Dear Sir or Madam, Subject: Satisfaction Questionnaire on the ...

2008<strong>Satisfaction</strong> questionnaire on the servicesrendered by the Ombudsman – LocalComplaints and Quality ServiceCommissioner’s OfficeYou have used the services of the Ombudsman – Local Complaints and Quality ServiceCommissioner’s Office this year in <strong>or</strong>der to f<strong>or</strong>mulate:A complaintA request f<strong>or</strong> assistanceA request f<strong>or</strong> an interventionOther□□□□Please answer the following questions:What did you like about these services?What didn’t you like about these services?What improvement would you like to see from these services?6875, boulevard Lasalle, Verdun (Québec) H4H 1R3

2008What do you think?Please tick the appropriate answers.Of your welcome at the Ombudsman – Local Commissioner’sOffice, on the phone <strong>or</strong> in person.Excellent Good Fair Po<strong>or</strong>Of the inf<strong>or</strong>mation you obtained from the Ombudsman – LocalCommissioner’s Office.None Incomplete Complete Very completeOf the assistance you were provided by the Ombudsman –Local Commissioner’s Office.Not helpful Not very helpful Helpful Very helpfulOf the handling of your request <strong>or</strong> the examination of yourcomplaint, in general, done by the Ombudsman – LocalCommissioner’s Office.Excellent Good Fair Po<strong>or</strong>6875, boulevard Lasalle, Verdun (Québec) H4H 1R3

2008Of the actions taken regarding your concerns, after theintervention of the Ombudsman – Local Commissioner’s Office.No results Little results Good results Very good resultsOf the quality of services you received at the Ombudsman –Local Commissioner’s Office, as a whole.Unsatisfact<strong>or</strong>y Not very satisfact<strong>or</strong>y Satisfact<strong>or</strong>y Very satisfact<strong>or</strong>yOf the possibility of appealing to the Protecteur du citoyen, onlyin the case of a complaint, to obtain m<strong>or</strong>e satisfaction.No interest Little interest Yes, maybe Yes, certainlyOf referring a friend <strong>or</strong> a client to the Ombudsman – LocalCommissioner’s Office.Yes, certainly Yes, maybe I don’t think so Certainly notThank you f<strong>or</strong> your cooperation!6875, boulevard Lasalle, Verdun (Québec) H4H 1R3If you wish, you may tell us how to contact you.------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Rev. 2008