Civil Grand Jury report - Superior Court of California

City and County of San Francisco2012-2013 Civil Grand JuryBased on its investigation, the Jury makes the following recommendations in threecategories:Departmental Reform1.1 The DBI management should retain a consultant to update the 2007 Business ProcessReengineering Report (BPR) findings and recommendations and present the findingsto BIC and the DBI Director.1.2 The BIC and DBI Director should develop a detailed action plan with firm due datesfor implementing BPR recommendations that the consultant identifies as notcompleted.2.1 The DBI management should update departmental policies and procedures.2.2 The DBI should make all policies and procedures easily accessible online internallyand, where appropriate, externally.3.1 The DBI should assess staff needs for leadership and communication training anddevelop plans to strengthen areas of weakness.3.2 The DBI should assess technical skill deficiencies in the DBI staff and developtraining plans to strengthen these areas.3.3 The DBI should cross-train specific staff members to allow the Department to betterrespond to fluctuating workloads.4.1 The DBI Director should conduct an ethical climate survey and use the results toidentify areas where improved communication of ethical standards and monitoring ofemployee behavior are needed.5.1 The Board of Supervisors should hold a hearing within six months of the release ofthis report by the 2012-13 Jury to see if BIC has taken action on the issues raised.Code Enforcement6.1 The DBI should establish performance standards for resolving code violations withindesignated time frames (for example, closing 75 percent of Notices of Violationwithin six months and 95 percent within 12 months of when they are issued). Theperformance standards should be reviewed and approved by BIC in public session.6.2 The DBI should develop monthly management reports for BIC that monitor theDepartment’s performance against BIC-approved performance standards forresolving building code violations.Building a Better Future at the Department of Building Inspection7