McAfee Data Loss Prevention 9.2.2 Product Guide

4Using McAfee DLP DiscoverGetting scan statistics and reportsTable 4-23 Types of task status message (continued)Status message Definition RemedyConnection timed out ‐Incomplete ListingCompleteIncompleteIncomplete ListingServer stoppedrespondingTask TerminatedTask Terminated ‐Incomplete ListingCannot connect to the repository whileinvestigation phase is in progress.The scan is complete.The scan is incomplete, probably due to anetwork error. The repository might havebecome unavailable.The node is down, there was a networkfailure, credentials were changed betweentasks, or the server is busy.The server is busy.The Stop action was applied to the scanoperation, the task stopped according toschedule, or it was killed by some extraneousmeans (for example, a system crash or healthcheck).The task stopped (or its scheduled end timearrived) during investigation phase.Wait for awhile, then tryagain.Reconnect and restart thescan.Wait for awhile, then rescan.Wait for awhile, then resumethe task.Wait for awhile, then rescan.Restart the task.Waiting ‐ crawlers busy The system has reached the maximum limit. The task will continue whenthe system is free.Types of system status messagesMcAfee DLP Discover system status messages advise users of scan anomalies.Table 4-24 Types of system status messageStatus message Definition RemedyConnection Timed OutThe repository is busy, too manyconnections have been made to therepository, or the network is down.Make sure the repository node isaccessible from the McAfee DLPDiscover appliances network, wait forthe network or repository to idle, thenrestart the scan.Account is locked The account (username) is locked. Provide a valid account, or contactadministrator of the repository.Authentication FailedAuthentication OKPermission DeniedDo not have permissionto update last accesstime on repositoryAn incorrect credential has beenentered.Authentication was successful.Although authentication wassuccessful, you do not have thepermission needed to use theresource.Permission is needed to access therepository.Check the user name, password, anddomain in the credential, or tryanother one. This error might appearwhen using domain credentials or ifthe domain controller (for example,Active Directory) is down.Contact your administrator.Supply the correct credentials (read/write access) and restart the task.124 McAfee Data Loss Prevention 9.2.2 Product Guide