Civil Grand Jury report - Superior Court of California

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City and County of San Francisco2012-2013 Civil Grand JuryFindings Recommendations ResponsesRequired7.1 The DBI should review and expand its criteria for using the Dir., Department ofBuilding Code’s Demolition and Repair Fund to achieve actual Building Inspectionabatement of unsafe building conditions.7. The DBI has been unable toachieve prompt abatement of asignificant number of serious,continuing code violations in multiunithousing and abandoned olderbuildings.7.2 The Abatement Appeals Board should abide by the BuildingCode’s limits on continuances during the NOV process.7.3 The Board of Supervisors should review the administrativeprocedures in the Building Code and consider enacting a processthat provides for stronger penalties at the administrative level.8. DBI’s Building and CodeEnforcement Sections have notconsistently assessed and/orcollected the fees, costs, andpenalties available under theBuilding Code. This has deprivedDBI of resources that could bedevoted to further enforcementactivities.9. Outdated and incompletedocumentation and poorly definedbusiness processes couldcompromise the implementation ofthe Accela software system.8.1 All DBI enforcement units should use the monetary tools in theBuilding Code to encourage abatement and to fund enforcementoperations.9.1 The DBI should ensure that management has clearly defined thebusiness rules and workflow processes for the new Accela system.9.2 The DBI “subject matter experts” assigned to the Accelaimplementation team should be given adequate time to respond toconsultant questions not addressed by department documentationand to fully assist in system acceptance testing prior to going live.Pres., BuildingInspectionCommissionDir., Department ofBuilding InspectionPres., BuildingInspectionCommissionDir., Department ofBuilding InspectionBuilding a Better Future at the Department of Building Inspection32
City and County of San Francisco2012-2013 Civil Grand JuryFindings Recommendations ResponsesRequired10.1 The DBI should conduct a methodical review of all major Pres., Buildingbusiness processes to ensure that they are designed to achieve the Inspectiondepartment objectives and that they include time or due date criteria Commissionthat can be monitored by information systems.10. Well-designed businessprocesses supported with goodinformation systems can improve theeffectiveness of DBI.Dir., Department ofBuilding Inspection11. Use of handheld devicesinterfacing directly with Accelawould free inspectors from fillingout paper forms, eliminate officedata entry of paper forms, andcollect more useful, accurate andtimely data from the inspectionprocess.11.1 The DBI should ensure that all field inspectors and supervisorsare fully trained and supported in both the use of the mobileequipment and the mobile Accela application being implemented aspart of the Permit and Project Tracking System.Pres., BuildingInspectionCommissionDir., Department ofBuilding InspectionBuilding a Better Future at the Department of Building Inspection33
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Civil Grand Jury report - Superior Court of California

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