DHA, Hospitals Services Sector, Monthly Newsletter, Volume

DHA won seven awardsat DGEP awards ceremony.صحة دبي تحصد سبعة جوائزببرنامج دبي لألداء الحكومي المتميزwwThe Dubai Health Authority (DHA) won seven awards atthe Dubai Government Excellence Program (DGEP) Awards2010 which was held in the presence of His Highness SheikhMohammed bin Rashid Al Maktoum, Vice-President & PrimeMinister of the UAE and Ruler of Dubai on 21st April 2011.فازت هيئة الصحة بدبي بسبعة جوائز ببرنامج دبي لألداء الحكومي المتميز2010، الذي أقيم حفل توزيع جوائزه الموافق 21 ابريل 2011، في قاعةالشيخ سعيد بمركز دبي التجاري العالمي،‏ بحضور صاحب السمو الشيخمحمد بن راشد آل مكتوم نائب رئيس الدولة رئيس مجلس الوزراء حاكم دبي.‏Dr. Alia Al Mazrouei, Consultant Surgeon at Rashid Hospitalwon the Distinguished Female Employee Award.Ms. Maisa Al Bustani, Director ofMedical Fitness Department won theDistinguished Employee Award in theadministrative field,Dr. Issa Salim, Consultant physicianfor Complementary Medicine Centreat Rashid Hospital, and Head ofBioresonance Clinic won the CreativeEmployee award.Ms. Amal Al Shamlan, Head ofPhysiotherapy Section, Al WaslHospital was recognised as aDistinguished Government EmployeeDr. Ibtesam Al Bastaki, Director of Business Development &Projects Deaprtment, Hospitals Services Sector at the DHAreceived shared government project award on behalf of theDHA team that was involved with the Operational ReadinessAirport Transition (ORAT) project.DHA shared this award with other government authoritiessuch as Dubai Police, Dubai Customs, Dubai Naturalizationand Residency Department (DNRD), Dubai Aviation CityCorporation and Dubai Airports for their outstanding workwith regards to the construction & operation of EmiratesTerminal 3 (world’s largest terminal building) at Dubai Airport.فاز الدكتورعيسى سليم استشاري العالج بالرنين الحيوي بهيئة الصحة بدبيعن فئة الموظف المبدع حيث تعتبر هذه الجائزه من الجوائز التي تختصبأبداعات الموظفين بغض النظر عن مسمياتهم الوظيفيه.‏وقد فازت الدكتورة علياءالمزروعي من مستشفى راشد بجائزةالمو ظفة المتميزة.‏ حيث تعتبر هذه الجائزه من الجوائز التيتختص بتميز الموظف في أنجازاته المهنيه والشخصيه علىحد سواء.‏كما فازت الموظفة ميساء البستاني مدير إدارة خدمات اللياقةالطبية بجائزةالموظف المتميز في المجال اإلداري.‏ حيث تعتبرهذه الجائزه من الجوائز التي تختص بتميز الموظف فيأنجازاته األداريه والماليه.‏ علما بأن هذه الجائزه تحظىدائما بالتنافس الشديد بين الدوائر الحكوميه المختلفه.‏وعن فئة الموظف الحكومي المتميز تم تكريم السيدة أملالشمالن من مستشفى الوصل كونها الموظفه الحكوميهالمتيزه عن هيئة الصحه بدبي.‏و استلمت الدكتورة ابتسام البستكي - مدير ادارة تطويراألعمال و المشاريع - في قطاع خدمات المستشفيات الجائزة بالنيابة عن فريقعمل هيئة الصحة لمشروع ORAT في فئة المشروع الحكومي المشترك.‏Finally Mr. Ahmed Mohammad Maalallah, from Al QusaisHealth Centre and Ms. Maitha Ibrahim Mohammed BinHadhaiba from Al Mamzar Health Centre won the UnknownSoldiers Award.DGEP2011وعن فئة الجنود المجهولين تم تكريم السيد احمد محمد مال هللا كاتب سجالتطبية بمركز القصيص الصحي وفي نفس الفئة تم تكريم الموظفة ميثاء ابراهيم بنحضيبة وهي موظفة استقبال بمركزالممزر من ذوي االحتياجات الخاصة.‏We will start receiving new applications for 2011 during August;Further details will be provided soon in an official DHA announcement from HSS.2

Interesting Stats of HSSMr. Seddiq AlJasmiHead of Quality & Performance Indicators SectionThe first chart shows the number of outpatient visits,walk-in clinic visits, accident & emergency patient visits,and inpatient admissions for Dubai Hospital (DH), RashidHospital (RH) and Al Wasl Hospital (AWH).Note: Data is aggregated for Jan, Feb and Mar. 2011.Data includes staff clinic visits under all hospitals andThalassemia Center patients under Al Wasl Hospital.However, data does not include Dental clinics and DubaiDiabetes Center.The second chart shows the number of employees in eachcategory (administration, medical, nursing and otherhealthcare providers) in the Human Resources System for,DH, RH and AWH as of 4th April 2011.Note: Staffing levels per category and even patient sharedepend mainly on unique clinical services provided by each ofthe three hospitals.Great Achievement out of Penniless Efforts:TIME is MUSCLEAbout one third of annual medicaladmissions in Rashid hospitalare cardiac patients, majority ofwhich have coronary heart disease(CHD). It happens when there isdiminished blood supply and oxygensupply to the heart, a conditionresponsible for most deaths in theworld today. A WHO document on‘Global Burden of Diseases’ projectsCHD to remain a leading killer disease in the year 2030.Dr. Khalifa Omar MuhammedMD, DHCM, MRCP(UK)Of the CHD spectrum, acute ST-Elevation MyocardialInfarction (STEMI) is a high risk and high volumecondition that requires timely recognition and treatmentto reduce death and complications of heart failure and thecost of life-long treatment. Many health institutions arestill finding it difficult to meet the target guideline timingswhich requires obtaining an ECG and interpreting it within10 minutes, administration of fibrinolysis within 30 minutesand performing angioplasty to a blocked artery within 90minutes of patients’ arrival to Accident Emergency (AE).Following a series of clinical audits in 2006/7, areas ofimprovement were identified and addressed which resultedin great achievement, we are all proud of today (see the chart).Changes included: A triaging nurse immediately walks andpresents the 1st ECG to AE doctor stationed in major (blue)area for interpretation and action. This action saved plentyof time and relieved the frustration of poor communicationwhich is usually the case. Training and privileging AEdoctors to administer fibrinolysis to eligible patients savedeven more time. Creation of a comprehensive ACS (AcuteCoronary Syndrome) package on SAM Lab-order system,and an ACS-tray containing medications, and use of the ACSPathway, user friendly snap-shot treatment algorithm &flow charts facilitated quick treatment references, decisionmaking, documentation and helped us to maintain timeconsciousculture and adherence to the treatment guideline.MinutesImprovement in care of Acute MI patients in Rashid Hospital9080706050403020100D-1st ECG D-B D-N2007 11.96 73.4 40.462008/9 5.04 80 24.112010 4.1 75.8 26.4D= Door, B= Balloon Angioplasty, N= Needle (Fibrinolysis)

HSSNew Staff Appointments in April 2011welcomes warmly all new staff who joinedrecently, wishing them bright days filled withhealth, success & great achievements, Good luck.Full Name Nationality Post H1 Sinju Thankachan Indian Assistant Nurse 2 HH2 Andrea Kahlenberg German Consultant AWH3 Regi Dinesh Kumar Indian Medical Secretary AWH4 Jyothi Hegde Kota Indian Medical Secretary RH5 Hanadi AL Jallaf Emirati Quality Co-Ordinator RH6 Nirmala Padmanaban Indian S. E. Cardiographer 1 DH7 Amna A. Kalig Attar Sudanese S. Registrar AWH8 Gamal Eisa Hamed Eisa Sudanese S. Registrar DH9 Lina S.A. Zakarneh Jordanian S. Registrar DH10 Saima Arif Pakistani S. Registrar DH11 Saadia Siddique Pakistani S. Registrar HH12 Zahid Sattar Pakistani S. Registrar RH13 Amir Hago Abdalla Sudanese S. Registrar RH14 Michael George Jalal Syrian S. Registrar RH15 Nadia Taysir Dabbagh British S.S Registrar RH16 Erum Rehman Pakistani S.S Registrar RH17 Love Preet Kaur Virk Indian Staff Nurse 2 DH18 Sherine Mathew Indian Staff Nurse 2 HH19 Sunu Ann Issac Indian Staff Nurse 2 HH20 Jiji Sumathy Indian Staff Nurse 2 HH21 Ansu Lijo Joseph Indian Staff Nurse 2 HH22 Jismy Augustine Indian Staff Nurse 2 HH23 Phebe Soman Indian Staff Nurse 2 HH24 Sinimol Ulahannan Indian Staff Nurse 2 HH25 Ahmad Khalil A. Qutish Jordanian Staff Nurse 2 RH26 Emad Ahmad Khalil Jordanian Staff Nurse 2 RH27 Khaldoun Wail Hindieh Jordanian Staff Nurse 2 RH28 Maria Anos Sibal Philipino Staff Nurse 2 RH29 Noemie Agbannaoag Philipino Staff Nurse 2 RH30 Rani Elizabath Philip Indian Staff Nurse 2 RH31 Essa A. Raheim Okoor Jordanian Staff Nurse 2 RH32 Rami Mohammed Zyoud Jordanian Staff Nurse 2 RH33 Jaber Najib Albadawi Jordanian Staff Nurse 2 RH34 Waleed Diab Hdaib Jordanian Staff Nurse 3 DH35 Ihab Azmi Hasan Salman Jordanian Staff Nurse 2 RHA i r p o r t M e d i c a l C e n t e rAirport Medical Center is an extendedAMC service unit provided by the DHA.■■AMC was established in 1971 as a small clinicand subsequently expanded to a larger MedicalCenter in 2000 in Terminal 1■■In 2008, AMC was further expanded to include asatellite clinic in Terminal 3Services;AMC is a unique and distinctive medical center ofDHA as it provides the following services 24 hours7days a week:1.Immediate emergency response2.Ambulatory care for stable patients ( Staff orPassengers )3.Resuscitation, stabilization and transfer of allcritically ill patients.4.Provide assistance to passengers using DubaiInternational Airport as needed e.g. stretcher.5.Medical Fitness test for Airport Staff (Visa Renewal only)6.Health education for passengers and Airport Staff.7.Disaster response in case of mass casualty incidentssuch as aircraft crash.Our community is very unique:1.Free of charge urgent and ambulatory care2.Disaster services management3.Health education services4.Participate in national and international epidemicsituationsHours of Operation■■The unit functions on a 24 hrs basis, 7 days aweek. Continuity of emergency medical andnursing care is maintained throughout the 24 hourperiod.■■AMC has a total of 89 staff including 47 nursesand 13 physicians seeing more than 2000 patientsper month.Contributed by Belal Mahmoud Mahanwah, Quality Coordinator, AMC 5

H a t t a H o s p i t a lHatta Hospital is a 123-bed multispecialtyhospital located in Hatta City Center.The new health facility is an additionto the DHA network of hospitals and healthcentres aimed to provide a people-focusedhealth sector in the emirate of Dubai.The modern two-storey health facility occupies anarea of 10,430 sq.m. near the New Sha’biah in Hatta.Having a population of 40,000 citizens in itsvicinity, the Hospital has patients from nearbytowns like Huwaylat, Minayeh, Masfout,Mazarieh, Madam, Shwaib & even from Oman.The Hospital features seven specialized clinicsfor Family Medicine, Obstetrics/ Gyneacology,Pediatrics, Dental, ENT, Ophthalmology andDermatology and Emergency, Laboratory,Radiology and Pharmacy Services in Phase 1.Phase II is expected to witness the opening of ICU,Labor Suite, Physiotherapy, OT and in-patient unitsof the Hospital.T h a l a s s e m i a C e n t r eContributed by: Dr. Saif Abdulla BinLewaliCEO- Hatta HospitalThalassemia Centre was inaugurated in 1995under the auspices of His Highness SheikhHamdan Bin Rashid Al Maktoum. At ThalassemiaCenter various inherited disorders of hemoglobinincluding Thalassemia, Sickle Cell disease andHbH disease are diagnosed and managed. TheCentre consists of a day care unit with 28 bedsfor patients who require blood transfusion, outpatient clinics (Hemoglobinopathies, Post bonemarrow transplant, Counseling, Endocrinology andGynecology clinic) in addition to a well-establishedsocial and outreach services organized by fulltime dedicated social specialists and outreachcoordinator. The centre offers generous recreationalareas catering to different age groups (toys, games,TV, video and computer training) and an exhibitionhall presenting our patients’ creative work. Thecentre actively coordinates with and supportsthe Emirates Thalassemia Society (comprised ofparents of Thalassemia afflicted children) in itsvarious activities. These include health educationfor the patients and families, media campaignsand various activities in schools and colleges tospread awareness of Thalassemia in the community.The center has grown from strength to strength allthe years.In 2006, it received “Sheikh Hamdan ExcellenceAward for Medical Sciences & Research”. It isalso the only Thalassemia center outside USAto receive JCI Accreditation for ambulatorycare in 2007 & Reaccreditation in 2010.Contributed by: Samah Abdel Hamid Faeq Darwazeh, AWH - Thalassemia Center6

Enaya card- being printed in HQ nowWe are happy to announce the presence of Neuronrepresentative in DHA- Headquarters (HQ) from:27/03/2011. In order to fasten the process of printingthe insurance cards, the Neuron representative will nowwork at DHA- HQ. Staff who did not receive the phototagged Enaya cards are kindly requested to contact theirconcerned division’s insurance coordinators. To knowyour division’s coordinator; Click here.Contributed by: Naju Alameen, HRMedical staff recruitment status for HSSThe following chart is Medical staff recruitment statusfor HSS from Oct. 2010 till Feb. 2011.Non DHA employees should apply for job online viaDHA website only (Click here).Kindly be informed that DHA Staff can apply to internalannouncements only by Human Resources Department.For any further information, please do not hesitate to callMr. Abdul Qader Basha on Ext: 7233.302520151050RH DH HH AWHJoined 28 19 10 14Offer issued 6 17 7 1On hold 2 3Pending 2 1 1Rejected offer 1 2Will join 8 3What is Medication Reconciliation?Medication reconciliation is the process of comparing a patient’s medication ordersto all of the medications that the patient has been taking. This reconciliation isdone to avoid medication errors such as omissions, duplications, dosing errors, or druginteractions. It should be done at every transition of care in which new medications areordered or existing orders are rewritten. Transitions in care include changes in setting,service, practitioner, or level of care.JCI Sentinel Event Alert, Issue 35: Using medication reconciliation to prevent errorsInternational Nurses and Midwives CelebrationsSoha Adel AlsafadiNurse Supervisorwill be celebrating International Nurses and Midwives week duringDH 08 – 12 May following the theme of:“Closing the Gap: Increasing Access and Equity” which is assigned by theInternational Council of Nurses for 2011. This year the team is being chairedby Ms. Soha Alsafadi, Nurse Supervisor.The team are arranging the following activities:■ ■ Quiz with multidisciplinary teams from Medical, Nursing, Clinical SupportServices, and Administration staff.■■Talent show which will include dancing, singing, poem recital, instrument and music play.■■Link nurses’ activities and projects related to their role for 15 minutes.■■Fun games for 30 minutes.■■Skit competition which will emphasize the 2011 Nurse’s theme.■■Essays, posters, and photographic displays with exciting prizes for the lucky winners■■Traditional dress show by the nurses.■■Certificates will be distributed for non nursing staff for their good performance■■Assistants to the Nursing staff will be also appreciated.■■Awarding of trophy to nurses who have completed 25 years of service.Come and join us in our celebrations7

One of the important rolesin Quality & PerformanceAwareness Program (JAP)was initiated and differentManagement Department channels of communicationat the Hospitals Services were established to reach ourSector is ensuring continuouseducation for DHA staff aboutstaff and spread the awarenessabout the standards. This wasJCI standards related to patient done through different wayssafety and quality. In 2010, the JCI which included but not limited to:»»Sending monthly questions to staff about the standards and award people who answer cprrectly.»»Initiating training sessions in the 3 hospitals and the specialized centers of HSS»»Conducting a full day event (JAP Fair) for our staff to spread the awareness in a fun and creative waycontinues this year with innovativeJAP ways for our people to learn.Currently, weekly training sessions are conductedin the hospitals to update them about the latestedition of the JCIA standards for hospitals effectivesince 1st Jan 2011. Monthly questions will beposted in our newsletter and staff who answerscorrectly will win exciting prizes. Moreover,a full day event will be conducted to share thebest practices between the 3 hospitals and the 2specialized centers of HSS in the near future. Wewill update you about exact date of the event soon.Be a Winner with JAPJCI Awareness ProgramJAPThe Question is:“ Medication Reconciliation” is a new requirement of JCI standards for hospitals (4th edition)- Define what is meant by Medication Reconciliation- Mention two reasons that highlight the importance of this processPlease send your answers by email to: Isra Yousuf Al Bastaki before (14/05/2011) or click here for e- form.Do not forget to mention in your email:■■Your name■■Staff number■■Organization■■Contact No.The answers will be posted in the next volume with the winner!A note from the editing manager!appreciates you for spending time with this newsletter which would initiate anHSS effective chanel of communication.HSS newsletter will be published on monthly basis.We will be more than happy to hear from you which may guide us to improve our services.Please send your valuable comments and any feed back related to the contents or design ofthe newsletter to Mr. Amir Javanpour on Ext: 7210 or email; AJPour@dha.gov.ae.Thank you & Good luck!8