Download - Xerox Support and Drivers

Condition Possible cause Suggested solutions Solving print quality problemsPages print,but areblank.When youare usingWindows 98,theillustrationsprintincorrectlyfrom AdobeIllustrator.The tonercartridge isdefective or out oftoner.The file may haveblank pages.Some parts, suchas the controlleror the board, maybe defective.The setting in thesoftwareapplication iswrong.Redistribute the tonercartridge. See page 8.3.If necessary, replace the tonercartridge. See page 8.3.Check the file to ensure that itdoes not contain blank pages.Contact a servicerepresentative.Select Download as Bit Imagein the Advanced Optionswindow of the graphicproperties. Print the documentagain.Dirt inside of the printer or improper paper loading may reduce printquality. See the table below to troubleshoot problems.ConditionLight or fadedprintAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcSuggested solutionsIf a vertical white streak or faded area appears onthe page:• The toner supply is low. You may be able totemporarily extend the toner cartridge life. Seepage 8.3. If this does not improve print quality,install a new toner cartridge.• The paper may not meet paper specifications(for example, the paper is too moist or toorough). See page 5.3.• If the entire page is light, the print resolutionsetting is too light or toner save mode is on.Adjust the print resolution and toner save modein the printer properties. See the SoftwareSection.• A combination of faded or smeared defectsmay indicate that the printer needs cleaning.See page 8.1.• The surface of LSU may be dirty. Clean theLSU. See page 8.1.Toner spotsAaBbCcAaBbCcAaBbCcAaBbCcAaBbCc• The paper may not meet specifications (forexample, the paper is too moist or too rough).See page 5.3.• The transfer roller or paper path may be dirty.See page 8.1.DropoutsAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcIf generally rounded, faded areas occur randomlyon the page:• A single sheet of paper may be defective. Tryreprinting the job.• The moisture content of the paper is uneven orthe paper has moist spots on its surface. Try adifferent brand of paper. See page 5.3.• The paper lot is bad. The manufacturingprocesses can cause some areas to rejecttoner. Try a different kind or brand of paper.• The toner cartridge may be defective. See“Vertical repetitive defects” on the next page.• If these steps do not correct the problems,contact a service representative.9.11