Trust Board papers - University Hospital Southampton NHS ...

3.0 Scope of the ProjectThere are 4 current areas of exclusion:o Maternity (will go live October 2013)o Outpatientso Day Surgeryo Children under 16.100% of inpatients who are discharged after a 1-night stay and 100% of patients dischargedfrom the Emergency Department will be asked the question.The recommended response rate is 15%, which equates to approximately 2,400 patients permonth.4.0 Approach and MethodThe following method to deliver the FFT will be utilised:1. All patients will be given a post card detailing the question and other key information.2. Patients will be given the option to fill the question out on the bed side Hospedia units oronline when they return home (within 48 hours).3. For areas without Hospedia bedside TV units, cards will be able to be completed and postedinto a drop box or via a freepost option.4. Volunteers will be deployed to assist any patients who request assistance to complete thequestion.5. Carers/relatives can answer the question for patients who are unable to do so, e.g. due toaltered consciousness states or altered mental capacity.5.0 Project StructureProject Groups and Reporting LinesTrust BoardTrust ExecutiveCommitteeQuality GovernanceSteering GroupPatient Experience SteeringGroup (Strategic Delivery)Customer Care Group(operational Delivery)Patient Survey Group(Project Management)5