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CAI’s IT Metrics & Productivity InstituteThe SoftwareBest Practices2012 Webinar ScheduleYour Journey toWorld Class ITVISIT WWW.ITMPI.ORG/WEBINARS TO RECEIVE MORE DETAILS OR TO REGISTERJOIN OUR GROWING NETWORK OF IT PROFESSIONALS AT WWW.ITMPI.ORG/LINKEDINOR FOLLOW US ON TWITTER AT WWW.TWITTER.COM/ITMPI

CAI’s IT Metrics & Productivity InstituteExploring the Outer Reaches ofIT ExcellenceTony Salvaggio,President of CAI andFounder of CAI’s IT Metrics &Productivity InstituteDear IT Professional,I would like to welcome you tothe 2012 Software Best PracticesWebinar program.The Software Best PracticesWebinars are a series of weeklywebinars, hosted by CAI’s ITMetrics and Productivity Institute,that will show CIOs and seniorIT practitioners how to leveragesoftware and IT best practices to compete in the globalmarketplace.I am delighted to announce that CAI’s IT Metrics andProductivity Institute will be coordinating over 100 of theseeducational, best practices webinars in 2012. All live webinarsare FREE and have been accredited by the PMI with one PDUcredit each. Best of all, you are now able to view archivedwebinars that you might have missed or that you would like tostudy more closely. These archived webinars are complete audiovisualrecordings and are now available online. To browse ourarchive of recordings, please visit our online library atwww.itmpi.org/library.The 2012 Software Best Practices Webinars will includelectures by leading industry experts from around the world.Specific topics covered in 2012 include: global IT management,enterprise architecture, cloud computing, public sector IT, riskmanagement, benchmarking, IT governance, legacy systemsmodernization, software measurement, software projectestimation, software testing and quality assurance, projectmanagement and the PMO, agile methodologies, applicationsupport and much more!For detailed information on each webinar, including registrationinformation, please take some time to read through our brochureor visit us online at www.itmpi.org/webinars.I sincerely hope you will get value out of this exciting newprogram. Good luck and best wishes for your continued success!2VISIT WWW.ITMPI.ORG/WEBINARS TO RECEIVE MORE DETAILS OR TO REGISTERJOIN OUR GROWING NETWORK OF IT PROFESSIONALS AT WWW.ITMPI.ORG/LINKEDINOR FOLLOW US ON TWITTER AT WWW.TWITTER.COM/ITMPI

CAI’ CAI’s IT IT Metrics & Productivity InstituteJANUARY 2012S M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 1415 16 17 18 19 20 2122 23 24 25 26 27 2829 30 31FEBRUARY 2012S M T W T F S1 2 3 45 6 7 8 9 10 1112 13 14 15 16 17 1819 20 21 22 23 24 2526 27 28 29MARCH 2012S M T W T F S1 2 34 5 6 7 8 9 1011 12 13 14 15 16 1718 19 20 21 22 23 2425 26 27 28 29 30 31APRIL 2012S M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 1415 16 17 18 19 20 2122 23 24 25 26 27 2829 30MAY 2012S M T W T F S1 2 3 4 56 7 8 9 10 11 1213 14 15 16 17 18 1920 21 22 23 24 25 2627 28 29 30 31JUNE 2012S M T W T F S1 23 4 5 6 7 8 910 11 12 13 14 15 1617 18 19 20 21 22 2324 25 26 27 28 29 30FEB 2012Wed, February, 01, 201211:00 AM - 12:30 PMCHARLES SYMONSMaking Senseof SoftwareIndustryPerformanceThis webinar educatessoftware customerson the leversthat are available toobtain better performancefrom theirsuppliers.Thu, February, 02, 201211:00 AM - 12:30 PMNEIL POTTERDoing Scrum -The Pitfalls, andHow it Relates toCritical SoftwareIn this webinar, wewill explain howScrum can be used inany organization, andadditions that canmake it more robustfor critical systems.Tue, February, 07, 201211:00 AM - 12:30 PMCHRISARMSTRONGAgile EnterpriseArchitectureIn this webinar,you will learn howtraditional enterprisearchitecture (EA)practices can beaugmented with agileproject managementand development bestpractices.Wed, February, 08, 201211:00 AM - 12:30 PMALAN SHARKThe SevenTrends that willTransform LocalGovernmentThroughTechnologyThis webinar exploresthe new technologytrends that will transformthe future oflocal government.Thu, February, 09, 201211:00 AM - 12:30 PMCARL PRITCHARDThe First FiveTraits of RiskManagementExcellenceIn this webinar, weexamine the fi rst fi vecritical traits possessedby those whoare truly organizationallyready and effectiveas risk managers.Tue, February, 14, 201211:00 AM - 12:30 PMBETH LAYMANImprovingPerformancein IT ServiceDeliveryThis webinar exploreshow the new CMMI forServices model canbe applied beyond ITand to the broaderbusiness.Wed, February, 15, 201211:00 AM - 12:30 PMNICK SPANOSWhy OutsourceApplicationSupport?This webinar discussesbenefi ts fromapplication supportoutsourcing and outlinesa framework forgetting started.Thu, February, 16, 201211:00 AM - 12:30 PMJACK FERRAROThreeLeadershipCompetenciesEvery ProjectManager NeedsIn this webinar, youwill learn about thethree leadership competenciesthat projectmanagers need tomanage complexprojects.Tue, February, 21, 201211:00 AM - 12:30 PMCHARLESBABCOCKMonitoring theCloudIn this webinar, we willexamine several differentforms of monitoringthat are currentlyavailable to help youindependently checkhow well your cloudservice is performing.Wed, February, 22, 201211:00 AM - 12:30 PMDAVE SMITHBuilding an ITCommand andControl CenterIn this webinar, we willexplore a new methodfor automating thefl ow of IT informationso that data can bemade available acrossthe enterprise.Thu, February, 23, 201211:00 AM - 12:30 PMLEON KAPPELMAN21st Century ITTrendsIn this webinar, youwill learn about anapproaching paradigmshift that will radicallychange the future ofIT.Tue, February, 28, 201211:00 AM - 12:30 PMBARBARA VONHALLEThe DecisionModel in 2012This webinar examinesDecisionModel projects acrossindustries, analyzesproductivity numbersand looks at businessperformance impact.Wed, February, 29, 201211:00 AM - 12:30 PMGAD SELIGImplementinga Winning ITGovernanceStrategy andAction ProgramIn this webinar, youwill learn how to plan,deploy and sustain asuccessful IT governanceenvironment.VISIT WWW.ITMPI.ORG/WEBINARS TO RECEIVE MORE DETAILS OR TO REGISTERJOIN OUR GROWING NETWORK OF IT PROFESSIONALS AT WWW.ITMPI.ORG/LINKEDINOR FOLLOW US ON TWITTER AT WWW.TWITTER.COM/ITMPI3

CAI’s IT Metrics & Productivity InstituteJANUARY 2012S M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 1415 16 17 18 19 20 2122 23 24 25 26 27 2829 30 31FEBRUARY 2012S M T W T F S1 2 3 45 6 7 8 9 10 1112 13 14 15 16 17 1819 20 21 22 23 24 2526 27 28 29MARCH 2012S M T W T F S1 2 34 5 6 7 8 9 1011 12 13 14 15 16 1718 19 20 21 22 23 2425 26 27 28 29 30 31APRIL 2012S M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 1415 16 17 18 19 20 2122 23 24 25 26 27 2829 30MAY 2012S M T W T F S1 2 3 4 56 7 8 9 10 11 1213 14 15 16 17 18 1920 21 22 23 24 25 2627 28 29 30 31JUNE 2012S M T W T F S1 23 4 5 6 7 8 910 11 12 13 14 15 1617 18 19 20 21 22 2324 25 26 27 28 29 30MAR 2012Thu, March, 01, 201211:00 AM - 12:30 PMROBIN GOLDSMITHBAseBOK—Business Analysisshould employ(this) Body ofKnowledgeIn this webinar, RobinGoldsmith introducesa new approach tobusiness analysis thatoffers greater value.Tue, March, 06, 201211:00 AM - 12:30 PMJUTTA ECKSTEINOvercomingCulturalDifferences byFocusing onSimilaritiesThis webinar exploresproven techniquesfor creating a commonculture on globalprojects.Thu, March, 08, 201211:00 AM - 12:30 PMJORGE BORIAThree Myths thatKill ProjectsIn this webinar, youwill learn about thethree myths that killprojects and how toavoid them.Tue, March, 13, 201211:00 AM - 12:30 PMTANDY GOLDEthics inIT OffshoreOutsourcingIn this webinar, we willexplore the ethics ofoutsouricng within thecontext of current andhistorical researchand events.Wed, March, 14, 201211:00 AM - 12:30 PMDAVE BRODERICKHow toEffectively Lead aGlobal TeamIn this webinar, youwill learn proventechniques for leadingIT teams that are distributedacross manycountries.Tue, March, 20, 201211:00 AM - 12:30 PMELLENGOTTESDIENERAgile BusinessAnalysisIn this webinar, themyths of agile analysiswill be debunked andyou will learn whatagile analysis reallyconsists of.Wed, March, 21, 201211:00 AM - 12:30 PMTHOMAS ERLThe Four Pillarsof Service-OrientationIn this webinar, wediscuss the four pillarsthat need to be inplace to successfullyintroduce service-orientationprinciples.Thu, March, 22, 201212:00 PM - 1:30 PMRILEY RICEThe HighProbabilityof ExtremelyLow-ProbabilityEventsThis webinar explainsthe managementsignifi cance of lowprobability eventsand presents themathematical realitiesbehind them.Tue, March, 27, 201211:00 AM - 12:30 PMMARK PERRYThe Top 10 Risksthat ThreatenProject PortfolioManagementSuccessThis webinar discussesthe top 10 risksthat threaten implementationand adoptionof project portfoliomanagement.Wed, March, 28, 201211:00 AM - 12:30 PMPETER DEYOEManagingRisk in AgileDevelopmentProjectsIn this webinar,we will present arisk managementframework that accomodatesthe uniquecharacteristics of agiledevelopment projects.Thu, March, 29, 201211:00 AM - 12:30 PMCHRISTOF EBERTLeanDevelopmentThis webinar introduceslean principles andprovides step-by-stepguidelines to makingthe transition as wellas a case study.APR 2012Tue, April, 03, 201211:00 AM - 12:30 PMJANET RUSSACTaking the Creepout of ScopeCreep: ManagingProject ScopeThis webinar will assistparticipants in learninghow better to determinethe scope of aproject and to identifyand manage changesto the scope.Wed, April, 04, 201211:00 AM - 12:30 PMSCOTT FABELEarning IIBA’sCertifiedBusiness AnalysisProfessional(CBAP)CertificationThis webinar exploresthe process ofbecoming a Certifi edBusiness Analyst andintroduces you to theBusiness AnalysisBody of Knowledge.4VISIT WWW.ITMPI.ORG/WEBINARS TO RECEIVE MORE DETAILS OR TO REGISTERJOIN OUR GROWING NETWORK OF IT PROFESSIONALS AT WWW.ITMPI.ORG/LINKEDINOR FOLLOW US ON TWITTER AT WWW.TWITTER.COM/ITMPI

CAI’s IT Metrics & Productivity InstituteJULY 2012S M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 1415 16 17 18 19 20 2122 23 24 25 26 27 2829 30 31AUGUST 2012S M T W T F S1 2 3 45 6 7 8 9 10 1112 13 14 15 16 17 1819 20 21 22 23 24 2526 27 28 29 30 31SEPTEMBER 2012S M T W T F S12 3 4 5 6 7 89 10 11 12 13 14 1516 17 18 19 20 21 2223 24 25 26 27 28 2930OCTOBER 2012S M T W T F S1 2 3 4 5 67 8 9 10 11 12 1314 15 16 17 18 19 2021 22 23 24 25 26 2728 29 30 31NOVEMBER 2012S M T W T F S1 2 34 5 6 7 8 9 1011 12 13 14 15 16 1718 19 20 21 22 23 2425 26 27 28 29 30DECEMBER 2012S M T W T F S12 3 4 5 6 7 89 10 11 12 13 14 1516 17 18 19 20 21 2223 24 25 26 27 28 2930 31Thu, April, 05, 201211:00 AM - 12:30 PMALAN SHALLOWAYThe FourReasons 68% ofDevelopmentProjects Will NotSucceed ThisYearIn this webinar you willlearn the four reasonsthat software developmentprojects do notsucceed and the agilemethods that can addressthe problem.Tue, April, 10, 201211:00 AM - 12:30 PMBRIAN CAMERONValueMeasurementfor EnterpriseArchitecture(EA)This webinar will presentrecent researchon the current stateof EA value measurementand discussbest practices forcommunicating EAvalue.Wed, April, 11, 201211:00 AM - 12:30 PMGARY COKINSImplementingEnterprisePerformanceManagementMethodologies– Pitfalls andSpeed-BumpsThis webinar presentsan overview of EnterprisePerformanceManagement (EPM)methodologies andhow they can easily beintegrated.Thu, April, 12, 20124:00 PM - 5:30 PMPETER HILL“Are We ThereYet?” A Lookat SoftwareDevelopmentPerformanceover 20 YearsThis webinar examinesand interprets thedata that currentlyexists on softwaredevelopment performanceover the pasttwenty years.Thu, April, 19, 201211:00 AM - 12:30 PMKERRY WILLSSummitting Mt.Kilimanjaro:A ProjectManagementCase StudyIn this webinar, KerryWills will compare hisrecent ascent of Mt.Kilimanjaro to the adventureof managing atypical project.Tue, April, 24, 201211:00 AM - 12:30 PMMARY GORMANDo the RightThings: PracticalGuidance forAdapting YourRequirementsPracticesIn this webinar, youwill learn how toadapt requirementspractices to fi t varioussituations so you cando the right things foryour project.Wed, April, 25, 201211:00 AM - 12:30 PMLOUIS POULINThe NextSoftware ProcessImprovementFrontier: PeopleIn this webinar youwill gain insight intohow people issues arerelated to successfulIT projects.Thu, April, 26, 201211:00 AM - 12:30 PMPAT O’TOOLEEat Your OwnDog Food– Applyingthe CMMI toYour ProcessImprovementProjectThis webinar explainswhy improvement programsshould be usingthe CMMI to improvetheir own internalpractices and outlinesa path forward.MAY 2012Wed, May, 02, 201211:00 AM - 12:30 PMCLAY NICKELSDefiningMeaningfulService LevelAgreements(SLAs) forApplicationSupportIn this webinar, wewill review how ITIL’sservice level managementpractices can beused to develop SLAsthat are meaningful toapplication support.Thu, May, 03, 201211:00 AM - 12:30 PMELLI BENNATANCatastropheDisentanglement:GettingProjects Back onTrackThis webinar presentsa ten-step process todisentangle a softwareproject catastropheand get it back ontrack.VISIT WWW.ITMPI.ORG/WEBINARS TO RECEIVE MORE DETAILS OR TO REGISTERJOIN OUR GROWING NETWORK OF IT PROFESSIONALS AT WWW.ITMPI.ORG/LINKEDINOR FOLLOW US ON TWITTER AT WWW.TWITTER.COM/ITMPI5

CAI’s IT Metrics & Productivity InstituteJANUARY 2012S M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 1415 16 17 18 19 20 2122 23 24 25 26 27 2829 30 31FEBRUARY 2012S M T W T F S1 2 3 45 6 7 8 9 10 1112 13 14 15 16 17 1819 20 21 22 23 24 2526 27 28 29MARCH 2012S M T W T F S1 2 34 5 6 7 8 9 1011 12 13 14 15 16 1718 19 20 21 22 23 2425 26 27 28 29 30 31APRIL 2012S M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 1415 16 17 18 19 20 2122 23 24 25 26 27 2829 30MAY 2012S M T W T F S1 2 3 4 56 7 8 9 10 11 1213 14 15 16 17 18 1920 21 22 23 24 25 2627 28 29 30 31JUNE 2012S M T W T F S1 23 4 5 6 7 8 910 11 12 13 14 15 1617 18 19 20 21 22 2324 25 26 27 28 29 30Tue, May, 08, 201211:00 AM - 12:30 PMDON MARTINWinning andKeeping the Seatat the TableThis webinar with DonMartin, former CIO ofArmstrong Industries,will provide tips aimedat helping CIOs gain aseat at the executiveleadership table.Wed, May, 09, 201211:00 AM - 12:30 PMFIONA CHARLESThat’s anElephantOver There(and OtherUncomfortableProject Truths)In this webinar, youwill learn practicalstrategies for deliveringimportant, yetunwelcome, messagessuccessfully.Thu, May, 10, 201211:00 AM - 12:30 PMRANDY ENGLUNDCreating anEnvironmentfor SuccessfulProjectsplays in supporting orthwarting your projectsand will show youhow to make positivechanges.Tue, May, 15, 201211:00 AM - 12:30 PMTED THEODOROPOLOUSManaging theTechnical DebtLifecycleIn this webinar, youwill learn what technicaldebt is and howit can be measured,remediated, and governed.Wed, May, 16, 201211:00 AM - 12:30 PMMIKAEL LINDVALLAutomaticGeneration ofTest CasesIn this webinar, weintroduce a newstate-of-the-art testingmethod that canimmediately be usedto make testing morefun, effi cient and effective.Thu, May, 17, 201211:00 AM - 12:30 PMGRANT RULEEnterpriseAgility: TargetingEnd-to-EndValue for MoneyThis webinar discusseshow marketleaders can develop asystemic agile capabilitythroughout the endto-endvalue stream.Tue, May, 22, 201211:00 AM - 12:30 PMSHAWN HAYASHIConversationsfor Creating StarPerformersThis webinar will revealthe conversationsyou can have that willbring star performancealive, in individualsand in teams.Wed, May, 23, 201211:00 AM - 12:30 PMNAT BOUGHTONBusiness PipelineManagement:LeveragingCapabilityModeling toDrive StrategicAgilityIn this webinar, youwill learn about thepower of capabilitymodeling and how itcan drive positive resultson both sides ofthe balance sheet.Thu, May, 24, 201212:00 PM - 1:30 PMDAN GALORATHEstimation,Planning &Control CanMake theDifferenceBetween ProjectSuccess andFailureThis webinar discussesthe ROI of estimationbest practices andprovides examples ofestimation, planningand control done right.Wed, May, 30, 201211:00 AM - 12:30 PMNAOMI KARTENDevelopingCareerEnhancingPresentationSkillsIn this webinar, weexamine the basicelements of goodpresentations as wellas strategies for overcomingpresentationanxiety.Thu, May, 31, 201211:00 AM - 12:30 PMDON ESTESWhy LegacyModernizationProjects Fail,and How toEnsure SuccessThis webinar exploresthe root causes oflegacy modernizationfailures, and how toovercome them withtechnology and methodology.In this webinar, weexplore the role yourproject environment6VISIT WWW.ITMPI.ORG/WEBINARS TO RECEIVE MORE DETAILS OR TO REGISTERJOIN OUR GROWING NETWORK OF IT PROFESSIONALS AT WWW.ITMPI.ORG/LINKEDINOR FOLLOW US ON TWITTER AT WWW.TWITTER.COM/ITMPI

CAI’s IT Metrics & Productivity InstituteJULY 2012S M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 1415 16 17 18 19 20 2122 23 24 25 26 27 2829 30 31AUGUST 2012S M T W T F S1 2 3 45 6 7 8 9 10 1112 13 14 15 16 17 1819 20 21 22 23 24 2526 27 28 29 30 31SEPTEMBER 2012S M T W T F S12 3 4 5 6 7 89 10 11 12 13 14 1516 17 18 19 20 21 2223 24 25 26 27 28 2930OCTOBER 2012S M T W T F S1 2 3 4 5 67 8 9 10 11 12 1314 15 16 17 18 19 2021 22 23 24 25 26 2728 29 30 31NOVEMBER 2012S M T W T F S1 2 34 5 6 7 8 9 1011 12 13 14 15 16 1718 19 20 21 22 23 2425 26 27 28 29 30DECEMBER 2012S M T W T F S12 3 4 5 6 7 89 10 11 12 13 14 1516 17 18 19 20 21 2223 24 25 26 27 28 2930 31JUN 2012Wed, June, 06, 201211:00 AM - 12:30 PMVIC BASILIMeasuringProcess Risk forEarly Insightsinto SoftwareSafetyIn this webinar, we willexamine how processrisk can be measuredto glean early insightsinto software safetyrisks.Thu, June, 07, 201211:00 AM - 12:30 PMALFRED ALLIKHow to Roll Outthe CMMI andReach Level 5This webinar providesa case study in howthe CMMI was rolledout within a verycomplex developmentenvironment and howlevel 5 was reached.Wed, June, 13, 201211:00 AM - 12:30 PMSCOTT STRIBRNYRightRequirements,Right Now:Strategies ForSuccessfulSoftware ProjectsThis webinar providesan overview of a requirementsdefi nitionprocess that allowsyou to build a completelyunambiguousspecifi cation.Thu, June, 14, 201211:00 AM - 12:30 PMMICHAEL BRAGENNailing Jelloto the Wall:Managing theBusiness Sideof DevelopmentContracts thatuse Agile/ScrumIn this webinar, youwill learn how to getthe benefi ts of Agile/Scrum without sacrifi c-ing a useful fl ow ofinformation for management.Wed, June, 20, 201211:00 AM - 12:30 PMDAVE SMITHBuilding an ITCommand andControl CenterIn this webinar, we willexplore a new methodfor automating thefl ow of IT informationso that data can bemade available acrossthe enterprise.Thu, June, 21, 201211:00 AM - 12:30 PMPAUL GLENBuilding aPowerful ProjectLeadership TeamThis webinar willexplore why technicaland business groupshave such tense relationshipsand what, asa project manager, youcan do about it.Tue, June, 26, 201211:00 AM - 12:30 PMMICHAEL WESTReturn onProcess (ROP):Getting RealPerformanceResults fromProcessImprovementIn this webinar, youwill learn how tomeasure return onprocess (ROP) so thatprocess improvementefforts remain viablebusiness pursuits.Wed, June, 27, 201211:00 AM - 12:30 PMNAT BOUGHTONHuman CapitalArchitecture:Why TalentConsistentlyUnderwhelms UsIn this webinar, youwill learn how toattract, retain andmotivate all of youremployees by leveraginga human capitalarchitecture framework.Thu, June, 28, 201211:00 AM - 12:30 PMJOE SCHOFIELDThe ROI ofDefect Reduction(Pay Now ANDPay Later)This webinar examinesthe cost of defects onthe product developmentlifecycle andexplains how defectreduction is your bestinvestment.SEP 2012Wed, September, 05, 201211:00 AM - 12:30 PMDON MARTINThe CIO andTheir Role withthe CustomerThis webinar with DonMartin, former CIO ofArmstrong Industries,covers the why, what,and how of the CIO’sdirect role with theircustomers and offersinsights on how CIOscan drive value.VISIT WWW.ITMPI.ORG/WEBINARS TO RECEIVE MORE DETAILS OR TO REGISTERJOIN OUR GROWING NETWORK OF IT PROFESSIONALS AT WWW.ITMPI.ORG/LINKEDINOR FOLLOW US ON TWITTER AT WWW.TWITTER.COM/ITMPI7

CAI’s IT Metrics & Productivity InstituteJANUARY 2012S M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 1415 16 17 18 19 20 2122 23 24 25 26 27 2829 30 31FEBRUARY 2012S M T W T F S1 2 3 45 6 7 8 9 10 1112 13 14 15 16 17 1819 20 21 22 23 24 2526 27 28 29MARCH 2012S M T W T F S1 2 34 5 6 7 8 9 1011 12 13 14 15 16 1718 19 20 21 22 23 2425 26 27 28 29 30 31APRIL 2012S M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 1415 16 17 18 19 20 2122 23 24 25 26 27 2829 30MAY 2012S M T W T F S1 2 3 4 56 7 8 9 10 11 1213 14 15 16 17 18 1920 21 22 23 24 25 2627 28 29 30 31JUNE 2012S M T W T F S1 23 4 5 6 7 8 910 11 12 13 14 15 1617 18 19 20 21 22 2324 25 26 27 28 29 30Thu, September, 06, 201211:00 AM - 12:30 PMGARY GACKSoftware Metrics:the State of theArtIn this webinar, we willcompare and contrastthe advantages andlimitations of a broadrange of softwaremetrics.Fri, September, 07, 201211:00 AM - 12:30 PMBILL BENTLEYAxiomaticDesign Appliedto IT ProcessDevelopmentIn this webinar youwill learn how a highlystructured frameworkof requirements modelingcan be appliedto the design of ITprocesses to createnearly perfect systems.Tue, September, 11, 201211:00 AM - 12:30 PMDICK FAIRLEYSeven IntegratedMechanisms forMeasuring andControlling ITProjectsThis webinar presentsseven mechanismsthat can provide accurateproject statusinformation and earlywarnings for developingproject problems.Wed, September, 12, 201211:00 AM - 12:30 PMDAVE SMITHBuilding an ITCommand andControl CenterIn this webinar, we willexplore a new methodfor automating the fl owof IT information sothat data can be madeavailable across theenterprise.Thu, September, 13,201211:00 AM - 12:30 PMBOB GALENThe EssentialProduct Owner:Partnering withthe TeamIn this webinar, we willunderstand how productowners delivertruly balanced valuefor their businessstakeholders.Wed, September, 19, 20111:00 AM - 12:30 PMSCOTT FABELUsing DecisionTables andDecision Treesfor QuantitativeRisk AnalysisIn this webinar, youwill learn how to createDecision Tablesand Trees to assessthe true impact ofrisks on your projects.Thu, September, 20,201211:00 AM - 12:30 PMPAYSON HALLBetter ProblemSolving in OneHourIn this webinar, youwill learn how you canregain the skills necessaryto become abetter problem solver.Wed, September, 26, 201211:00 AM - 12:30 PMNAT BOUGHTONDo The RightThings/DoThings RightIn this webinar, wewill explore a provenIT Management approachthat integratesbusiness prioritizationwith IT delivery andexecution.Thu, September, 27, 201211:00 AM - 12:30 PMMICHAEL EVANOOScrum for AllSeasonsIn this webinar, we’llexplore how Scrumand Agile can be usedfor any type of projectto obtain rapid resultsand excellent visibility.OCT 2012Tue, October, 02, 201211:00 AM - 12:30 PMDON SHAFERA Case Studyin SoftwareMalpracticeIn this webinar, wewill examine whatwent wrong in a $238million software fraudcase and will outlinelessons learned.Wed, October, 03, 201211:00 AM - 12:30 PMPETER DEYOEManagingRisk in AgileDevelopmentProjectsIn this webinar, we willpresent a risk managementframeworkthat accomodates theunique characteristicsof agile developmentprojects.Thu, October, 04, 201211:00 AM - 12:30 PMSTEPHEN COHENAssessing theViability ofProjects BeforeYou CommitIn this webinar, wediscuss the projectindicators that canbe used to determinea projects viabilitybefore you commit.Tue, October, 09, 201211:00 AM - 12:30 PMGAD SELIGBest Practicesfor Governance,Execution, andBusiness/ITAlignment: Why,What and How?In this webinar you willlearn how to implementprojects on time8VISIT WWW.ITMPI.ORG/WEBINARS TO RECEIVE MORE DETAILS OR TO REGISTERJOIN OUR GROWING NETWORK OF IT PROFESSIONALS AT WWW.ITMPI.ORG/LINKEDINOR FOLLOW US ON TWITTER AT WWW.TWITTER.COM/ITMPI

CAI’s IT Metrics & Productivity InstituteJULY 2012S M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 1415 16 17 18 19 20 2122 23 24 25 26 27 2829 30 31AUGUST 2012S M T W T F S1 2 3 45 6 7 8 9 10 1112 13 14 15 16 17 1819 20 21 22 23 24 2526 27 28 29 30 31SEPTEMBER 2012S M T W T F S12 3 4 5 6 7 89 10 11 12 13 14 1516 17 18 19 20 21 2223 24 25 26 27 28 2930OCTOBER 2012S M T W T F S1 2 3 4 5 67 8 9 10 11 12 1314 15 16 17 18 19 2021 22 23 24 25 26 2728 29 30 31NOVEMBER 2012S M T W T F S1 2 34 5 6 7 8 9 1011 12 13 14 15 16 1718 19 20 21 22 23 2425 26 27 28 29 30DECEMBER 2012S M T W T F S12 3 4 5 6 7 89 10 11 12 13 14 1516 17 18 19 20 21 2223 24 25 26 27 28 2930 31and on budget, howto utilize IT serviceseffectively, and how tokeep IT aligned withthe business.Wed, October, 10, 201211:00 AM - 12:30 PMDAVE BRODERICKHow toEffectively Lead aGlobal TeamIn this webinar, youwill learn proventechniques for leadingIT teams that are distributedacross manycountries.Tue, October, 16, 201211:00 AM - 12:30 PMTHOMAS ERLSOA, Service-Orientationand CloudComputing:The ConnectionPointsIn this webinar, wemap the links betweenService-Oriented andCloud ComputingGoals, SOA and CloudCharacteristics, SOATypes and Cloud DeploymentModels.Wed, October, 17, 201211:00 AM - 12:30 PMNAT BOUGHTONBusiness PipelineManagement:LeveragingCapabilityModeling toDrive StrategicAgilityIn this webinar, youwill learn about thepower of capabilitymodeling and how itcan drive positive resultson both sides ofthe balance sheet.Tue, October, 23, 201211:00 AM - 12:30 PMDON ESTESWhy LegacyModernizationProjects Fail, andHow to EnsureSuccessThis webinar exploresthe root causes oflegacy modernizationfailures, and how toovercome them withtechnology and methodology.Wed, October, 24, 201211:00 AM - 12:30 PMDAVE SMITHBuilding an ITCommand andControl CenterIn this webinar, we willexplore a new methodfor automating thefl ow of IT informationso that data can bemade available acrossthe enterprise.Tue, October, 30, 20124:00 PM - 5:30 PMPAM MORRISA Guide toEffectiveBenchmarkingof ApplicationsDevelopmentIn this webinar you willlearn what needs tobe established for abenchmarking activityto ensure that theresults are valid and fi tfor purpose.Wed, October, 31, 201211:00 AM - 12:30 PMNICK SPANOSHow to IdentifyObsoleteApplicationsand Plan forApplicationRetirementThis webinar will helpyou identify candidateapplications thatshould be retired whileproviding a frameworkfor managing thatretirement.NOV 2012Thu, November, 01, 201211:00 AM - 12:30 PMRANDY ENGLUNDThe CompleteProject ManagerIn this webinar, youwill learn how to developa complete andcorrect set of projectmanagement skillsfor excelling in today’senvironment.Tue, November, 06, 201211:00 AM - 12:30 PMARLENEMINKIEWICZClarifying TheCloudThis webinar discussesthe benefi tsof cloud computingas well as barriers toadoption. Examples ofsuccessful implementationsare presented.Wed, November, 07, 201211:00 AM - 12:30 PMNAT BOUGHTONHuman CapitalArchitecture:Why TalentConsistentlyUnderwhelm UsIn this webinar, youwill learn how toattract, retain andmotivate all of youremployees by leveraginga human capitalarchitecture framework.Thu, November, 08, 201211:00 AM - 12:30 PMDON SHAFERTakingResponsibility forTechnologyThis webinar presentslessons learned fromreal world hardwareand software technologydisasters.VISIT WWW.ITMPI.ORG/WEBINARS TO RECEIVE MORE DETAILS OR TO REGISTERJOIN OUR GROWING NETWORK OF IT PROFESSIONALS AT WWW.ITMPI.ORG/LINKEDINOR FOLLOW US ON TWITTER AT WWW.TWITTER.COM/ITMPI9

CAI’s IT Metrics & Productivity InstituteJULY 2012S M T W T F S1 2 3 4 5 6 7AUGUST 2012S M T W T F S1 2 3 4SEPTEMBER 2012S M T W T F S1OCTOBER 2012S M T W T F S1 2 3 4 5 6NOVEMBER 2012S M T W T F S1 2 3DECEMBER 2012S M T W T F S18 9 10 11 12 13 145 6 7 8 9 10 112 3 4 5 6 7 87 8 9 10 11 12 134 5 6 7 8 9 102 3 4 5 6 7 815 16 17 18 19 20 2112 13 14 15 16 17 189 10 11 12 13 14 1514 15 16 17 18 19 2011 12 13 14 15 16 179 10 11 12 13 14 1522 23 24 25 26 27 2819 20 21 22 23 24 2516 17 18 19 20 21 2221 22 23 24 25 26 2718 19 20 21 22 23 2416 17 18 19 20 21 2229 30 3126 27 28 29 30 3123 24 25 26 27 28 2928 29 30 3125 26 27 28 29 3023 24 25 26 27 28 293030 31Tue, November, 27, 201211:00 AM - 12:30 PMNEIL POTTERSimplifyingIT ProcessImplementationThis webinar examinesthe use of checklistsused in surgical careas a way to conciselydocument bestpractices and to fi ndmistakes in an IT organization’swork.Wed, November, 28, 201211:00 AM - 12:30 PMSCOTT STRIBRNYThe Futureof RiskManagementin an UncertainWorldThis webinar seeks toeducate project andprogram managers onthe basics of effectiverisk management.A case study will beprovided.Thu, November, 29, 201211:00 AM - 12:30 PMTOM CAGLEYTop 11 “Bonkers”Things AboutSoftwareDevelopmentThis webinar willexplore and debunkthe top 11 “bonkers”myths about softwaremaintenance anddevelopment.DEC 2012Tue, December, 04, 201211:00 AM - 12:30 PMGRANT RULETransforming IT:From Cost Centerto Engine forGrowthIn this webinar, youwill learn the secretsto maximizing IT andsoftware value for anyorganization.Wed, December, 05, 201211:00 AM - 12:30 PMCLAY NICKELSReducingApplicationIncidents withITIL’s ServiceOperationsProcessesIn this webinar we willreview how ITIL’s IncidentManagement andProblem Managementprocesses can be usedto meet applicationsupport challenges.Thu, December, 06, 201211:00 AM - 12:30 PMJORGE BORIAEvolutionof SoftwareDevelopmentLifecycles:Waterfallaciesand AgileMethodsThis webinar exploresthe history and evolutionof the softwarelifecycle. It exploresthe waterfall model,agile, scrum and theCMMI.Tue, December, 11, 201211:00 AM - 12:30 PMDAVID HERRONIdentifying YourOrganization’sBest SoftwarePracticesThis webinar shedslight on how weshould be defi ningsoftware developmentbest practices andhelps organizationsidentify their own.Wed, December, 12, 201211:00 AM - 12:30 PMNAT BOUGHTONDo The RightThings/DoThings RightIn this webinar, wewill explore a provenIT Management approachthat integratesbusiness prioritizationwith IT delivery andexecution.10VISIT WWW.ITMPI.ORG/WEBINARS TO RECEIVE MORE DETAILS OR TO REGISTERJOIN OUR GROWING NETWORK OF IT PROFESSIONALS AT WWW.ITMPI.ORG/LINKEDINOR FOLLOW US ON TWITTER AT WWW.TWITTER.COM/ITMPI

CAI’s IT Metrics & Productivity InstituteNew! FREE Access to Online Webinar RecordingsAnytime AccessYou are now able to view archived webinars that you mighthave missed or that you would like to study more closely. Thesearchived webinars are complete audio-visual recordings andaccess to them is now FREE online for 7 days from the date theyare first posted. Thereafter, online records are available to youanytime, at a low rate of $29.99 per webinar. With each webinarrecording you purchase, you will have 24 hours from the timeof purchase to view the webinar and within that time periodmay view the webinar as many times as you want. To purchasea webinar or to browse our archive of recordings, please visitour online library at www.itmpi.org/library. To receive realtime updates when free recordings are available, please sign up tofollow us on Twitter at www.twitter.com/itmpi.New! Join Our Growing Network of Worldwide IT Professionals on LinkedIN.The ITMPI is committed to providing educational and networking opportunities to IT professionals and executives, from around theworld. Now, you can tap into this influential international network of thought leader experts and professionals by joining one of ourmany linked in groups at www.itmpi.org/linkedin.Use yourSmartPhone andjoin us on Twitter!Use yourSmartPhone andjoin us on LinkedInVISIT WWW.ITMPI.ORG/WEBINARS TO RECEIVE MORE DETAILS OR TO REGISTERJOIN OUR GROWING NETWORK OF IT PROFESSIONALS AT WWW.ITMPI.ORG/LINKEDINOR FOLLOW US ON TWITTER AT WWW.TWITTER.COM/ITMPI11

CAI’s IT Metrics & Productivity InstituteAbout CAI and theIT Metrics & Productivity InstituteAbout CAICAI is a full service Information Technology outsourcing firm with over 25 years of experience and a world leader in IT measurementand IT productivity. CAI solutions include application support, application development, application knowledge capture, businessconsulting, desktop services, managed staffing services, and staff augmentation. A unique set of metrics based processes and proprietarytoolsets enables CAI to deliver support and development solutions with the highest degree of efficiency. Employing over 2500associates worldwide, the company has provided services and solutions to over 600 Fortune 1000 customers as well as federal, state,and local government agencies. CAI has offices throughout the US, Canada, Latin America, Europe, the Middle East, the Philippines,China, and Australia.To learn more, please visit CAI at www.compaid.com.About CAI’s IT Metrics & Productivity InstituteThe IT Metrics & Productivity Institute is an organization created, funded and supported by CAI. The Institute was created topromote and disseminate best practices education in the IT industry. To this end, the Institute maintains a clearinghouse repository ofbest practices research on the internet. The site, www.itmpi.org, contains hundreds of free access articles on every aspect of the softwaredevelopment lifecycle, on IT management related topics, and on various process improvement initiatives. The site also contains bookrecommendations, interviews with authors and CIOs from around the world, and links to other websites with valuable information.You can receive bi-monthly research updates from the site by subscribing to the Institute’s free electronic newsletter at www.itmpi.org/subscribe. The Institute also conducts conferences and educational seminars around the world each year. You can find outmore about our 2012 conference program by visiting our main conference site at www.itmpi.org/events.If you would like more information about the Institute, or are interested in sponsorship opportunities, please contact Michael Milutis,the IT Metrics and Productivity Institute’s Executive Director, at 610-530-5141 or michael_milutis@compaid.com.SEPTEMBER 1, 2011 12:17 PMVISIT WWW.ITMPI.ORG/WEBINARS TO RECEIVE MORE DETAILS OR TO REGISTERJOIN OUR GROWING NETWORK OF IT PROFESSIONALS AT WWW.ITMPI.ORG/LINKEDINOR FOLLOW US ON TWITTER AT WWW.TWITTER.COM/ITMPI