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Melaleuca has compiled answers to the questions most frequently asked by customers . Talk to your enroller or call Business Enquiries toll-free on AU 1800 07 33 99 or NZ 0800 08 33 99 with comments or for answers to other questions you may have . enrolling preferreD custoMers What are the benefits of enrolling new customers? Consistent enrolments make your organisation grow . You also receive a Product Introduction Bonus on your customers’ first calendar month orders up to 150 Product Points . For Enrollers to qualify for the Product Introduction Commission, the customer must shop in their first month of enrolment . If the customer receives any variety of Backup Order or Select Pack in the first month of enrolment, no Product Introduction Commission will be paid . How do I enrol a new customer? Fill out the Customer Membership Agreement completely, including correct shipping and mailing addresses, and phone numbers. Include account information and the required signatures . Call the toll-free enrolment line AU 1800 07 33 99 or NZ 0800 08 33 99, then fax the completed paperwork to Melaleuca . You can also enrol customers online at www .melaleuca .com . Refer to page 54 for further details . What is the best way to confirm that my customer’s paperwork has been received? Fax the completed paperwork toll-free to AU 1800 55 11 90 or NZ 0800 55 11 90. After the paperwork has been processed you will receive a confirmation email. If you haven’t received this email within 48 hours, call the toll-free Business Enquiries line on AU 1800 07 33 99 or NZ 0800 08 33 99 to confirm that the paperwork has been received and processed . Is it possible for someone else to be set up on my credit card or direct debit account as a Preferred Customer? No . Each customer or Marketing Executive must have an account of which he or she is the owner and is authorised to withdraw funds . Using your own credit card or direct debit account to enrol someone may be cause for termination . If I do not have a credit card or direct debit account, can I enrol as a Preferred Customer? No, either a credit card or direct debit account is necessary. frequentlY asked questions I want my new customers to receive the Preferred Customer discount. Can they shop if their paperwork has not yet been received by Melaleuca? They can place an order with a credit card only before their paperwork is received . We give all customers the Preferred Customer price on their first order. After that, we need to receive the paperwork for the Preferred Customer discount to continue and for them to use a direct debit account . May I enrol a charitable organisation? Yes . Certain types of charitable organisations are eligible for enrolment . Please contact Business Enquiries toll-free on AU 1800 07 33 99 or NZ 0800 08 33 99 for further instructions. BuilDing your organisation How do I place new Enrollees in my organisation? You are allowed to “manage” five customers or Marketing Executives on your first generation . We do not tell you how to structure your organisation; we recommend discussing all business-building strategies with your Enroller and support team . Who is my Marketing Executive? The first person in your support team . Your Marketing Executive and your Enroller are your primary resources in building your business . Whom do I put down as “Enroller” on the Customer Membership Agreement? The Enroller is the customer or Marketing Executive who introduces someone to Melaleuca and helps them become a customer or Marketing Executive . May I have an interest in more than one Melaleuca business? No . You may only have ownership or ownership affiliation in one Independent Melaleuca Business . changes in your Business How do I change the Preferred Customer information on my agreement form? With a simple call to Customer Service toll-free on AU 1800 07 33 99 or NZ 0800 08 33 99. Some items do require the submission of a new Customer Membership Agreement form . A Customer Service Representative can give you greater detail at the time of your call . Can I “move” a new personal enrolee? Yes . An Enroller can move a personal enrolee to a different position within the month of enrolment by contacting Business Enquiries on AU 1800 07 33 99 or NZ 0800 08 33 99. May I move someone within my organisation in the second and third month of enrolment? An Enroller also can move a personal enrolee within his/her business organisation up to two months following the month of enrolment. After the month of enrolment, customers can only be moved one time . Every business or customer below the customer or Marketing Executive being moved will follow the enrollee . The requested move is limited to 20 businesses/ customers. There is a AU/NZ$15.00 fee for each customer or Marketing Executive moved in the organisation . FREQUENTLY ASKED QUESTIONS BUILDING YOUR MELALEUCA BUSINESS 56
May I move someone within my organisation after the third month of enrolment? Melaleuca discourages organisation changes . Melaleuca will review organisation change requests with written consent of all seven support team members above the customer or Marketing Executive who would like to be moved . An Organisation Change Form with original signatures is required . Both the person being moved and the Enroller need to sign the form. There is a fee of AU/NZ$60.00 for the original move and AU/NZ$20.00 for any related moves. An Organisation Change Form must be completed for each person being moved. We suggest you work closely with your enroller and/ or support team when undertaking this type of request for change . (Statement of Policies, #17, “Transfer from Original Organisation.”) What happens to the structure of my organisation if someone goes inactive? A customer is “inactive” if he or she did not purchase a minimum of 35 Product Points . If a customer goes inactive for two consecutive months, he or she automatically loses his/her position in the organisation . Refer to the Statement of Policies #37 “Roll-Up Policy” for further clarification . A Marketing Executive in my organisation has not personally produced the required Product Points for the past two months. Is there any way to keep him from losing his marketing organisation? Two months without producing their Product Point minimum means automatic loss of their marketing organisation . What will happen to a customer who was inactive for two consecutive months and places an order for 35 Product Points in the third month? Because he/she purchased in the third month, he/she will reactivate back into the original organisation in the first available position under his original Enroller, but their marketing organisation will still have been lost, as above. How can I change my direct debit account information? Fill out and sign a new Customer Membership Agreement form, Section 2, and either mail it or fax it to us. Someone in my organisation discontinued his Preferred Customer Membership. Can he/she still purchase products? He/she can still purchase directly from the company as a Direct Customer and have his/her products delivered to him/her. Direct Customers pay the regular price instead of the 30% to 40% off the regular price for a Preferred Customer . Direct Customers will not maintain an organisational spot in your marketing organisation unless they produce the minimum Product Point requirement . Is my Melaleuca business inheritable? Yes, you can will your business (see Policy #15). These transfers must be approved by Melaleuca . Monthly Business reports Who receives a Monthly Business Report? All Marketing Executives who have at least one active customer and have earned a commission and bonus cheque will receive a Monthly Business Report that details the activity within their organisation . This is an extremely valuable document for building and reviewing business activity . 57 BUILDING YOUR MELALEUCA BUSINESS FREQUENTLY ASKED QUESTIONS When do I receive my Monthly Business Report? Monthly Business Reports are mailed on the 16th of each month (if the 16th falls on a weekend or holiday, the Business Reports and commission and bonus cheques are mailed the following business day). If you have not received your Business Report by the 25th of the month, call Business Enquiries on AU 1800 07 33 99 or NZ 0800 08 33 99 . For what time period are commission and bonus cheques paid? Commissions and bonuses are calculated on product sales volume from the first through the last day of the calendar month . Will I receive a Monthly Business Report every month? If you do not earn a commission in a given month, you will not receive a report . What are Value Pack and Career Pack bonuses? These bonuses are earned from the sale of Value Packs and Career Packs and Nicole Miller Value and Career Packs to new Marketing Executives. These bonuses are paid to the Enroller (or the assist, if one is listed on the Independent Marketing Executive Agreement form). For up-to-date information on the special bonuses paid on these packs, refer to the Value Pack flyer or Compensation Plan in this Membership Kit . taX issues When do I need to provide an ABN (Australian Business Number)? Once you have reached a Compensation Level of $6,000, the Australian Taxation Office requires you to provide us with your ABN (Australian Business Number.)
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Building Your melaleuca Business Im
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table of contents How Would You Lik
Page 5 and 6: category 2 Part-Time Referral Busin
Page 7 and 8: GettinG started Once you’ve enrol
Page 9 and 10: Become a Volunteer, Get Involved On
Page 11 and 12: contact suggestion list anD categor
Page 13 and 14: Create Urgency You want your call t
Page 15 and 16: activitY tHree: Make presentations
Page 17 and 18: Set Up Video Segment 4: The Melaleu
Page 19 and 20: Set Up Your Follow-Up As you finish
Page 21 and 22: Marketing eXecutive agreeMent Check
Page 23 and 24: in the 48-hour folloW-up… (catego
Page 25 and 26: activitY five: celeBrate success Ce
Page 27 and 28: Ways to celeBrate hoW to celeBrate
Page 29 and 30: activitY six: alWays Be involveD Wi
Page 31 and 32: fast track agenDa Week One Welcome
Page 33 and 34: guiDelines for earning anD aWarDing
Page 35 and 36: Show Your Commitment Spend signific
Page 37 and 38: your role at a Meeting Remember, wh
Page 39 and 40: WHat are tHe WaYs to earn comPensat
Page 41 and 42: saMple first tWo Months for categor
Page 43 and 44: tHe melaleuca comPensation Plan Mel
Page 45 and 46: STATUS Personal Customer Commission
Page 47 and 48: you earn a One-Time bonus. To quali
Page 49 and 50: Director Commission Minimum Guarant
Page 51 and 52: Initial Leadership Status Leaders a
Page 53 and 54: ecoGnition and aPPreciation You wor
Page 55: learn from tHe best The B.E.S.T. Se
Page 59 and 60: Executive Agreement and returns the
Page 61 and 62: 24. Media Inquiries It is Melaleuca
Page 63 and 64: (2) who has the largest number of p
Page 65 and 66: who played an active role in the pr
Page 67 and 68: appropriate to a professionally ope
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