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3.0 Scope of the ProjectThere are 4 current areas of exclusion:o Maternity (will go live October 2013)o Outpatientso Day Surgeryo Children under 16.100% of inpatients who are discharged after a 1-night stay and 100% of patients dischargedfrom the Emergency Department will be asked the question.The recommended response rate is 15%, which equates to approximately 2,400 patients permonth.4.0 Approach and MethodThe following method to deliver the FFT will be utilised:1. All patients will be given a post card detailing the question and other key information.2. Patients will be given the option to fill the question out on the bed side Hospedia units oronline when they return home (within 48 hours).3. For areas without Hospedia bedside TV units, cards will be able to be completed and postedinto a drop box or via a freepost option.4. Volunteers will be deployed to assist any patients who request assistance to complete thequestion.5. Carers/relatives can answer the question for patients who are unable to do so, e.g. due toaltered consciousness states or altered mental capacity.5.0 Project StructureProject Groups and Reporting LinesTrust BoardTrust ExecutiveCommitteeQuality GovernanceSteering GroupPatient Experience SteeringGroup (Strategic Delivery)Customer Care Group(operational Delivery)Patient Survey Group(Project Management)5
4.1 Patient Survey Group MembershipName Role Division PositionJulia BartonAssociate Director of Nursing and PatientExperienceLauren FIndlay Project Manager THQ/Div C Deputy ChairJoanne Dimmock Patient Experience Advisor, PSS THQ/Div CAilsa Gibb Quality Contracts Manager Div DMike Ives IT Manager THQElaine Lennan Nurse Consultant, Cancer Care Div AMaria Dore Head of Midwifery Div CPatricia Norman Clinical Effectiveness Manager THQCath Battrick Matron, Child Health Div CVickie Purdie Matron, General Surgery Div ARachel Spreadborough Matron, Cardiac Div DKim Sutton Voluntary Services Manager THQMavis Ayer/LindaMonkSister/Matron, NICUTHQDiv DDiv B Rep Vacant TBC TBC TBCChair5.0 Project Deliverables and MilestonesPhase 1 - PlanningPhase 2 - PilotingSep to Nov 2012Dec 2012 to Jan 2013GoalsGoals1 To agree the projectstructure2 To establish a detailedproject plan3 To interpret the DOHguidance4 To agree theinpatients approachand methods whichUHS will use5 To agree the projectcosts and securefunding1 To finalise the deliveryapproach for inpatients and ED2 To begin collecting data via theHospedia units and online3 To ensure staff and patientsare informed of theforthcoming initiative4 To finalise the ED approach5 To participate inSHA/Commissioner assuranceprocess and meet all deadlinesPhase 3 - ImplementationFeb 2013 – April 20131 Collecting ED data2 To analyse the datareturns and consideramendments to themethods to be deployed3 To begin6.0 Detailed Project GANTT chart – please see appendix B7.0 Detailed divisional project plans – please see appendix C6
Page 3: UHSFT - Directors’ Actions Summar
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Page 14 and 15: Worked wtes rose by 105 in November
Page 16 and 17: ) Delivering an in-year financial s
Page 18 and 19: FINANCE REPORTSchedule 1 2012/13 Mo
Page 20 and 21: Schedule 2bINCOME & EXPENDITURE FOR
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Page 24 and 25: Schedule 6DIVISIONAL/HEADQUARTERS P
Page 26 and 27: Schedule 7CIPS BEING WORKED OotalDi
Page 28 and 29: Schedule 8b 2012/13 Month: 8Univers
Page 30 and 31: Schedule 10Finance Risk Indicators:
Page 32 and 33: Annex 2DIVISIONAL/HEADQUARTERS INCO
Page 34 and 35: Annex 4CAPITAL EXPENDITURE 2012/13
Page 36 and 37: Trust Board ReportTITLEFRIENDS AND
Page 38 and 39: 2.3 Other Guidance ReceivedThe DOH
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Page 46 and 47: Trust Board PaperTitleQuarterly Pat
Page 48 and 49: 2 SECTION 1: What Patients are Tell
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Page 54 and 55: 3.1 Nutrition3.1.1 MUST Screening a
Page 56 and 57: The Clinical accreditation Scheme (
Page 58 and 59: 1 Purpose1.1 The UHS patient qualit
Page 60 and 61: DRAFT UHS Patient Improvement Frame
Page 62 and 63: 2012/13 PIF (For Reference)Appendix
Page 64 and 65: Board Paper Cover SheetTitleChief E
Page 66 and 67: 4. Signing & Sealing4.1 The Seal of
Page 68 and 69: performance target and C-Diff targe
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Page 72 and 73: Appendix 2Exception Reports - Novem
Page 74 and 75: Monthly MeasuresPatient ExperienceH
Page 84 and 85: IM&T Report - Nov 20121. Purpose1.1
Page 86 and 87: 2.2. Information to support patient

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