Hofstede's Cultural Dimensions and Tourist Behaviors: A ... - Esan
Hofstede's Cultural Dimensions and Tourist Behaviors: A ... - Esan Hofstede's Cultural Dimensions and Tourist Behaviors: A ... - Esan
32 Journal of Economics, Finance and Administrative ScienceDecember 2011of this study supported the hypothesis that touristsatisfaction will be higher when there was congruitybetween tourist’s Self-Image and Destination-Image(both images were individualistic or both images werecollectivistic). Additionally, within the two congruentscenarios, tourist satisfaction was higher when the twoimages were individualistic than when the two imageswere collectivistic. This later result is explained interms of greater hedonistic tendencies on part of theindividualistic tourists.2. Travel occasion/event/travel life cycle:The concept of Travel Life Cycle (TLC) was coined byMarch (2000) and basically implies that, depending uponthe life cycle stage, an individual will take certain typesof institutionalized or group tours. TLC is particularlyuseful for segmenting the traditional, group-orientedcollectivistic societies such as Japan, China, Korea,etc. March compiled data from various sources andidentified eight distinct segments of Japanese tourists.These eight segments, in order of their market share(in 1997), are: Family Trip (25%), Silvers 1 (16%), IncompanyTrip (12%), Honeymooners (2.6%), LanguageStudy (1.5%), School Excursions (0.8%), OverseasWedding (0.5%), and Graduation Trip (0.4%). Basedon industry interviews, the author estimated that theproportion of customers buying group tours was asfollows: 90-100% for school excursions and overseasweddings, 80-90% for In-Company trips, 75-85% forlanguage study, 75-80% for family trip and honeymooners,60-70% for silvers and 50-70% for graduation trips.March describes the collectivity of Japanese societyin no uncertain terms, when states that from early agethe Japanese individual is obliged to adopt culturallyprescribed behavioral patterns for particular socialsituations, either at school, in the workplace, or withinrelationships. The paper discusses the implicationsof the collectivity-driven travel life cycle concept interms of travel companions, travel duration, activitiesand experiences sought, and various purchase relatedbehaviors for each of the eight segments.1The Silvers segment refers to tourists aged 60 years andover.The family trip, or kazokuryoku, includes bothparents and at least one child under 12 years old. Themost preferred destination for this group is Hawaii.However, parents with very young children or babiesprefer nearer destinations such as Guam or Saipan. Anemerging trend noted by March is the three generationgroup where grandparents join the parents and thekids for overseas travel. The two main motivations forfamily trips mentioned by tourists in this group werethe opportunity for kids to experience foreign culturesand the reasonable costs of overseas trips.As mentioned before, the “silvers” segment refersto 60+ years of age tourists. According to JTB (1998),40% of the silvers travel with their spouses, 24% travelwith family members and 20% travel with friends andacquaintances. Almost two-thirds of silvers buy fullpackages and USA is the most preferred destination.This segment stays for longer duration abroad and isboth able and willing to spend more money on overseastravel. They can afford it because of higher disposableincome and they want to prevent their kids from payinghigher inheritance taxes.The “in-company” (shokubaryoku) trip is a Japanesecustom in which company workers take a vacation oncea year with their colleagues. This trip usually lasts anywhere from a few days to a week; it is mostly sponsoredby the company, while employees pay a smallproportion of the cost. The topmost destination for thissegment was the USA.The “overseas wedding” segment is the fastest growingmarket. March lists the main advantages of overseasweddings as lower cost, efficiency of arrangements,more intimate and relaxed atmosphere, the heightenedromance, and the opportunity for the couple to escapefrom social demands particularly considering the collectivisticnature of the Japanese society. Overseasweddings typically include immediate family members/relatives and close friends. The top destination foroverseas weddings was Hawaii and on an average 7-8people accompanied the couple to the overseas wedding.March indicates that the “honeymoon travelers” spendmore on accommodation, meals, tours, and shoppingJ. econ. finance adm. sci., 16(31), 2011
Vol. 16, Nº 31Manrai & Manrai: Hofstede’s Cultural Dimensions and Tourist Behaviors 33than any of the other segments. Honeymooners thereforeare the most lucrative and sought after segment in theJapanese group tour business. The typical length ofstay for this segment is about one week, and the mostpreferred destination is Hawaii.The “school excursions” (shugakuryoku) refersto the organized travel activity undertaken by highschool juniors and seniors. Schools typically choosea particular overseas destination for at least two orthree consecutive years because of the time and moneyinvolved in making new arrangements every year. Thetop three destinations for school excursions are Korea,China, and Australia, in that order. The “graduation trip”(sotsugyoryoku) refers to overseas travel undertakenby university graduates before they begin full timeemployment. Typically graduates travel with a fewclose friends. The average length of these graduationtrips are 8 days and the top three destinations are USA,Hawaii, and Asia. This group of tourists travels on abudget and employ money saving options such as railpasses. They are also the tourists group with the lowestproportion of package tour purchases. Lastly for the“language study” segment, the three top destinationsincluded the three English speaking countries: USA,U.K., and Australia, in that order.3. Travel risk perception, safety concerns, andtravel anxiety:Several researcher studies have addressed the issue ofperceived travel risk (Moutinho 1987; Roehl & Fesenmaier,1992; Ressinger & Mavondo, 2005). Researchershave identified the determinants of risk perception intourism as well as the individual characteristics relatedto personal and psychological factors, such as personality,lifestyles, and motivations (Bello & Etzel, 1985;Carr, 2001), as well as nationality (Seddighi, Nuttall,& Theochaous, 2001) and cultural differences.The perception of travel risk affects a tourist’s assessmentof travel safety and also leads to travel anxiety.The governments of several countries have issued alertsfor their citizens related to the safety concerns in certaininternational travel destinations. While such safety alertsare certainly warranted, they further enhance the safetyconcerns and travel anxiety of international tourists.In turn safety concerns and travel anxiety adverselyinfluence international tourism activities.A study by Ressinger and Mavondo (2005)examined the relationship between cultural orientation,travel motivation, travel safety, travel anxiety andintention to travel internationally. The sample fortheir research study comprised of 246 Australian and336 foreign respondents who were randomly selectedfrom individuals visiting several tourist attractions inMelbourne, Australia and administered a questionnaire.The cultural orientation was measured using itemsrepresenting the four cultural dimensions identifiedby Hofstede (1980), the fifth cultural dimension oflong-term versus short-term orientation identified inBond and the Chinese Cultural Connection (1987),and the concept of low versus high context culturesdeveloped by Hall (1976). The travel motivation wasmeasured using items adapted from Kale, McIntyreand Weir (1987). The perceptions of travel risk weremeasured along 13 dimensions identified in the priortourism literature: crime, cultural, equipment, financial,health, performance, physical, political, psychological,satisfaction, social, terrorism, and time. The safetyperceptions were measured for certain selected regionsand situations. Travel anxiety was measure using 12item bipolar scales capturing feelings of tourists. Theintentions to travel internationally was measuredusing a 100 point scale with 0 = no intention and 100= definite intention. Several relationships between theabove variables were hypothesized.The results of path analysis indicated that for bothAustralian and foreign samples, significant relationshipsexisted between culture and safety, tourism riskand anxiety, socio-cultural risk and anxiety, and anxietyand intention to travel internationally. For the foreignsample only, significant relationships existed betweentravel motivation and health/financial risk, motivationand anxiety, motivation and safety, and safety and intentionsto travel internationally. For the Australian sampleonly, the relationship between culture and socio-culturalrisk was significant.J. econ. finance adm. sci., 16(31), 2011
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32 Journal of Economics, Finance <strong>and</strong> Administrative ScienceDecember 2011of this study supported the hypothesis that touristsatisfaction will be higher when there was congruitybetween tourist’s Self-Image <strong>and</strong> Destination-Image(both images were individualistic or both images werecollectivistic). Additionally, within the two congruentscenarios, tourist satisfaction was higher when the twoimages were individualistic than when the two imageswere collectivistic. This later result is explained interms of greater hedonistic tendencies on part of theindividualistic tourists.2. Travel occasion/event/travel life cycle:The concept of Travel Life Cycle (TLC) was coined byMarch (2000) <strong>and</strong> basically implies that, depending uponthe life cycle stage, an individual will take certain typesof institutionalized or group tours. TLC is particularlyuseful for segmenting the traditional, group-orientedcollectivistic societies such as Japan, China, Korea,etc. March compiled data from various sources <strong>and</strong>identified eight distinct segments of Japanese tourists.These eight segments, in order of their market share(in 1997), are: Family Trip (25%), Silvers 1 (16%), IncompanyTrip (12%), Honeymooners (2.6%), LanguageStudy (1.5%), School Excursions (0.8%), OverseasWedding (0.5%), <strong>and</strong> Graduation Trip (0.4%). Basedon industry interviews, the author estimated that theproportion of customers buying group tours was asfollows: 90-100% for school excursions <strong>and</strong> overseasweddings, 80-90% for In-Company trips, 75-85% forlanguage study, 75-80% for family trip <strong>and</strong> honeymooners,60-70% for silvers <strong>and</strong> 50-70% for graduation trips.March describes the collectivity of Japanese societyin no uncertain terms, when states that from early agethe Japanese individual is obliged to adopt culturallyprescribed behavioral patterns for particular socialsituations, either at school, in the workplace, or withinrelationships. The paper discusses the implicationsof the collectivity-driven travel life cycle concept interms of travel companions, travel duration, activities<strong>and</strong> experiences sought, <strong>and</strong> various purchase relatedbehaviors for each of the eight segments.1The Silvers segment refers to tourists aged 60 years <strong>and</strong>over.The family trip, or kazokuryoku, includes bothparents <strong>and</strong> at least one child under 12 years old. Themost preferred destination for this group is Hawaii.However, parents with very young children or babiesprefer nearer destinations such as Guam or Saipan. Anemerging trend noted by March is the three generationgroup where gr<strong>and</strong>parents join the parents <strong>and</strong> thekids for overseas travel. The two main motivations forfamily trips mentioned by tourists in this group werethe opportunity for kids to experience foreign cultures<strong>and</strong> the reasonable costs of overseas trips.As mentioned before, the “silvers” segment refersto 60+ years of age tourists. According to JTB (1998),40% of the silvers travel with their spouses, 24% travelwith family members <strong>and</strong> 20% travel with friends <strong>and</strong>acquaintances. Almost two-thirds of silvers buy fullpackages <strong>and</strong> USA is the most preferred destination.This segment stays for longer duration abroad <strong>and</strong> isboth able <strong>and</strong> willing to spend more money on overseastravel. They can afford it because of higher disposableincome <strong>and</strong> they want to prevent their kids from payinghigher inheritance taxes.The “in-company” (shokubaryoku) trip is a Japanesecustom in which company workers take a vacation oncea year with their colleagues. This trip usually lasts anywhere from a few days to a week; it is mostly sponsoredby the company, while employees pay a smallproportion of the cost. The topmost destination for thissegment was the USA.The “overseas wedding” segment is the fastest growingmarket. March lists the main advantages of overseasweddings as lower cost, efficiency of arrangements,more intimate <strong>and</strong> relaxed atmosphere, the heightenedromance, <strong>and</strong> the opportunity for the couple to escapefrom social dem<strong>and</strong>s particularly considering the collectivisticnature of the Japanese society. Overseasweddings typically include immediate family members/relatives <strong>and</strong> close friends. The top destination foroverseas weddings was Hawaii <strong>and</strong> on an average 7-8people accompanied the couple to the overseas wedding.March indicates that the “honeymoon travelers” spendmore on accommodation, meals, tours, <strong>and</strong> shoppingJ. econ. finance adm. sci., 16(31), 2011
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