Older People's Strategy - Newcastle City Council

137Annex 6: Glossary of terms andabbreviationsAnti-social behaviour can be described as when a personhas acted in a manner that has caused or is likely to causeharassment, alarm and distress to one or more individualsnot of the same household as themself.Architecture Week is an annual national celebration ofcontemporary architecture which takes place in June.In the North East it is organised by Northern Architecture.See www.northernarchitecture.com .Citizenship – the term citizenship as used in this documentrefers to enabling people to play an active part in society asinformed and critical citizens who are socially and morallyresponsible.Citylife is a bi-monthly magazine published by NewcastleCity Council and delivered free to all residents and businessesin the city.Comprehensive Performance Assessments are carried outby the Audit Commission to assess the performance of localauthorities and the services that they provide for local people.Customer Service Centres are based in different parts ofNewcastle where you can get access to a range of servicesand information from the council and other public servicesall under one roof.Engagement or community engagement is a process forenabling local people to become informed and involved inlocal decision-making.