McAfee Data Loss Prevention 9.2.2 Product Guide

8Working with casesCustomize cases3 In the Add Notes text box, type a comment.4 Click Apply.Customize casesCustomizing cases will help you to resolve them more quickly. You can add custom fields to sort caseincidents by attribute, or add columns on the Case List dashboard to display the most usefulinformation. Notifications and periodic reminders for stakeholders can also help to expedite resolution.Tasks• Add or remove attachments to cases on page 196Add or remove attachments to cases that might provide additional information forresolution.• Add or remove custom case attributes on page 197Add or remove custom case attributes that will give them a common context.• Customize Case List columns on page 197Customize columns on the Case List to display the information that is most useful forresolving cases.• Customize case notifications on page 198Customize case notifications by setting up periodic reminders that keep stakeholdersinformed as the case develops. Notification might include any change in case permissions.• Notify stakeholders of case updates on page 198Keep case stakeholders informed about developments in a case by notifying submitters orowners each time it is updated.Add or remove attachments to casesAdd or remove attachments to cases that might provide additional information for resolution.Before you beginThe Case List should display at least one case.Case attachments can be added or removed only by users who have case‐level write permission.Viewing them requires both task‐level and case‐level read permissions. If those permissions are notassigned, the Case Attachments option is disabled.No more than 50 attachments can be uploaded, and attachment size cannot exceed 50 MB.Task1 Select one of these options:• In ePolicy Orchestrator, select Menu | Data Loss Prevention | DLP Reporting | Case Management.• On your McAfee DLP appliance, select Case | Case Management.2 Select a case and click Details.3 Scroll down to the list of incidents contained in the case.The Case Attachments window appears, and attachments that have already been added are listed.196 McAfee Data Loss Prevention 9.2.2 Product Guide