Download - Xerox Support and Drivers

9 TroubleshootingThis chapter provides helpful information for what to do if you encounteran error while using your printer.This chapter includes:• Clearing paper jams• Troubleshooting checklist• Understanding the Status LED• Understanding display messages• Toner cartridge-related messages• Solving general printing problems• Solving print quality problems• Common Windows problems• Common Macintosh problems (Phaser 3428/DN only)• Common PostScript problems (Phaser 3428/DN only)Clearing paper jamsNoteWhen removing paper that is jammed in the printer, if possible alwayspull the paper in the direction that it normally moves so as not todamage internal components. Always pull firmly and evenly; do notjerk the paper. If the paper tears, ensure that all fragments of paperare removed; otherwise a jam will occur again.When a paper jam occurs, the Status LED lights red. Open and close thefront cover. The jammed paper automatically exit the printer.If the paper does not exit, check the display on the control panel. Themessage indicating the corresponding location of the paper jamappears. Refer to the table below to locate the paper jam and to clear it:Message Location of Jam Go ToPaper Jam 0Open/Close DoorIn the paper feed area(tray 1, optional tray 2, multipurposetray)belowPaper Jam 1Open/Close DoorPaper Jam 2Check InsideDuplex Jam 0Check InsideDuplex Jam 1Open/Close DoorAround the toner cartridge page 9.3In the paper exit area page 9.3In the duplex area page 9.4In the duplex area page 9.5In the paper feed areaIn the tray 11 Pull the tray 1 open.9.1