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International-Business-Dr-R-Chandran-E-book

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261<br />

<strong>International</strong> <strong>Business</strong>- <strong>Dr</strong>. R. <strong>Chandran</strong><br />

1. Organizational Culture<br />

a. The shared values and beliefs of the workforce<br />

2. Productivity<br />

a. A measure of the quantity and quality of work done,<br />

considering the cost of the resources used.<br />

b. A ratio of the inputs and outputs that indicates the value added<br />

by an organization.<br />

3. Quality Products and Services<br />

a. High quality products and services are the results of HRenhancements<br />

to organizational performance.<br />

Global Customer Service Dimensions<br />

Service<br />

Excellence<br />

Physical Facilities and<br />

Equipment<br />

Care and Concern<br />

Confidence in Employees<br />

Knowledge<br />

Dependable and Accurate<br />

Performance<br />

Timely Assistance<br />

Key Terms in Global Human Resource Management<br />

Only for Private Circulation

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