Download - Xerox Support and Drivers
Download - Xerox Support and Drivers
Download - Xerox Support and Drivers
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Solving general printing problemsFor problems with the operation of your printer, refer to the table forsuggested solutions.Condition Possible cause Suggested solutionsThe printer maybe configuredincorrectly.Check the printer properties toensure that all of the printsettings are correct.Condition Possible cause Suggested solutionsThe printerdoes notprint.The printer is notreceiving power.The printer is notselected as thedefault printer.The printer coveris not closed.Paper is jammed.No paper isloaded.The tonercartridge is notinstalled.The printer maybe in manual feedmode <strong>and</strong> out ofpaper.The connectioncable betweenthe computer <strong>and</strong>the printer is notconnectedproperly.The connectioncable betweenthe computer <strong>and</strong>the printer isdefective.Check the power cordconnections. Check the powerswitch <strong>and</strong> the power source.Select <strong>Xerox</strong> Phaser 3428PCL 6 or <strong>Xerox</strong> Phaser 3428PS (Phaser 3428/DN only)asyour default printer.Close the printer cover.Clear the paper jam. Seepage 9.1.Load paper. See page 5.4.Install the toner cartridge.Check the display message,add paper to the multi-purposetray, <strong>and</strong> press OK on theprinter’s control panel.Disconnect the printer cable<strong>and</strong> reconnect it.If possible, attach the cable toanother computer that isworking properly <strong>and</strong> try to printa document. You can also tryusing a different printer cable.The printerdoes notprint.(Continued)Printerselects printmaterialsfrom thewrong papersource.Paper doesnot feed intothe printer.The printer drivermay beincorrectlyinstalled.The printer ismalfunctioning.The documentsize is so big thatthe hard diskspace of thecomputer is notenough to accessthe print job.The paper sourceselection in theprinter propertiesmay be incorrect.Paper has notbeen loadedcorrectly.There is too muchpaper in the tray.The paper is toothick.Reinstall the printer driver; Seethe Software Section. Tryprinting a test page.Check the display message onthe control panel to determine ifthe printer is indicating asystem error.Get more hard disk space <strong>and</strong>print the document again.For many softwareapplications, the paper sourceselection is found under thePaper tab within the printerproperties. Select the correctpaper source. See theSoftware Section.Remove paper from the tray<strong>and</strong> reload it correctly.Check that the paper sizeguides are set correctly.Remove excess paper from thetray.Use only paper that meetsprinter specifications.The port setting isincorrect.Check the Windows printersetting to make sure that theprint job is sent to the correctport. If the computer has morethan one port, make sure thatthe printer is attached to thecorrect one.9.9