Postal Users' Guide (Kapiti) - New Zealand Post

More documents

Recommendations

Info

Delivery and collection of mailPostie deliveryUrban mailboxesTo help ensure your mail is delivered safely, securely and efficiently, you must:have your street number and, where applicable, flat or apartment number, clearly visible on your mailbox; andposition your mailbox on the street line, close to the footpath, on the nearest flat area, with the mail slot facingforward and within safe and easy reach; andmaintain safe and clear access to your mailbox, with no shrubbery or obstacles in the way; andmaintain safe access to your mailbox by removing any spring loaded flaps and rusty or sharp edges; andposition your mailbox so the mail slot is between 900mm and 1200mm from the ground.The recommended minimum dimensions for a mailbox are:mail compartment: 270mm wide, 330mm deep, 160mm highmail slot: 250mm wide, 30mm high.This will help to ensure that your mailbox is large enough to hold all the mail that you receive and that your mail dropsinto the box out of sight of the street. If you receive parcels, you should consider having a separate parcel area in yourmailbox. If you receive large amounts of mail, we recommend your mailbox is large enough to fit it. Ideally, yourmailbox will also have a separate area for newspapers and other non-mail items.Further details about mailbox specifications are available on our website, www.nzpost.co.nz.Public rights of way/private roadsPosties will deliver mail to mailboxes on a public right of way or private road if there are five or more mailboxes on thatright of way and the road is of sufficient standard to enable Posties to deliver mail safely.All other criteria for mailboxes outlined above apply.Flats and apartment blocks – where mailboxes are located outsideGroups of mailboxes must be at right angles to the footpath or roadway.All other criteria for mailboxes outlined above apply.Flats and apartment blocks – where mailboxes are located insidePostie delivery of mail inside apartment blocks is available when there are five or more apartments. The mailboxesmust be locked, on the ground floor and in a common entrance.All other criteria for mailboxes outlined above apply.Business premisesPosties will deliver mail into business premises if a locked mailbox or letter slot is provided on the ground floor and in acommon entrance, or if a reception desk or shop counter suitable for holding mail is close to the main entrance. Postieswill not deliver mail above the ground floor.Note that the Postie delivery service actually provided to you may vary slightly depending on local circumstances.If a delivery point is not provided, the addressee will be notified and the items will be held at the delivery branch orPostShop for collection – see Counter delivery below.SafetyWe may, at our discretion, determine that the access provided to your mailbox is not safe for our Posties and refuse todeliver mail until the issues we identify are resolved to our satisfaction. This applies to mailboxes located on bothpublic and private roads.If a safe and accessible mailbox is not provided, the addressee will be notified and the items will be held at the deliverybranch or PostShop for collection – see Counter delivery below.Potholes, blind corners, narrows roads and excessive vegetation are examples of conditions that may make a roadunsafe for delivery.Parcel itemsIf there is no one at the address the item may be left in a place that is weatherproof and out of public view.PUG 1 (October 2013) Page 1 of 4
Rural deliveryRural delivery is not available in all areas and not automatic. You must apply for rural delivery by filling in a RuralDelivery Service Agreement, which also sets out the terms and conditions applying to this service. The Rural DeliveryService Agreement is available from your local PostShop.Mailbox specifications for Rural Delivery differ from the urban mailbox specifications outlined above. Therecommended minimum dimensions for a rural mailbox are:mail compartment: 270mm wide, 400mm deep, 270mm highmail slot: 250mm wide, 30mm high.For full details, refer to our website, www.nzpost.co.nz or the brochure Joining and using Rural Post’s services(ADV034).Counter deliveryYou may arrange for items sent via our postal network to be held at a PostShop or PostCentre for collection. Itemsaddressed only to a town are treated as addresses for Counter delivery.Counter delivery is a short term delivery option and will only be provided to you for a maximum period of 3 months. Wemay refuse or terminate Counter delivery if other delivery services, such as Postie delivery, Rural delivery or POBox/Private Bag delivery, are available to you. We may also terminate the Counter delivery service by giving you 30days' notice.Counter delivery items will be held for 30 days before being returned to sender unless:the sender has requested a shorter period of time;the item is a ParcelPost, ParcelPost Fast, ParcelPost Tracked, ParcelPost Tracked Zonal or RegisteredPostitem - these items are returned to sender after 14 days; oryou have been receiving the Counter delivery service for longer than 3 months or we have given you noticethat the service is being terminated and that notice period has expired - these items will be immediatelyreturned to sender.You must present suitable identification when collecting items over the counter.ParcelPodRefer to www.nzpost.co.nz/parcelpod or call 0800 501 501 for details about our ParcelPod parcel delivery service andthe terms and conditions that apply.Redirection and Hold servicesAsk at your local PostShop or call 0800 501 501 for details about these services and the terms and conditions thatapply.Poste RestanteIf you are an overseas visitor you may arrange for items addressed to you to be held at selected PostShop stores forcollection (refer to our website at www.nzpost.co.nz/posterestante for a list of stores where the Poste Restante serviceis available). Poste Restante mail is held for two months before being returned to sender.The Poste Restante service allows you to:receive mail and parcelsleave messages for people you wish to contactredirect mail within New Zealand (mail cannot be redirected to a hotel, motel, motor camp, hostel or boardinghouse).Mail addressed to a Poste Restante location must include:the addressee’s full namethe words “Poste Restante”the town or city of the Poste Restante locationthe words “New Zealand”a return address.Fees apply to Poste Restante services. For details, refer to our website at www.nzpost.co.nz/posterestante, ask at aPostShop that accepts Poste Restante mail or call our Customer Service Centre on 0800 501 501. Parcels held atPoste Restante must have maximum dimensions no larger than those allowed for the ParcelPost service: length 1.5m,length + girth 2.5m, volume (length (m) x thickness (m) x height (m)) 0.125m³. The maximum weight for this service is25kg actual or volumetric weight, whichever is greater.You must present suitable identification when collecting Poste Restante items.Posting keysThis service is only available for posting within New Zealand. Keys must not be put in an envelope. On delivery, theowner is charged a fee equal to the postage rate of a medium envelope plus a handling fee.PUG 1 (October 2013) Page 2 of 4
Page 1 and 2: Postal Users’GuideOctober 2013
Page 3: Public ContractDelivery of postal a
Page 9 and 10: 2 Compensation limits for sending i
Page 11 and 12: Goods to countries subject to Unite
Page 13 and 14: NZ$250 cover is purchased cover is
Page 15 and 16: You agree that, where you acquire g
Page 17 and 18: Compensation termsand conditionsIte
Page 19 and 20: Over the counter at PostShops and s
Page 21 and 22: FreePost envelope layout standards
Page 23 and 24: BoxLink Terms and ConditionsDiscont
Page 25 and 26: VolumePost 1 Terms and ConditionsSu
Page 27 and 28: LodgementrequirementsSortingAll ite
Page 29 and 30: VolumePost 3 Terms and ConditionsSu
Page 31 and 32: LodgementrequirementsSortingPostcod
Page 33 and 34: PermitPost Terms and ConditionsSumm
Page 35 and 36: PermitPost items are not post-marke
Page 37 and 38: the PermitPost information on our w
Page 39 and 40: 5pm Monday to Friday, excludingweek
Page 41 and 42: Samples must be consistent across t
Page 43 and 44: After 5pm, on weekends, or on publi
Page 45 and 46: Business Standard Terms and Conditi
Page 47 and 48: or more trays.If you use more than
Page 49 and 50: the PermitPost section of this Post
Page 51 and 52: Compensationterms andconditionsItem
Page 53 and 54: Delivery targetMinimum volumePermit
Page 55 and 56:
New Zealand Post Business Mail Cent
Page 57 and 58:
Print PreSort Terms and ConditionsS
Page 59 and 60:
Delivery addressAll items must have
Page 61 and 62:
the Round Number range that applies
Page 63 and 64:
Parcel services within New Zealand
Page 65 and 66:
Nationwide 5kg 25kg 0.125m³ 1.5mDi
Page 67 and 68:
ParcelPost Terms and ConditionsThis
Page 69 and 70:
ParcelPost Fast Terms and Condition
Page 71 and 72:
ParcelPost Tracked Terms and Condit
Page 74 and 75:
ParcelPost Tracked Zonal Terms and
Page 76 and 77:
ParcelPost PO Box Priority Terms an
Page 78 and 79:
ParcelPost Terms and ConditionsThis
Page 80 and 81:
PacketPost Terms and ConditionsThis
Page 82 and 83:
(height x length)DLE Flat 125mm x 2
Page 84 and 85:
RegisteredPost Terms and Conditions
Page 86 and 87:
Trackme Terms and ConditionsThis se
Page 88 and 89:
International Air and International
Page 90 and 91:
Customs requirementsCustoms regulat
Page 92 and 93:
International Air Satchel Terms and
Page 94 and 95:
International Tracked Air Satchel T
Page 96 and 97:
Armed Forces ConcessionSummary of k
Page 98 and 99:
equirementswww.nzpost.co.nz, but we
Page 100 and 101:
You can expect that items will usua
Page 102 and 103:
International Air Registered Terms
Page 104 and 105:
International Express Courier Terms
Page 106 and 107:
Lodgement optionsOver the counter a
Page 108 and 109:
North America, UK and Europe (Zone
Page 110 and 111:
World zonesAustralia (Zone A)South
Page 112 and 113:
International Business Reply Paid T
Page 114 and 115:
International Reply Coupon Terms an
Page 116 and 117:
Applying for a PO Boxor Private Bag
show all

Postal Users' Guide (Kapiti) - New Zealand Post

Create successful ePaper yourself

Delete template?

Save as template?