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HSE24: The <strong>Customer</strong> is King<br />
Calls received in D/AU/CH (daily) Parcels shipped in D/AU/CH (every weekday)<br />
2011 2011<br />
• 13.8 million calls in 2011<br />
31 Company Profile<br />
Source: Home <strong>Shopping</strong> Europe GmbH, Jan. – Dec. 2011<br />
• 10 million parcels shipped in 2011
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