WSM User Guide - WatchGuard Technologies

Recovering a FireboxTo manually reset the Firebox:1 Turn the Firebox off. On the front of the Firebox, find and press the up arrow.2 Hold down the up arrow button while you turn on the Firebox, and continue to hold the buttondown until the LCD display shows the Firebox is running in System B or Safe mode.When the Firebox is running in System B mode, it is running in factory-default mode. In factory-default mode, theFirebox trusted interface is set to 10.0.1.1.3 Connect a cross-over Ethernet network cable between your WatchGuard management station andthe trusted interface of the Firebox.The trusted interface is labeled interface 1 on the Firebox.4 Change the IP address on your management station to 10.0.1.2 (or another IP address from whichyou can connect to the Firebox trusted interface at 10.0.1.1).It is a good idea to ping the trusted interface from your management station to make sure you have an operationalnetwork connection.5 Open Policy Manager. You can open an existing configuration file, or create a new configuration fileusing the options available from the File drop-down menu.6 Select Setup > Licenses Features. Click Add and paste a copy of your feature key in the text box, ifnecessary.7 When you are ready, select File > Save > To Firebox. Save your configuration to the Firebox at IPaddress 10.0.1.1, with the administrative passphrase “admin”.8 After the Firebox restarts with its new configuration, it is a good idea to change the passphrases forthe Firebox. Select File > Change Passphrases to set new passphrases.9 You can now put the Firebox back on to your network and connect to it using the IP addresses andpassphrases you set in your new configuration.If you did not change the IP address or passphrase, you can connect to the trusted IP address 10.0.1.1 with thepassphrase “admin”.Resetting a Firebox using fbxinstallIf the Quick Setup Wizard and the manual reset procedure do not correct the problem, you can reset theFirebox to its factory-default settings with the command line utility, fbxinstall. This procedure puts a66 WatchGuard System Manager