Postal Users' Guide (Kapiti) - New Zealand Post

equirementswww.nzpost.co.nz, but we cannot guarantee the accuracy of this information.Postage ratesPostage for letters sent under the Armed Forces Concession is charged at the applicable StandardPost domestic required postage.Postage for parcels sent under the Armed Forces Concession is charged at the postage ratecontained in the Memorandum of Understanding between New Zealand Post and New ZealandDefence Force.Return ofundeliverable itemsUndeliverable letters and parcels with a green Customs Declaration will be returned to you at noadditional cost.Undeliverable parcels with a red or white Consignment Note will be returned to you or destroyedaccording to the instructions you have given on the Consignment Note. If you want the parcelreturned to you, you agree to pay us the full cost of returning the parcel (this may be equal to, ormore than, the original cost of sending the parcel). Refer to the Consignment Note for furtherdetails.PackagingPackaging of your item is your responsibility. You may be liable to pay for damage to othersenders’ items or our or others’ equipment if inadequate packaging of your item caused thedamage, or if the contents were prohibited under our terms and conditions.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricted itemsinclude (but are not limited to) dangerous, perishable, fragile and high value items. Refer tosection 3 of this Postal Users' Guide for full details.Compensationterms andconditionsNew Zealand Post compensation only applies to items sent under the Armed Forces Concessionwhile those items are within New Zealand. For outbound items, this means between thelodgement point and the International Mail Centre in Auckland only. For inbound items, this meansbetween the International Mail Centre in Auckland and the delivery address only. The domesticpostal service compensation limits apply.For full information about our Compensation terms and conditions, refer to section 2 of this PostalUsers' Guide. Our additional compensation cover is not available for items posted using theArmed Forces Concession.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of this PostalUsers’ Guide.PUG 12c (October 2013) Page 3 of 3