Postal Users' Guide (Kapiti) - New Zealand Post

2 Compensation limits for sending internationallyOur compensation payments (including GST) for loss of, or damage to, postal or courier items sent internationally arelimited to the amounts shown in Table B (plus reimbursement of postage if the item was lost). These standardcompensation limits are subject to the Consumer Guarantees Act 1993 and a number of important limitations andexclusions, in particular in relation to Prohibited and Restricted items. For details refer to paragraphs 3 to 5.Table B: Standard compensations limits for items sent internationallyStandard compensationlimit(NZ$)Additional compensation coveravailable(NZ$)International postal servicesLetters (including postcards andaerogrammes)International Economy and InternationalAir parcels$250 No$250 Yes. Additional compensation covercan be purchased (including for someRestricted items 1 ) up to a limit of$1,500International Air Registered $250 NoInternational courier servicesInternational Express Courier $2,000 Yes. Additional compensation covercan be purchased (including for someRestricted items 1 ) up to a limit of$50,000International Economy Courier $2,000 Yes. Additional compensation covercan be purchased (including for someRestricted items 1 ) up to a limit of$5,000Notes on Table BOur liability (if any) for loss of, or damage to, international postal items is limited to a maximum amount of$250, plus reimbursement of postage if the item was lost.Our liability (if any) for loss of, or damage to, international courier items is limited to a maximum amount of$2,000, plus reimbursement of postage if the item was lost.Items valued at more than the compensation limit for a particular international service must either:be sent using a service with a higher compensation limit, orif it is available, you must purchase additional compensation cover.If you have purchased additional compensation cover, compensation payments will be made in accordancewith that cover up to the limit of cover purchased.If you purchase additional compensation cover, we will either provide that cover ourselves or we will arrangecover with a third party insurer (in which case we may retain an administration fee).For information on how to purchase additional compensation cover, ask at your local PostShop orNew Zealand Post retail outlet, or call our Customer Service Centre on 0800 73 63 53.3 Prohibited itemsProhibited items are items that cannot be sent unless we have specifically agreed in writing to carry them. You mustnot post or courier any Prohibited item.We are not liable for, and will not pay compensation for, loss of, or damage to, items we carry if the item is aProhibited item.We may, in special circumstances, agree conditions for the carriage of some Prohibited items with individualNew Zealand Post Account customers. Any variations to the prohibitions set out below will only be valid if they areincluded in the written contract you have with us or if you have written confirmation of the agreed variation from anauthorised New Zealand Post representative.It is your responsibility to check whether the item you are sending is prohibited and acceptance of any item by usdoes not free you of this responsibility. For example:1See paragraph 4PUG 2 (October 2013) Page 2 of 8