionson the terminalto complete thetransaction. Referthe cardholder tothe issuing bank.Follow instructionsto complete thetransaction. Referthe cardholder tothe issuing bank.Insert the card into thesmart card reader.Invalid CAPKFileThe card hasrequested a file thatdoes not matchthe terminal.No action is required.If the error persists,contact the Help Desk.14 15