OpenCom 1000 - This page is no longer valid - Aastra

OpenCom 1000OpenAttendant 500Automatic voice directed queuing systemIn the family of OpenCom 1000 communication server theintegrated application OpenAttendant 500 offers a completeautomatic caller direction over speech menu with DTMF control.OpenAttendant 500 supports free definable individual systemswith user-defined menus. So that for example automaticswitching to service call numbers can be realized, or informationservices for cinema programs, weather, stock market, openinghours, special offers or competences in an office.CLIP based routing permits to relay international / regionalcaller directly and automatic. CLIP based Callback permits toarrange calls over the OpenCom 1000 for example for homeworkers or GSM user, costs thereby incurred in the OpenComand could be booked there.The import of professional announcement text, sounds or musicis possible directly from the PC.OpenAttendant 500 is a web based solution and could beadministrated independent of the operating system with anybrowser.

Featuresystem» A system is defined as anaccess with a telephonenumber, it is the telephonenumber to call theAutoAttendant.» Altogether 15 systemscould be realisedindependently.» Availability, e.g. directdialling or with an activecall diversionMenus» A speech menu guides thecaller through theindividually fixable actions.» User-defined structure ofthe menus is possible.» Free definable temporalcontrol of the user entry.» In sum (over all systems)100 menus are possible.Action» An action fixes what willhappen after the selectionby the caller.» The selection of an actionhappens by DTMF (MFV)-control from the caller.» forms of action- following menu- previous menu- restart of announcement- audio file recording- audio file play-back- switching to a telephoneno.- switching to VoiceMail- execute of a followingaction- disconnect a connectionAnnouncements» recording per telephone» upload with PC- WAV-format, must beconverted with KDAmanager(gratis additionaltool).» Listening per telephone» speech files are stored asG.726 format on the CF-Card of the OpenCom1000.FeatureAnnouncement beforerespond» reception announcement» automatically call transfer,e.g. to the operatorFeatureCLIP based Routing *» call forwarding because ofa recognized acceptabletelephone number (CLIP)» aims of forwarding- extensions- hunt groups- ACD-telephone numbers- external telephonenumbers» indication of the A-numberat the target subscriber» costs of calls duringexternal forwarding arecollected at an adjustableinternal telephone numberfor each CLIP.» 50 numbers possible toenlist for CLIP identification.- complete numbers- parts of numbers- parts of numbers withwildcards * and ? .FeatureCLIP based Callback *» OpenCom 1000 initiates acallback to the receivedCLIP because of a validrecognized number.» Call set-up at external /mobile locations, to anytelephone number (externaland internal).» Costs of call incurexclusively in the OpenCom1000 and are bookeddirectly at an adjustablenumber.» 50 numbers possible toenlist for CLIP identification.- complete numbers- parts of numbers- parts of numbers withwildcards * and ? .Limitations» 15 systems» 100 menus» 50 CLIP at CLIP basedrouting» 50 CLIP at CLIP basedcallbackAdministration» over WEB-InterfaceOption models(incl. CLIP based features)» OpenAttendant 5101 system + 1 menumat.no. 4515 150» OpenAttendant 5303 systems + 20 menusmat. no. 4515 151» OpenAttendant 55015 systems + 100 menusmat no. 4515 152edition 10.06subject to technical modifications and deliveryAastra-DeTeWeAastra Deutschland GmbHDeTeWe Systems GmbHZeughofstraße 110997 Berlinwww.aastra-detewe.deinfo@aastra-detewe.deAastra Telecom Schweiz AGZiegelmattstrasse 1CH-4503 SolothurnT +41 32 655 33 33F +41 32 655 33 55www.aastra.chFurther organisations andestablishments in:Austria, Belgium, Cyprus, Denmark,England,Finland, France, Italy,Netherlands, Norway, Portugal, Spain,Sweden.