Download - Xerox Support and Drivers

Condition Possible cause Suggested solutionsCondition Possible cause Suggested solutionsPrint job isextremelyslow.Print job isextremelyslow.(Continued)Half the pageis blank.The job may bevery complex.If using Windows9x/Me, theSpooling Settingmay be setincorrectly.The computermay haveinsufficientrandom-accessmemory (RAM).The page layoutis too complex.The pageorientation settingmay be incorrect.The paper sizeand the papersize settings donot match.Reduce the complexity of thepage(s) or try adjusting theprint quality settings.To adjust the print qualitysettings, reduce the resolution.If you have set the resolution to1200 dpi (Best), change it to600 dpi (Normal). See theSoftware Section.Change the port setting to theUSB or network port to improveprint speed.Your printer prints A4-sizedpaper at 28 ppm and lettersizedpaper at 30 ppm. yourprinter prints A4-sized paper at19 ipm and letter-sized paper at21 ipm in the duplex printingmode.From the Start menu, chooseSettings and Printers. Rightclickthe Xerox Phaser 3428PCL 6 printer icon, chooseProperties, click the Detailstab, and then choose the SpoolSettings button. Select thedesired spool setting.Install more memory in yourprinter. See page 10.1.Simplify the page layout andremove any unnecessarygraphics from the document.Install more memory in yourprinter. See page 10.1.Change the page orientation inyour application. See theSoftware Section.Ensure that the paper size inthe printer driver settingsmatches the paper in the tray.Or, ensure that the paper sizein the printer driver settingsmatches the paper selection inthe software applicationsettings you use.The paperkeepsjamming.The printerprints, butthe text iswrong,garbled, orincomplete.There is too muchpaper in the tray.An incorrect typeof paper is beingused.An incorrectoutput method isbeing used.There may bedebris inside theprinter.The printer cableis loose ordefective.The wrong printerdriver wasselected.The softwareapplication ismalfunctioning.The operatingsystem ismalfunctioning.Remove excess paper from thetray.If printing on special materials,use the multi-purpose tray.Use only paper that meetsprinter specifications.If printing on special materials,use the multi-purpose tray.Special print materials, such asthick paper, should not beprinted using the output tray(face-down). Use the rearcover (face-up) instead.Open the front cover andremove the debris.Disconnect and reconnect theprinter cable. Try a print job thatyou have already printedsuccessfully. If possible, attachthe cable and printer to anothercomputer and try a print jobthat you know works. Finally,try a new printer cable.Check the application’s printerselection menu to ensure thatyour printer is selected.Try printing a job from anotherapplication.If printing from Windows (anyversion), exit to a DOS promptand verify functionality with thefollowing command: At a C:\prompt, type Dir LPT1, andpress Enter. (This assumes youare connected to LPT1.)Exit Windows and reboot thecomputer. Turn the printer offand then back on again.9.10