12.07.2015 Views

BERTRAND MALLET - Inchcape

BERTRAND MALLET - Inchcape

BERTRAND MALLET - Inchcape

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Operational focus on our top 5 priorities to deliver ourCustomer 1 st strategyImprovingmarginStrengthen upselling capabilities at service advisor levelFurther improve productivity through improved work shoploading, utilize up to date technical tools and equipmentControllingworkingcapitalIntroduce notification of Parts & Service Customers by SMS toensure repaired vehicles or ordered parts are picked uprapidly by customersSelectivecapitalexpenditureState-of-the-Art facilities. Limited investment required

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