Trust Board papers - University Hospital Southampton NHS ...
Trust Board papers - University Hospital Southampton NHS ...
Trust Board papers - University Hospital Southampton NHS ...
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3.0 SECTION 2: Progress with Patient Experience Improvement ProgrammesTable 7:Patient ExperiencePriorityNutrition andHydrationVulnerable AdultsTarget Q Perf. Apr May June Jul Aug Sep Oct Nov Dec Jan Feb MarMUST Screening 98%Must Care Plan 95%<strong>Hospital</strong> food rated poor10% older people/carersrate their care as good,V.Good or ExcellentPart II - Patient Experience KPIs: Patient Experience Improvement InitiativesYTDAv.TotalYear EndPositionAmber 92% 92% 93% 94% 94% 95% 94% AmberAmber 86% 92% 90% 79% 88% 90% 86% AmberRed 17% 14% 24% 16% 18% 15% 14% Red2012/13 KPIChangesTarget increased from95% to 98% for2012/13Target increased from90% to 95% for2012/13Target changed in2012/13 to 10%