NRTRDE: - Syniverse Technologies

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10NRTRDE Cont. from page 7Syniverse & World-Class Fraud ManagementSyniverse will be helping operators in Europe, North America, Asia Pacific, Latin America,Africa and the Middle East in their fight against roaming fraud via Syniverse DataNet, a robust solutionthat allows operators to achieve NRTRDE compliance ahead of the impending October 2008implementation deadline.“By leveraging our expertise in data clearing and fraud management, we have developed anadvanced fraud management solution that works on behalf of both the visited and home operator,Eugene BergenHenegouwenExecutive VP, EMEA“Not only doesNRTRDE reduce thepotential revenue lostto roaming fraud andincrease an operator’sprofitability, it alsooffers a secure environmentfor subscribersand gives confidenceto operators that theirnetworks are combatingfraud more effectively.”even in proprietary environments,” Eugene said. He explained that the infrastructure and supportSyniverse has in place gives the Syniverse DataNet solution a head start on NRTRDE compliancebecause many of the same processes and principles apply.Saudi Telecom Company (STC) is one mobile telecommunications company that decided tomove ahead and begin the process of becoming NRTRDE-compliant as soon as possible.Mohamed Al-Ageel, General Manager, Information Technology, STC, Aljawal, said his companywanted to be the leader in the Middle East and North Africa when it came to implementing NRTRDEand decided to choose the Syniverse DataNet solution in part because of Syniverse’s track record.“We chose to work with Syniverse on this vital project because it had the necessary roamingsystems experience coupled with a roaming fraud solution developed in anticipation of theNRTRDE standards,” he said. “We knew the Syniverse solution would become the new benchmarkfor anti-fraud excellence.”Eugene Bergen Henegouwen of Syniverse also said operators can take comfort in knowing thatSyniverse DataNet ensures they will be NRTRDE compliant because of Syniverse’s leadership role indeveloping the new GSMA standard. (For more about Syniverse and the GSMA, see page 6.)“It’s definitely not too early to get NRTRDE in place. Both Syniverse and the GSMA areencouraging operators to implement the new standard as quickly as possible because as more andCont. on page 11S Y N I V E R S E D A T A N E T B E N E F I T S• Ensures full compliance with GSMA standards• Enables operators to identify fraud faster andreduce fraud losses through near real time deliveryof roaming records• Simplifies collections of data and management ofmandatory reports from one central point, eliminatingthe need to collect roaming records and reportsfrom 700+ operators• Eases administrative work by providing analyticalreporting tools• Grants flexibility in data output (e.g., raw, xml, cvs)and input formats (e.g., HUR, FMS)• Ensures accurate and timely delivery of roaming dataand mandatory reports using various data transportmechanisms• Delivers value-added services to bring maximum benefitsout of near real time data• Manages ongoing HUR process for non NRTRDEenabledoperators• Provides unique service level agreement• Leverages Syniverse’s expertise in data clearing andfraud management, allowing for smoother and fasterimplementation as well as the reliability of a proventechnology platform• Provides global support and 24/7 network operationscenter
11C U S T O M E R S E R V I C EOnline ticketing is a ‘breeze’ with GEMSThe number one motivation behind the recentredesign of Syniverse’s online customerticketing tool? Customer convenience, explainedEileen RompsDirector, Customer SupportEileen Romps, directorCustomer Support,Syniverse.“We wanted to finda way for customers tocreate and monitor theirown service requestsand trouble tickets fromtheir own computers and at their own convenience,”Eileen said. “While customers are stillable to call us and send us emails, this new systemprovides all the information they need instantenouslyvia a few simple clicks on their keyboards.”The new online customer ticketing toolwas launched in February and got its new nameGlobal Enterprise Management System, orGEMS – in September. GEMS allows customersto submit, update, view status, close and printtheir service requests or tickets without delay. AllNRTRDE Cont. from page 10more operators achieve compliance, fraudsters may deliberately target networks without NRTRDE,increasing the possibility of a dramatic rise in roaming fraud for those not yet compliant,” he said.“Our goal at Syniverse is simple: Make it easy for GSM operators around the world to quicklyand seamlessly implement our world-class fraud management solution. Our advanced NRTRDEdevelopment expertise, extensive experience in fraud management and commitment to provide theindustry’s best customer service make it possible for operators to realize the benefits of next generationfraud management today.” Jit takes is an online connection to Syniverse’s onlineportal Crossroads SM .Customer reaction to GEMS has been overwhelminglypositive. One user called the newsystem “very user friendly.” Another reported that“opening a trouble ticket is a breeze with the newsystem” and that he appreciates the ability to goonline and update the ticket himself.Eileen said that she hopes more people willstart to take advantage of the new online system.“Our number one priority at Syniverse is toprovide the industry’s best customer service,”Eileen said. “We think GEMS is an excellent exampleof what we are doing to put our customers’needs first and foremost, and improve our customers’overall experience with Syniverse.”To get started using the new ticketing system,just log on to Crossroads and select GEMSfrom the list on the left side of the screen. If youdon’t have authorization to access GEMS, youcan contact your Crossroads administrator togain access. JCoheur Cont. from page 3operators around theworld. Montreal, Seattle,Hong Kong, Singapore,Taipei, London, Madrid,Paris, Moscow and Nadiin Fiji are just a few of thecities I’ve visited recentlyto meet with customers,work with the GSMA’sFraud Forum or speakabout NRTRDE.Synergy: How do you believeSyniverse is perceivedby European operators?Daniel: Syniverse is one ofthe most recent entrantsinto the market in ourindustry but has gainedtraction quickly by offeringoutstanding products andcustomer service. Mucheffort has been made to bethe best, and I think we arethought of as a professionaland flexible companythat truly cares for itscustomers and offers greatsolutions.Synergy: What makes itspecial to be a member ofthe Syniverse team?Daniel: I am a passionateperson about life andwork, so I am pleased mySyniverse colleagues arethe same when it comesto their jobs. It’s a greatatmosphere to work withpeople who have real expertiseand are truly dedicatedto their work andcompany. And they knowhow to have fun, too. I amproud to be a member ofour team.Synergy: What is yourfavorite part of your job?Daniel: Solving problemsfor our customers, ofcourse!
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