Postal Users' Guide (Kapiti) - New Zealand Post

TrackingThe tracking service monitors the delivery status of your item. The delivery status isavailable at www.courierpost.co.nz or by calling 0800 268 743.LodgementrequirementsAttach an extra service sticker to your parcel if you want it delivered on a Saturday (notavailable in all areas).Payment optionsPrepaid tickets onlyWe reserve the right to charge you the correct price for your parcel if we find that thecorrect payment has not been made. An administration fee may be charged in additionto the deficient postage.Lodgement optionsOver the counter at PostShop stores and selected New Zealand Post retailoutletsNew Zealand Post parcel drop boxesOver the counter at CourierPost branchesBusiness customers: items may also be lodged with your courier if you have amail pick up service.Items should not be lodged in street posting boxes or PostShop letter slots as they willnot receive an acceptance scan.PackagingPackaging of your parcel is your responsibility. You may be liable to pay for damage toother senders’ items or our equipment if inadequate packaging of your parcel causedthe damage, or if the contents were prohibited under our terms and conditions.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 2 of this Postal Users' Guide for full details.Compensation termsand conditionsServiceTrackmeCompensation limit (NZ$)The maximum compensation payable for loss ordamage is NZ$1,500** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about ourCompensation terms and conditions and Prohibited and Restricted items, refer tosection 2 of this Postal Users’ Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 11b (October 2013) Page 2 of 2