Download - Xerox Support and Drivers

ConditionSuggested solutionsConditionSuggested solutionsBack ofprintouts aredirty• The transfer roller may be dirty. See page 8.1.• Check for leaking toner. Clean the inside of theprinter.CurlIf the printed paper is curled or paper does notfeed into the printer:• Turn over the stack of paper in the tray. Also tryrotating the paper 180° in the tray.• Try printing to rear cover.Solid color orBlack pagesA• The toner cartridge may not be installedproperly. Remove the cartridge and reinsert.• The toner cartridge may be defective and needreplacing. Install a new toner cartridge.• The printer may require repair. Contact aservice representative.An unknownimagerepetitivelyappears on anext few sheetsor loose toner,light print, orcontaminationoccurs.Your printer is probably being used at an altitudeof 2,500 m (8,200 ft) or above.The high altitude may affect the print quality suchas loose toner or light imaging. You can set thisoption through Printer Settings Utility or Printertab in printer driver's properties. Refer to theSoftware Section for details.Loose tonerCharacterVoidsAHorizontalstripesAaBbCcAaBbCcAaBbCcAaBbCcAaBbCc• Clean the inside of the printer.• Check the paper type and quality. Seepage 5.2.• Install a new toner cartridge. See page 8.3.• If the problem persists, the printer may requirerepair. Contact a service representative.Character voids are white areas within charactersthat should be solid black:• If you are using transparencies, try anothertype of transparency. Because of thecomposition of the transparency, somecharacter voids may be normal.• You may be printing on the wrong surface onthe paper. Remove the paper and turn itaround.• The paper may not meet paper specifications.See page 5.3.If horizontally aligned black streaks or smearsappear:• The toner cartridge may be installedimproperly. Remove the cartridge and reinsert.• The toner cartridge may be defective. Install anew toner cartridge. See page 8.3.• If the problem persists, the printer may requirerepair. Contact a service representative.Condition“File in Use”message appearsduring installation.“Error Writing toLPTx” messageappears.“General ProtectionFault”, “ExceptionOE”, “Spool32”, or“Illegal Operation”messages appear.“Fail To Print,” “Aprinter timeout erroroccurred,”messages appear.Common Windows problemsSuggested solutionsExit all software applications. Remove allsoftware from the StartUp Group, then restartWindows. Reinstall the printer driver.• Ensure that the cables are connectedcorrectly, the printer is on.• If bi-directional communication is not turnedon in the driver, it will also cause thismessage.Close all other applications, reboot Windowsand try printing again.These messages may appear during printing.Just keep waiting until the printer finishesprinting. If the message appears in standbymode or after printing has been completed,check the connection and/or whether an errorhas occurred.NoteRefer to Microsoft Windows 9x/Me/NT 4.0/2000/XP/2003User’s Guide that came with your PC for further information onWindows error messages.9.13