Postal Users' Guide (Kapiti) - New Zealand Post

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Postal Users’ Guide contents October 2013Public Contract – Delivery of postal and courier items ...................................................................................July 2013Delivery and collection of mail ................................................................................................... PUG 1 (October 2013)Prohibited and High Risk items and Compensation Terms and Conditions ................................ PUG 2 (October 2013)Standard Post letters Terms and Conditions .............................................................................. PUG 4 (October 2013)FastPost letters Terms and Conditions ...................................................................................... PUG 5 (October 2013)FreePost letters Terms and Conditions ..................................................................................... PUG 6 (October 2013)BoxLink Terms and Conditions ................................................................................................. PUG 7 (October 2013)VolumePost 1 Terms and Conditions ........................................................................................ PUG 8 (October 2013)VolumePost 3 Terms and Conditions ...................................................................................... PUG 8a (October 2013)PermitPost Terms and Conditions ................................................................................................. PUG 8b (July 2013)GoFlexible Terms and Conditions ........................................................................................... PUG 8c (October 2013)PrintPost Terms and Conditions .............................................................................................. PUG 8d (October 2013)Business Standard Terms and Conditions ............................................................................... PUG 8e (October 2013)Business Flexible Terms and Conditions .................................................................................. PUG 8f (October 2013)Volume PreSort Terms and Conditions..........................................................................................PUG 8g (October 2013)Print PreSort Terms and Conditions...............................................................................................PUG 8h (October 2013)Parcel services within New Zealand Terms and Conditions...................................................................PUG 9 (July 2013)ParcelPost Terms and Conditions ........................................................................................... PUG 9a (October 2013)ParcelPost Fast Terms and Conditions ................................................................................... PUG 9b (October 2013)ParcelPost Tracked Terms and Conditions .............................................................................. PUG 9c (October 2013)ParcelPost Tracked Zonal Terms and Conditions .................................................................... PUG 9d (October 2013)ParcelPost PO Box Priority Terms and Conditions ................................................................... PUG 9e (October 2013)Discontinued: ParcelPost Terms and Conditions (pre 28 March 2008)...................................PUG 10 (November 2007)Discontinued: PacketPost Terms and Conditions (pre 28 March 2008) ................................ PUG 10a (November 2007)Ready to Go Terms and Conditions ........................................................................................ PUG 11 (October 2013)RegisteredPost Terms and Conditions .................................................................................. PUG 11a (October 2013)Trackme Terms and Conditions ............................................................................................ PUG 11b (October 2013)International Air and International Economy Terms and Conditions ................................................ PUG 12 (July 2013)International Air Satchel Terms and Conditions ..................................................................... PUG 12a (October 2013)International Tracked Air Satchel Terms and Conditions............................................................PUG 12b (October 2013)Armed Forces Terms and Conditions .................................................................................... PUG 12c (October 2013)International Bulk Mail Terms and Conditions ........................................................................ PUG 12d (October 2013)International Air Registered Terms and Conditions ................................................................ PUG 12e (October 2013)International Express Courier Terms and Conditions ..................................................................... PUG 13 (July 2013)International Economy Courier Terms and Conditions ................................................................. PUG 13a (July 2013)World zones ................................................................................................................................. PUG 14 (July 2013)International Business Reply Paid Terms and Conditions ........................................................ PUG 15 (October 2013)International Reply Coupons Terms and Conditions .............................................................. PUG 15a (October 2013)PO Boxes and Private Bags ......................................................................................................... PUG 16 (July 2013)
Public ContractDelivery of postal and courier itemsWe, New Zealand Post Limited, will use reasonablecare and skill to provide our services to you. You agreeto pay us the full price for all of our services. We willdeliver postal and courier items correctly addressed toaddresses within our delivery network, which complywith the requirements set out in our Postal Users’Guide.You agree not to give us for delivery any itemwhich:is illegal, explosive, dangerous or destructive tosend.is inadequately packaged, or contains anything thatis capable, as packed, of causing injury, or damageto property.contains cash, currency, bullion, traveller’scheques, deeds, negotiable instruments (includingany bearer security, bill of exchange or uncrossedcheque), bonds or shares, credit or bank cards,vouchers, gift cards or tickets for games of chance.is any other type of Prohibited item under thePostal Users’ Guide.Unless you have complied with our specifiedconditions of carriage (and the item is notclassified as prohibited for a particular service),you agree not to give us for delivery any itemwhich is:fragile or Restricted (including any precious metalor stone, jewellery, watch, any collectible or antiqueor any painting, sculpture or other work of art); ora postal item with a value of over $250 or aninternational courier item with a value of over$2,000.If you give us for delivery any postal or courieritem referred to above, or in any other way you donot comply with the Postal Users’ Guide:you understand that we and our employees andagents are not liable to pay any compensation toyou for any loss or damage to that item; andyou agree to pay us for any resulting liability, costs,damage or loss of any kind.Subject to the conditions set out in our PostalUsers’ Guide, we limit our liability to you for lossof, or damage to, any item up to a maximum(including GST) of:$250 for any postal item whether for domestic orinternational delivery (other than a letter posted for80c or less (including GST) for which we have noliability under the Postal Services Act 1998). Ourliability for domestic carriage of a postal item is onthe basis of “declared value risk” under theCarriage of Goods Act 1979;$1,500 for any courier item for domestic delivery;and$2,000 for any courier item for internationaldelivery;plus reimbursement of postage if the item has beenlost.We have no liability to you for delay in the delivery ofany item. Our delivery targets are a guide only.However, we will endeavour to ensure that your postalor courier item arrives within our delivery targets.Except as set out above and detailed further in ourPostal Users’ Guide, we have no liability to you for anydirect or indirect loss, damage or cost, however itarises (including as a result of intentional acts ornegligence by us), subject only to the contrary terms ofany statute including the Consumer Guarantees Act1993 (where applicable).You agree that, where you acquire goods or servicesfrom us for the purpose of your business, theprovisions of the Consumer Guarantees Act 1993which would otherwise apply to the supply by us of anyof our goods or services to you, do not apply.The Postal Users’ Guide forms part of this PublicContract and is available for viewing on our website,www.nzpost.co.nz, or at all PostShop stores andselected New Zealand Post retail outlets.Brian RocheChief ExecutiveJuly 2013 Page 1 of 1
Page 1: Postal Users’GuideOctober 2013
Page 5 and 6: Rural deliveryRural delivery is not
Page 9 and 10: 2 Compensation limits for sending i
Page 11 and 12: Goods to countries subject to Unite
Page 13 and 14: NZ$250 cover is purchased cover is
Page 15 and 16: You agree that, where you acquire g
Page 17 and 18: Compensation termsand conditionsIte
Page 19 and 20: Over the counter at PostShops and s
Page 21 and 22: FreePost envelope layout standards
Page 23 and 24: BoxLink Terms and ConditionsDiscont
Page 25 and 26: VolumePost 1 Terms and ConditionsSu
Page 27 and 28: LodgementrequirementsSortingAll ite
Page 29 and 30: VolumePost 3 Terms and ConditionsSu
Page 31 and 32: LodgementrequirementsSortingPostcod
Page 33 and 34: PermitPost Terms and ConditionsSumm
Page 35 and 36: PermitPost items are not post-marke
Page 37 and 38: the PermitPost information on our w
Page 39 and 40: 5pm Monday to Friday, excludingweek
Page 41 and 42: Samples must be consistent across t
Page 43 and 44: After 5pm, on weekends, or on publi
Page 45 and 46: Business Standard Terms and Conditi
Page 47 and 48: or more trays.If you use more than
Page 49 and 50: the PermitPost section of this Post
Page 51 and 52: Compensationterms andconditionsItem
Page 53 and 54:
Delivery targetMinimum volumePermit
Page 55 and 56:
New Zealand Post Business Mail Cent
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Print PreSort Terms and ConditionsS
Page 59 and 60:
Delivery addressAll items must have
Page 61 and 62:
the Round Number range that applies
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Parcel services within New Zealand
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Nationwide 5kg 25kg 0.125m³ 1.5mDi
Page 67 and 68:
ParcelPost Terms and ConditionsThis
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ParcelPost Fast Terms and Condition
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ParcelPost Tracked Terms and Condit
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ParcelPost Tracked Zonal Terms and
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ParcelPost PO Box Priority Terms an
Page 78 and 79:
ParcelPost Terms and ConditionsThis
Page 80 and 81:
PacketPost Terms and ConditionsThis
Page 82 and 83:
(height x length)DLE Flat 125mm x 2
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RegisteredPost Terms and Conditions
Page 86 and 87:
Trackme Terms and ConditionsThis se
Page 88 and 89:
International Air and International
Page 90 and 91:
Customs requirementsCustoms regulat
Page 92 and 93:
International Air Satchel Terms and
Page 94 and 95:
International Tracked Air Satchel T
Page 96 and 97:
Armed Forces ConcessionSummary of k
Page 98 and 99:
equirementswww.nzpost.co.nz, but we
Page 100 and 101:
You can expect that items will usua
Page 102 and 103:
International Air Registered Terms
Page 104 and 105:
International Express Courier Terms
Page 106 and 107:
Lodgement optionsOver the counter a
Page 108 and 109:
North America, UK and Europe (Zone
Page 110 and 111:
World zonesAustralia (Zone A)South
Page 112 and 113:
International Business Reply Paid T
Page 114 and 115:
International Reply Coupon Terms an
Page 116 and 117:
Applying for a PO Boxor Private Bag
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