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Solving general printing problemsFor problems with the operation of your printer, refer to the table forsuggested solutions.Condition Possible cause Suggested solutionsThe printer maybe configuredincorrectly.Check the printer properties toensure that all of the printsettings are correct.Condition Possible cause Suggested solutionsThe printerdoes notprint.The printer is notreceiving power.The printer is notselected as thedefault printer.The printer coveris not closed.Paper is jammed.No paper isloaded.The tonercartridge is notinstalled.The printer maybe in manual feedmode and out ofpaper.The connectioncable betweenthe computer andthe printer is notconnectedproperly.The connectioncable betweenthe computer andthe printer isdefective.Check the power cordconnections. Check the powerswitch and the power source.Select Xerox Phaser 3428PCL 6 or Xerox Phaser 3428PS (Phaser 3428/DN only)asyour default printer.Close the printer cover.Clear the paper jam. Seepage 9.1.Load paper. See page 5.4.Install the toner cartridge.Check the display message,add paper to the multi-purposetray, and press OK on theprinter’s control panel.Disconnect the printer cableand reconnect it.If possible, attach the cable toanother computer that isworking properly and try to printa document. You can also tryusing a different printer cable.The printerdoes notprint.(Continued)Printerselects printmaterialsfrom thewrong papersource.Paper doesnot feed intothe printer.The printer drivermay beincorrectlyinstalled.The printer ismalfunctioning.The documentsize is so big thatthe hard diskspace of thecomputer is notenough to accessthe print job.The paper sourceselection in theprinter propertiesmay be incorrect.Paper has notbeen loadedcorrectly.There is too muchpaper in the tray.The paper is toothick.Reinstall the printer driver; Seethe Software Section. Tryprinting a test page.Check the display message onthe control panel to determine ifthe printer is indicating asystem error.Get more hard disk space andprint the document again.For many softwareapplications, the paper sourceselection is found under thePaper tab within the printerproperties. Select the correctpaper source. See theSoftware Section.Remove paper from the trayand reload it correctly.Check that the paper sizeguides are set correctly.Remove excess paper from thetray.Use only paper that meetsprinter specifications.The port setting isincorrect.Check the Windows printersetting to make sure that theprint job is sent to the correctport. If the computer has morethan one port, make sure thatthe printer is attached to thecorrect one.9.9
Condition Possible cause Suggested solutionsCondition Possible cause Suggested solutionsPrint job isextremelyslow.Print job isextremelyslow.(Continued)Half the pageis blank.The job may bevery complex.If using Windows9x/Me, theSpooling Settingmay be setincorrectly.The computermay haveinsufficientrandom-accessmemory (RAM).The page layoutis too complex.The pageorientation settingmay be incorrect.The paper sizeand the papersize settings donot match.Reduce the complexity of thepage(s) or try adjusting theprint quality settings.To adjust the print qualitysettings, reduce the resolution.If you have set the resolution to1200 dpi (Best), change it to600 dpi (Normal). See theSoftware Section.Change the port setting to theUSB or network port to improveprint speed.Your printer prints A4-sizedpaper at 28 ppm and lettersizedpaper at 30 ppm. yourprinter prints A4-sized paper at19 ipm and letter-sized paper at21 ipm in the duplex printingmode.From the Start menu, chooseSettings and Printers. Rightclickthe Xerox Phaser 3428PCL 6 printer icon, chooseProperties, click the Detailstab, and then choose the SpoolSettings button. Select thedesired spool setting.Install more memory in yourprinter. See page 10.1.Simplify the page layout andremove any unnecessarygraphics from the document.Install more memory in yourprinter. See page 10.1.Change the page orientation inyour application. See theSoftware Section.Ensure that the paper size inthe printer driver settingsmatches the paper in the tray.Or, ensure that the paper sizein the printer driver settingsmatches the paper selection inthe software applicationsettings you use.The paperkeepsjamming.The printerprints, butthe text iswrong,garbled, orincomplete.There is too muchpaper in the tray.An incorrect typeof paper is beingused.An incorrectoutput method isbeing used.There may bedebris inside theprinter.The printer cableis loose ordefective.The wrong printerdriver wasselected.The softwareapplication ismalfunctioning.The operatingsystem ismalfunctioning.Remove excess paper from thetray.If printing on special materials,use the multi-purpose tray.Use only paper that meetsprinter specifications.If printing on special materials,use the multi-purpose tray.Special print materials, such asthick paper, should not beprinted using the output tray(face-down). Use the rearcover (face-up) instead.Open the front cover andremove the debris.Disconnect and reconnect theprinter cable. Try a print job thatyou have already printedsuccessfully. If possible, attachthe cable and printer to anothercomputer and try a print jobthat you know works. Finally,try a new printer cable.Check the application’s printerselection menu to ensure thatyour printer is selected.Try printing a job from anotherapplication.If printing from Windows (anyversion), exit to a DOS promptand verify functionality with thefollowing command: At a C:\prompt, type Dir LPT1, andpress Enter. (This assumes youare connected to LPT1.)Exit Windows and reboot thecomputer. Turn the printer offand then back on again.9.10
Page 2 and 3: This manual is provided for informa
Page 4 and 5: 8. MaintenancePrinting information
Page 6 and 7: - The power cord is damaged or fray
Page 8 and 9: Environmental ComplianceUSAEnergy S
Page 10 and 11: 1 IntroductionCongratulations on th
Page 12 and 13: Rear viewControl panel overview1 St
Page 14 and 15: 2 System setupThis chapter provides
Page 16 and 17: Paper menuUse the Paper menu to def
Page 18 and 19: Emulation menuUse the Emulation men
Page 20 and 21: Using toner save modeToner save mod
Page 22 and 23: Printer driver featuresYour printer
Page 24 and 25: Configuring TCP/IPYour printer can
Page 26 and 27: 5 Loading print mediaThis chapter w
Page 28 and 29: Guidelines for selecting and storin
Page 30 and 31: Using the tray 1 or the optional tr
Page 32 and 33: For information about setting the p
Page 34 and 35: 6 Basic printingThis chapter explai
Page 36 and 37: 8 MaintenanceThis chapter provides
Page 38 and 39: Redistributing toner cartridgeWhen
Page 40 and 41: 9 TroubleshootingThis chapter provi
Page 42 and 43: Around the toner cartridgeNoteThe f
Page 44 and 45: 2 Remove the jammed paper from the
Page 46 and 47: Understanding display messagesMessa
Page 50 and 51: Condition Possible cause Suggested
Page 52 and 53: ConditionSuggested solutionsConditi
Page 54 and 55: 10 Installing accessoriesYour print
Page 56 and 57: 11 SpecificationsThis chapter inclu
Page 58 and 59: maintaining 8.2redistributing 8.3re
Page 60 and 61: SOFTWARE SECTIONCONTENTSChapter 1:
Page 62 and 63: Chapter 8: USING YOUR PRINTER WITH
Page 64 and 65: NOTE: If your printer is not alread
Page 66 and 67: 5 The list of printers available on
Page 68 and 69: Reinstalling Printer SoftwareYou ca
Page 70 and 71: 3 Basic PrintingThis chapter explai
Page 72 and 73: Paper TabUse the following options
Page 74 and 75: Extras TabYou can select output opt
Page 76 and 77: 4 Advanced PrintingThis chapter exp
Page 78 and 79: Printing on Both Sides of PaperYou
Page 80 and 81: Dear ABCRegardsWORLD BESTWORLD BEST
Page 82 and 83: 6 Using Windows PostScriptDriver(Ph
Page 84 and 85: 8 Using Your Printer with aMacintos
Page 86 and 87: Printer Features SettingThe Printer
Page 88 and 89: SOFTWARE SECTIONINDEXAadvanced prin

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