Trust Board papers - University Hospital Southampton NHS ...

Actions taken in Quarter New Steamplicity Menu October 2012 New management structure now in place Move from quarterly to monthly patient experience surveys and increase sample to 200 New training personnel will be F/T form November 2012Key Medirest Investment to ensure improvement in ratings (OCT 2011- SEPT 2012) Rapid Improvement Event (2011) and subsequent detailed actions delivered New Dish Washers New Catering Manager Visual boards New Dedicated Supervisors x 5 Specialty Feeding equipments New Temperature books Diet Grid books New Training resources3.3 Noise at NightOctober’s result sits just below the mean. However, results from the last eleven months are within thecontrol limits, meaning they have neither deteriorated nor improved significantly.Actions taken in Quarter New night time standards were launched trust wide in October 2012. Order codes for ear plugs and eye shades have been distributed with trust night time standards Matrons continue to undertake regular night time unannounced visits and all staff working atnight are encouraged to enforce the night time standards.3.4 End of Life CareThe trust is making good progress with the implementation of its end of life care strategy. However, areview of the Liverpool Care Pathway is underway in response to patient and public concerns raised inthe national media about this pathway.3.5 Same sex accommodationThere have been 0 non clinically justified same sex accommodation breaches in the reporting quarterPatient perceptions of sharing remain off target at 7% (for sleeping) and 14% (for facilities) sharing inOctober, and continue to need carefully management/framing by both clinical staff and volunteersrecording real time inpatient surveys.3.6 Clinical Accreditation Scheme10