Download - Xerox Support and Drivers

Troubleshooting checklistUnderstanding the Status LEDIf the printer is not working properly, consult the following checklist. If theprinter does not pass a step, follow the corresponding troubleshootingsuggestions.ConditionMake sure that theStatus LED on thecontrol panel lightsgreen and Ready isshown on thedisplay.Print a demo pageto verify that theprinter is feedingpaper correctly. Seepage 2.6.Check the demopage to see if itprinted correctly.Print a shortdocument from asoftware applicationto verify that thecomputer andprinter areconnected and arecommunicatingcorrectly.If completing thechecklist does notresolve the printerproblem, check thefollowingtroubleshootingsections.Suggested solutions• If the Status LED is off, check the powercord connection. Check the power switch.Check the power source by plugging thepower cord into another outlet.• If the Status LED lights red, check thedisplay message. See page 9.7.• If a demo page does not print, check thepaper supply in the tray.• If the paper jams in the printer, seepage 9.1.• If an error message appears on thedisplay, see page 9.7.If there is a print quality problem, seepage 9.11.• If the page does not print, check the cableconnection between the printer and thecomputer.• Check the print queue or print spooler tosee if the printer has been paused.• Check the software application to ensurethat you are using the proper printer driverand communication port. If the page isinterrupted during printing, see page 9.9.• “Understanding display messages” onpage 9.7.• “Solving general printing problems” onpage 9.9.• “Common Windows problems” onpage 9.13.• “Common Macintosh problems (Phaser3428/DN only)” on page 9.14.• “Common PostScript problems (Phaser3428/DN only)” on page 9.14.StatusOffOnGreenBlinkingOnOrangeBlinkingDescription• The printer is off-line and cannot print.• The printer is in power save mode. Whendata is received, it switches to on-lineautomatically.The printer is on-line and can receive datafrom the computer.• When the backlight blinks slowly, the printeris receiving data from the computer.• When the backlight blinks quickly, the printeris receiving and printing data.• A paper jam has occurred. To solve theproblem, see page 9.1.• The front cover is open. Close the frontcover.• There is no paper in the tray. Load paper inthe tray.• The toner cartridge installed is not a genuinecartridge, and you selected Stop at theNonGenuine Toner prompt. See page 9.7.• The lifespan of the toner cartridge isreached, and you selected Stop at theToner Exhausted prompt. See page 9.7.• The printer has stopped printing due to amajor error.• A minor error is occurring and the printer iswaiting for the error to be cleared. When theproblem is cleared, the printer resumesprinting.• The toner cartridge is totally exhausted.Remove the old toner cartridge and install anew one. See page 8.3.• The toner cartridge installed is not a genuinecartridge, and you selected Continue at theNonGenuine Toner prompt. See page 9.7.• The lifespan of the toner cartridge isreached, and you selected Continue at theToner Exhausted prompt. See page 9.7.• The toner cartridge is low. Order a new tonercartridge. You can temporarily improve printquality by redistributing the toner. Seepage 8.3.9.6