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McAfee Data Loss Prevention 9.2.2 Product Guide

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15Technical supportBefore contacting <strong>McAfee</strong> technical support, create a technical support package.ContentsContact technical supportCreate a technical support packageContact technical supportContact technical support by phone, email, or online.Table 15-1 Technical support optionsTechnical support optionHow to contactTelephone (800) 937‐2237; (408) 988‐3832Support portalmysupport.mcafee.comEmailsupport@mcafee.comCreate a technical support packageCreate a technical support package to give your technical support engineer the information needed totroubleshoot your <strong>McAfee</strong> DLP appliances.Before you beginYou can download a technical support package and send it to <strong>McAfee</strong> support.When you create a technical support package, a compressed tar file will be saved to the <strong>McAfee</strong> DLPappliance you are troubleshooting.Task1 Select one of these options:• In ePolicy Orchestrator, select Menu | <strong>Data</strong> <strong>Loss</strong> <strong>Prevention</strong> | DLP Sys Config | System Administration |Devices.• On your <strong>McAfee</strong> DLP appliance, select System | System Administration | Devices.2 Select a <strong>McAfee</strong> DLP Monitor or <strong>McAfee</strong> DLP Discover system and click More.If you cannot see the link, expand your dashboard.3 Click Create tech support package.4 After a minute or two, click Check back.<strong>McAfee</strong> <strong>Data</strong> <strong>Loss</strong> <strong>Prevention</strong> <strong>9.2.2</strong> <strong>Product</strong> <strong>Guide</strong> 289

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