Civil Grand Jury report - Superior Court of California

City and County of San Francisco2012-2013 Civil Grand JuryResponse MatrixFindings Recommendations ResponsesRequired1.1 The DBI management should retain a consultant to update the Pres., Building2007 BPR findings and recommendations and present the findings to InspectionBIC and the DBI Director.Commission1. The revolving door of DBIleadership has adversely affected theDepartment’s ability to develop andexecute a strategic plan and toimplement the recommendations ofthe 2007 Business ProcessReengineering Report (BPR).1.2 The BIC and DBI Director should develop a detailed actionplan with firm due dates for implementing BPR reportrecommendations that the consultant identifies as not completed.Board ofSupervisors2. DBI’s policies and proceduresmanuals are not current. The lack ofaccessible, up-to-date departmentprocedures inhibits the ability of theorganization to train its employeesand ensure consistent enforcement ofdepartment policies and procedures.3. The DBI does not have a multiyearemployee training plan withannual training objectives.2.1 The DBI management should update departmental policies andprocedures.2.2 The DBI should make all policies and procedures easilyaccessible online internally and, where appropriate, externally.3.1 The DBI should assess staff needs for leadership andcommunication training and develop department plans to strengthenareas of weakness.3.2 The DBI should assess technical skill deficiencies in the DBIstaff and develop training plans to strengthen these areas.3.3. DBI should cross-train specific staff members to allow theDepartment to better respond to fluctuating workloads.Pres., BuildingInspectionCommissionDir., Department ofBuilding InspectionDir., Department ofBuilding InspectionBuilding a Better Future at the Department of Building Inspection30