WSM User Guide - WatchGuard Technologies

Reporting False Positives and False NegativesBefore you start, make sure that you set the action for spam and bulk e-mail to Add Subject Tag. Youcan use the default tags, or create custom tags. The steps below describe how to create folders with thedefault tags.1 From your Outlook Inbox, select Tools > Rules and Alerts.2 Click New Rule to start the Rules wizard.3 Select Start from a blank rule.4 Select Check messages when they arrive. Click Next.5 Select the condition check box: when specific words in the subject. Then, in the bottom pane, editthe rule description by clicking on the specific words. In the Search Text dialog box, type the spamtag as ***SPAM***. If you use a custom tag, type it here instead. Click Add. Click OK.6 Click Next.7 The wizard asks what you want to do with the message. Select the move it to the specified foldercheck box. Then, in the bottom pane, click the word specified to select the destination folder.8 In the Choose a Folder dialog box, click New. In the folder name field, type Spam. Click OK.9 Click Next two times.10 To complete the rule setup, type a name for your spam rule. Click Finish.11 Click Apply.12 Repeat these steps to create a rule for bulk e-mail, using the bulk e-mail tag. You can send bulk e-mail to the same folder, or create a separate folder for bulk e-mail.Reporting False Positives and False NegativesA false positive e-mail message is a legitimate message that spamBlocker incorrectly identifies asspam. A false negative e-mail message is a spam message that spamBlocker does not correctly identifyas spam. If you find a false positive or false negative e-mail, you can report the classification errordirectly to Commtouch. You must have access to the e-mail message to submit the report. To learn howto submit a report for a false positive or false negative, go to:https://www.watchguard.com/support/advancedfaqs/fw_spam-report.aspMonitoring spamBlocker ActivityYou can use Firebox® System Manager to monitor spamBlocker activity.1 From WatchGuard® System Manager, select the Firebox whose spamBlocker activity you want tomonitor.2 Select Tools > Firebox System Manager.Or,you can click the Firebox System Manager icon on the WatchGuard System Manager toolbar.User Guide 305