Building Your melaleuca Business - Please enter password to ...

Melaleuca has compiled answers to the questions most frequently
asked by customers . Talk to your enroller or call Business Enquiries
toll-free on AU 1800 07 33 99 or NZ 0800 08 33 99 with comments
or for answers to other questions you may have .
enrolling preferreD custoMers
What are the benefits of enrolling new customers?
Consistent enrolments make your organisation grow . You also receive
a Product Introduction Bonus on your customers’ first calendar
month orders up to 150 Product Points . For Enrollers to qualify for
the Product Introduction Commission, the customer must shop in
their first month of enrolment . If the customer receives any variety
of Backup Order or Select Pack in the first month of enrolment, no
Product Introduction Commission will be paid .
How do I enrol a new customer?
Fill out the Customer Membership Agreement completely, including
correct shipping and mailing addresses, and phone numbers. Include
account information and the required signatures . Call the toll-free
enrolment line AU 1800 07 33 99 or NZ 0800 08 33 99, then fax the
completed paperwork to Melaleuca . You can also enrol customers
online at www .melaleuca .com . Refer to page 54 for further details .
What is the best way to confirm that my customer’s
paperwork has been received?
Fax the completed paperwork toll-free to AU 1800 55 11 90 or
NZ 0800 55 11 90. After the paperwork has been processed you will
receive a confirmation email. If you haven’t received this email within
48 hours, call the toll-free Business Enquiries line on AU 1800 07
33 99 or NZ 0800 08 33 99 to confirm that the paperwork has been
received and processed .
Is it possible for someone else to be set up on my credit card
or direct debit account as a Preferred Customer?
No . Each customer or Marketing Executive must have an account of
which he or she is the owner and is authorised to withdraw funds .
Using your own credit card or direct debit account to enrol someone
may be cause for termination .
If I do not have a credit card or direct debit account,
can I enrol as a Preferred Customer?
No, either a credit card or direct debit account is necessary.
frequentlY asked
questions
I want my new customers to receive the Preferred Customer
discount. Can they shop if their paperwork has not yet been
received by Melaleuca?
They can place an order with a credit card only before their paperwork
is received . We give all customers the Preferred Customer price on
their first order. After that, we need to receive the paperwork for the
Preferred Customer discount to continue and for them to use a direct
debit account .
May I enrol a charitable organisation?
Yes . Certain types of charitable organisations are eligible for
enrolment . Please contact Business Enquiries toll-free on
AU 1800 07 33 99 or NZ 0800 08 33 99 for further instructions.
BuilDing your organisation
How do I place new Enrollees in my organisation?
You are allowed to “manage” five customers or Marketing Executives
on your first generation . We do not tell you how to structure your
organisation; we recommend discussing all business-building
strategies with your Enroller and support team .
Who is my Marketing Executive?
The first person in your support team . Your Marketing Executive and
your Enroller are your primary resources in building your business .
Whom do I put down as “Enroller” on the Customer
Membership Agreement?
The Enroller is the customer or Marketing Executive who introduces
someone to Melaleuca and helps them become a customer or
Marketing Executive .
May I have an interest in more than one
Melaleuca business?
No . You may only have ownership or ownership affiliation in
one Independent Melaleuca Business .
changes in your Business
How do I change the Preferred Customer information on my
agreement form?
With a simple call to Customer Service toll-free on AU 1800 07 33 99
or NZ 0800 08 33 99. Some items do require the submission of a
new Customer Membership Agreement form . A Customer Service
Representative can give you greater detail at the time of your call .
Can I “move” a new personal enrolee?
Yes . An Enroller can move a personal enrolee to a different position
within the month of enrolment by contacting Business Enquiries on
AU 1800 07 33 99 or NZ 0800 08 33 99.
May I move someone within my organisation in the second
and third month of enrolment?
An Enroller also can move a personal enrolee within his/her
business organisation up to two months following the month of
enrolment. After the month of enrolment, customers can only be
moved one time . Every business or customer below the customer
or Marketing Executive being moved will follow the enrollee . The
requested move is limited to 20 businesses/ customers. There is a
AU/NZ$15.00 fee for each customer or Marketing Executive moved
in the organisation .
FREQUENTLY ASKED QUESTIONS BUILDING YOUR MELALEUCA BUSINESS
56