Postal Users' Guide (Kapiti) - New Zealand Post

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Customs requirementsCustoms regulations and other border requirements vary from country to country andare outside our control. You are responsible for complying with Customs requirements,completing all Customs documentation and checking whether Customs duties or othercharges are payable on your item. Where possible, we will do our best to provide youwith information on these regulations and requirements, but we cannot guarantee theaccuracy of this information.The person receiving the items must pay all Customs duties, sales taxes and otherregulatory charges. If the receiver does not pay these charges, or the item isundeliverable, you may be responsible for paying these charges.For parcels valued over NZ$1,000 New Zealand Customs requires an Export Entry tobe completed, which New Zealand Post can complete on your behalf for an additionalfee. For more information contact our Customs Clearance Broker on 0800 SEND IT(0800 736 348).Additional documentsAdditional documents (for example, certificate of origin, health certificate, Doctor’sprescription) may be required so that an item can be exported from New Zealand orenter another country. You are responsible for finding out what is required andincluding it with your item.Lodgement optionsNew Zealand Post street posting boxesPostShop letter slotsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresPick up is available for New Zealand Post Account customers that:have arranged for the International Air Satchel service, orare sending items over 2kg in weight, orare sending items that exceed the maximum dimensions for itemsunder 2kg, orhave purchased additional insurance.Country specificrestrictions andrequirementsIndividual countries or their postal administrations may place additional restrictions onthe carriage or importation of items. You are responsible for checking whetherrestrictions apply to your item. Where possible, we have included information onrestrictions for individual countries on our website, www.nzpost.co.nz, but we cannotguarantee the accuracy of this information.Additional services(applicable toInternational Air only)International postage included envelopes and packagingA range of international postage included envelopes and packaging is also available.You must comply with any instructions and maximum weight information that is set outon the envelope or package. Postage included envelopes and packaging can only beused once.Required postageLetter required postage includes GST. Parcel required postage is GST zero-rated. Ifyou want to use stamps as the payment method for your parcel, GST will be added tothe required postage. The minimum chargeable weight for an International Air orInternational Economy parcel is 200g. Rolls and tubes are charged as parcels.Postage determined by actual weightInternational Air and International Economy parcels are charged by actual weight to thenext 10g.Return of undeliverableitemsUndeliverable letters and parcels with a green Customs Declaration will be returned toyou at no additional cost.Undeliverable parcels with a red or white Consignment Note will be returned to you ordestroyed according to the instructions you have given on the Consignment Note. Ifyou want the parcel returned to you, you agree to pay us the full cost of returning theparcel (this may be equal to, or more than, the original cost of sending the parcel).PUG 12 (July 2013) Page 3 of 4
Refer to the Consignment Note for further details.PackagingPackaging of your item is your responsibility. You may be liable to pay for damage toother senders’ items or our or others’ equipment if inadequate packaging of your itemcaused the damage, or if the contents were prohibited under our terms and conditions.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 3 of this Postal Users' Guide for full details.Compensation termsand conditionsFor full information about our Compensation terms and conditions for sendinginternationally, refer to section 2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 12 (July 2013) Page 4 of 4
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Postal Users’GuideOctober 2013
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Public ContractDelivery of postal a
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Rural deliveryRural delivery is not
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2 Compensation limits for sending i
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Goods to countries subject to Unite
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NZ$250 cover is purchased cover is
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You agree that, where you acquire g
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Compensation termsand conditionsIte
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Over the counter at PostShops and s
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FreePost envelope layout standards
Page 23 and 24:
BoxLink Terms and ConditionsDiscont
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VolumePost 1 Terms and ConditionsSu
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LodgementrequirementsSortingAll ite
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VolumePost 3 Terms and ConditionsSu
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LodgementrequirementsSortingPostcod
Page 33 and 34:
PermitPost Terms and ConditionsSumm
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PermitPost items are not post-marke
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the PermitPost information on our w
Page 39 and 40: 5pm Monday to Friday, excludingweek
Page 41 and 42: Samples must be consistent across t
Page 43 and 44: After 5pm, on weekends, or on publi
Page 45 and 46: Business Standard Terms and Conditi
Page 47 and 48: or more trays.If you use more than
Page 49 and 50: the PermitPost section of this Post
Page 51 and 52: Compensationterms andconditionsItem
Page 53 and 54: Delivery targetMinimum volumePermit
Page 55 and 56: New Zealand Post Business Mail Cent
Page 57 and 58: Print PreSort Terms and ConditionsS
Page 59 and 60: Delivery addressAll items must have
Page 61 and 62: the Round Number range that applies
Page 63 and 64: Parcel services within New Zealand
Page 65 and 66: Nationwide 5kg 25kg 0.125m³ 1.5mDi
Page 67 and 68: ParcelPost Terms and ConditionsThis
Page 69 and 70: ParcelPost Fast Terms and Condition
Page 71 and 72: ParcelPost Tracked Terms and Condit
Page 74 and 75: ParcelPost Tracked Zonal Terms and
Page 76 and 77: ParcelPost PO Box Priority Terms an
Page 78 and 79: ParcelPost Terms and ConditionsThis
Page 80 and 81: PacketPost Terms and ConditionsThis
Page 82 and 83: (height x length)DLE Flat 125mm x 2
Page 84 and 85: RegisteredPost Terms and Conditions
Page 86 and 87: Trackme Terms and ConditionsThis se
Page 88 and 89: International Air and International
Page 92 and 93: International Air Satchel Terms and
Page 94 and 95: International Tracked Air Satchel T
Page 96 and 97: Armed Forces ConcessionSummary of k
Page 98 and 99: equirementswww.nzpost.co.nz, but we
Page 100 and 101: You can expect that items will usua
Page 102 and 103: International Air Registered Terms
Page 104 and 105: International Express Courier Terms
Page 106 and 107: Lodgement optionsOver the counter a
Page 108 and 109: North America, UK and Europe (Zone
Page 110 and 111: World zonesAustralia (Zone A)South
Page 112 and 113: International Business Reply Paid T
Page 114 and 115: International Reply Coupon Terms an
Page 116 and 117: Applying for a PO Boxor Private Bag
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Postal Users' Guide (Kapiti) - New Zealand Post

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