SISTER MARY JEAN RYAN, FSM - SSM Health Care
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SISTER MARY JEAN RYAN, FSM - SSM Health Care

SISTER MARY JEAN RYAN, FSM - SSM Health Care SISTER MARY JEAN RYAN, FSM - SSM Health Care

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Curriculum VitaeSISTER MARY JEAN RYAN, FSMADDRESSOffice: SSM Health CareCorporate Office477 N. Lindbergh Blvd.St. Louis, MO 63141(314) 994-7804DATE OF BIRTHMay 1, 1938HEALTH SERVICES EXPERIENCE7/86 - Present President/CEO, SSM Health Care -- St. Louis, MissouriFirst president of restructured major Catholic health caresystem; 24,000 employees in four states. Responsibilities includecoordination, direction and integration of all of the activities of thesystem; facilitation of networking possibilities; and development ofhuman potential of all employees of the system.Member and President, SSM Health Care Board of Directors.8/85 - 7/86 Interim President, SSM Health Care System--St. Louis, Missouri(Formerly Sisters of St. Mary Health Care System).DualRole11/81 - 7/86 Vice President, Governing Board, Sisters of St. Mary Health CareSystem--St. Louis, Missouri Responsibilities included those as amember of a board relative to policy making, etc.; in addition,responsibilities approximated regional vice-president duties in amanagement organization and included overall responsibility for 5-6facilities in a 14-hospital system with direct reporting relationship withthe CEO's of these facilities.4/80 - 11/81 Director of Property, Sisters of St. Mary Health Care System--St.Louis, Missouri First person to fill this position designed tocoordinate various system construction, renovation or remodelingprojects and to develop standards around various aspects ofconstruction as a reflection of Congregational values. Alsoresponsible for assisting with housing and property matters formembers of the Congregation in some 50 home/apartment settings.Reported to Councilor for Finance.Revised 10/09/2007

Curriculum Vitae<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>ADDRESSOffice: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>Corporate Office477 N. Lindbergh Blvd.St. Louis, MO 63141(314) 994-7804DATE OF BIRTHMay 1, 1938HEALTH SERVICES EXPERIENCE7/86 - Present President/CEO, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> -- St. Louis, MissouriFirst president of restructured major Catholic health caresystem; 24,000 employees in four states. Responsibilities includecoordination, direction and integration of all of the activities of thesystem; facilitation of networking possibilities; and development ofhuman potential of all employees of the system.Member and President, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> Board of Directors.8/85 - 7/86 Interim President, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> System--St. Louis, Missouri(Formerly Sisters of St. Mary <strong>Health</strong> <strong>Care</strong> System).DualRole11/81 - 7/86 Vice President, Governing Board, Sisters of St. Mary <strong>Health</strong> <strong>Care</strong>System--St. Louis, Missouri Responsibilities included those as amember of a board relative to policy making, etc.; in addition,responsibilities approximated regional vice-president duties in amanagement organization and included overall responsibility for 5-6facilities in a 14-hospital system with direct reporting relationship withthe CEO's of these facilities.4/80 - 11/81 Director of Property, Sisters of St. Mary <strong>Health</strong> <strong>Care</strong> System--St.Louis, Missouri First person to fill this position designed tocoordinate various system construction, renovation or remodelingprojects and to develop standards around various aspects ofconstruction as a reflection of Congregational values. Alsoresponsible for assisting with housing and property matters formembers of the Congregation in some 50 home/apartment settings.Reported to Councilor for Finance.Revised 10/09/2007

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>2Winter, 1980DualRoleActing Executive Director, St. Eugene CommunityHospital—Dillon, South Carolina Assumed CEO positionof 72-bed primary hospital during search for permanent executivedirector.1977 - 1980 Associate Executive Director, St. Marys <strong>Health</strong> Center--Jefferson City, Missouri 180-bed secondary hospital in the capitalof Missouri; responsibilities included overallDual administration of hospital internal operations, includingRole professional, ancillary, and support departments.1979 - 1980 Acting Executive Director, St. Francis Hospital--Marceline,Missouri Assumed CEO position of 102-bed hospital/nursing homein rural Missouri. Overall responsibility for integrating thehospital/nursing home into the Sisters of St. Mary <strong>Health</strong> <strong>Care</strong>System, including development and implementation of policies andprocedures for operations, recruitment of new physicians, andestablishment of a primary care clinic in an adjacent rural community.1975 - 1977 Assistant Executive Director, St. Marys Hospital Medical Center--Madison, Wisconsin 402-bed tertiary hospital; responsibilitiesincluded administrative director for ancillary departments. Also servedas preceptor for administrative residents.1973 - 1974 Administrative Resident, Dr. David M. Brotman MemorialHospital--Culver City, California 501-bed proprietary hospital;activities included development and implementation of hospital-widedisaster plan, assessment of dialysis unit to determine financialviability and coordination of JCAH activities.1971 - 1972 Part-time Night Supervisor, St. Marys Hospital MedicalCenter--Madison, Wisconsin (Attending University of Wisconsin.)1967 - 1971 Operating Room Supervisor, St. Mary's <strong>Health</strong> Center--St. Louis, Missouri (Assistant Supervisor for 18 months.)1959 - 1967 Various full and part-time staff and supervisory nursing positions.

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>3EDUCATION1972 - 1974 Awarded a Masters in Hospital & <strong>Health</strong> Administration (MHA); XavierUniversity, Cincinnati, Ohio. E. A. Arlinghaus, Director. Thesis:"Accounts Receivable: The Crisis produced by Lack of InternalControl."1971 - 1972 Post-graduate work, Hospital Administration - University of Wisconsin--Madison, Wisconsin.1964 - 1967 Awarded a Bachelor of Science in Nursing by St. Louis University.1956 - 1959 Awarded a Diploma in Nursing, St. Marys Hospital School of Nursing--Madison, Wisconsin.PROFESSIONAL BOARDS & ASSOCIATIONSPresident, Board of Directors, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> (1986-present)Chairperson, Board of Directors, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>-St. Louis (1992-present)Member, Board of Governors, Cardinal Glennon Children's Medical Center (1986-present)Chairperson, Board of Directors, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> of Oklahoma, Inc. (2000-present)Chairperson, Board of Directors, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> of Wisconsin, Inc. (2000-present)Member, Board of Trustees, St. Francis Hospital, Maryville, MO (2000-present)Chairperson, Board of Directors, St. Mary’s-Good Samaritan, Inc. (2000-present)Chairperson, Board of Directors, <strong>SSM</strong> Regional <strong>Health</strong> Services (1988-present)Member, Board of Directors, Excellence in Missouri Foundation (1995-present)Commissioner, National Commission for Quality Long-Term <strong>Care</strong> (2004-present)Member, Board of Directors, Premier, Inc. (2003-present)Member, Committee on Directors, Premier, Inc.Member, District Industry Council (<strong>Health</strong> <strong>Care</strong>) - Federal Reserve Bank of St. LouisFormer Member, Board of Directors, Institute for <strong>Health</strong>care Improvement (IHI)(2001-2007)Former Member, Board of Directors, United Way of Greater St. Louis (2000)Former Member, Board of Trustees, (MBNQA) Malcolm Baldrige National Quality AwardFoundation (2004-2005)Former Member, Board of Overseers, Malcolm Baldrige National Quality Award(1997-1999)Former Member, Board of Directors, National Conference for Community & Justice (NCCJ)(1997-2000)

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>4Former Member, Board of Trustees, Saint Louis UniversityFormer Member, Academic Affairs Committee, Saint Louis University(1997-2000)Former Vice Chair, United Way of Greater St. Louis, Regions Division(1999-2000)Former Member, Board of Trustees, Daughters of Charity <strong>Health</strong>care Foundation ofSt. LouisFormer Member, Steering Committee, National Quality Forum’s “Never Events”Project(<strong>Health</strong>care Errors Reporting System) (2000-2001)Former Member, Board of Directors, Metro Theater Company(1996-2002)Former Chair, 2nd Annual Walk As One Walk-A-Thon, (NCCJ) National Conferencefor Community and Justice - St. Louis Region (2001)Former Member, Greater St. Louis Economic Development CouncilFormer Treasurer, Board of Directors, St. Louis Regional Chamber andGrowth AssociationFormer Member, Executive Committee of the Board of Directors, St. Louis RegionalChamber and Growth AssociationFormer Secretary, Hawthorn Foundation Board of Directors (State of Missouri)(1999-2005)Former Chairperson, “Taking <strong>Care</strong>/A <strong>Health</strong> Forum for Women Religious” (Madison WI)(1987-2006)

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>5AWARDS-RECOGNITIONS-HONORS1990 Award: Sr. Mary Jean Ryan, <strong>FSM</strong>Brotherhood/Sisterhood AwardThe National Conference of Community and Justice1992 Award: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>The Green AwardSt. Louis Greens (Environmental Activism)1993 Award: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>"Corporation That Makes a Difference"International Woman's Forum (Annual Conference/Washington, D.C.)(Recognition as the corporation whose leadership initiatives clearlydemonstrate support and advocacy for the advancement of women.)1994 Honorary Degree, Doctor of Humane LettersWebster University - St. Louis, MissouriAward: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>In Recognition of WORLD CLASS CUSTOMER SATISFACTIONBetter Business Bureau (serving Eastern Missouri & Southern Illinois)Award: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>“Outstanding Achievement & Community Service for Morethan 100 Years”Regional Commerce & Growth Association (RCGA)1995 Award: Sister Mary Jean Ryan, <strong>FSM</strong>“Outstanding Women Leaders of the St. Louis Community”YWCA - Special Leadership Award (Business Category)1996 Award: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>“Corporation of the Year”St. Louis Business JournalRecognition: Sister Mary Jean Ryan, <strong>FSM</strong>“Achievements of 20 Distinguished Women in the St. Louis Area”Women's Self Help Center - 20th Anniversary Celebration1997 Recognition: Sr. Mary Jean Ryan, <strong>FSM</strong>-Who’s Who in <strong>Health</strong> <strong>Care</strong>, St. Louis Business Journal (2/10-16/97)

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>61997 (Con’t) Recognition: Sr. Mary Jean Ryan, <strong>FSM</strong>-Judge, St. Louis Enterprise Awards for Best PracticesAward: Sister Mary Jean Ryan, <strong>FSM</strong>1997 Governor's Quality Leadership AwardExcellence in Missouri Foundation1998 Award: Sister Mary Jean Ryan, <strong>FSM</strong>“Archbishop John L. May Distinguished <strong>Health</strong> <strong>Care</strong> Ministry”For Leadership in the <strong>Health</strong> <strong>Care</strong> MinistryAward: Sister Mary Jean Ryan, <strong>FSM</strong>“1998 Woman of Achievement - Civic Responsibility”St. Louis Suburban Journals and KMOX RadioAward: Sister Mary Jean Ryan, <strong>FSM</strong>Jean Harris Award“Non-Rotarian Women Who Have Made Significant Contributionsto Development/Progress of Women”Rotary Club of St. Louis1999 Award: Sister Mary Jean Ryan, <strong>FSM</strong>“<strong>Health</strong> Citizen of the Year”-- Annual <strong>Health</strong> Awareness WeekUnited Way of Greater St. LouisAward: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>Missouri Quality Award, Missouri Quality ConferenceExcellence In Missouri Foundation-Jefferson City, MOAward: Sr. Mary Jean Ryan, <strong>FSM</strong>“<strong>FSM</strong> Dream Catcher”Franciscan Sisters of Mary/in recognition of health services providedto Sisters through the “Taking <strong>Care</strong>--A <strong>Health</strong>Forum for Women Religious” program2000 Award: Sister Mary Jean Ryan, <strong>FSM</strong>“25 Most Influential Women in Business in St. Louis”St. Louis Business Journal2001 Recognition: Sister Mary Jean Ryan, <strong>FSM</strong>“100 Leaders to Watch in 2001”St. Louis Business Journal

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>72002 Award: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>Malcolm Baldrige National Quality AwardNational Institute of Standards and Technology [NIST],a non-regulatory agency of the U.S. Department of Commerce’sTechnology Administration2003 Award: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>“100 Leaders to Watch in 2003”St. Louis Business JournalRecognition: Sister Mary Jean Ryan, <strong>FSM</strong>Honorary Degree/Doctor of Humane LettersUniversity of Missouri-St. LouisRecognition: Sister Mary Jean Ryan, <strong>FSM</strong>Honorary Degree/Doctor of Humane LettersLindenwood University-St. Charles, MOAward: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>‘2003 Missouri Industry of the Year”Large-Based CategoryAssociated Industries of Missouri & Mid-Missouri Business JournalRecognition: Sr. Mary Jean Ryan, <strong>FSM</strong>, and <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>“Sr. Mary Jean Ryan Endowed Scholarship”Saint Louis University, School of Public <strong>Health</strong>(As benefactor of the scholarship, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> is named as a foundingmember of the School of Public <strong>Health</strong>’s Public <strong>Health</strong> Partners Program.(In honor of <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> becoming the first health care organizationto receive the Malcolm Baldrige National Quality Award.)Recognition: Sr. Mary Jean Ryan, <strong>FSM</strong> (#8)“100 Most Powerful People in <strong>Health</strong>care”Modern <strong>Health</strong>care magazineAward: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>OWL Women of Worth Awards ProgramGateway Chapter – St. Louis, MO2004 Award: Sr. Mary Jean Ryan, <strong>FSM</strong>“Business Person of the Year”Clayton Chamber of CommerceAward: Sr. Mary Jean Ryan, <strong>FSM</strong>“Women of Distinguishment”Soroptimists International – St. Louis Chapter

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>82004 (Con’t) Recognition: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>“Pioneer in the Tobacco-Free Movement”Tobacco-Free Missouri CoalitionRecognition: Sr. Mary Jean Ryan, <strong>FSM</strong> (#7)“100 Most Powerful People in <strong>Health</strong>care”Modern <strong>Health</strong>care magazineAward: Sr. Mary Jean Ryan, <strong>FSM</strong>St. Louis County Economic CouncilBusiness Excellence AwardAward: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>AARP“Best Employer for Workers Over 50”Award: Sister Mary Jean Ryan, <strong>FSM</strong>Excellence in Missouri FoundationGovernor's Quality Leadership Award2005 Recognition: Sr. Mary Jean Ryan, <strong>FSM</strong>St. Louis Business Journal“St. Louis Influencials”Award: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>Anti-Defamation League’s (ADL’s)A World of Difference Institute“Workplace Diversity Award”Award: Sr. Mary Jean Ryan, <strong>FSM</strong>Modern <strong>Health</strong>care Magazine“Top 25 Women in <strong>Health</strong> <strong>Care</strong>”Award: Sr. Mary Jean Ryan, <strong>FSM</strong>American Hospital Association (AHA)“Award of Honor”Recognition: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>DiversityInc“2005 Top 10 Company for People with Disabilities”Recognition: Sr. Mary Jean Ryan, <strong>FSM</strong> (#13)“100 Most Powerful People in <strong>Health</strong>care”Modern <strong>Health</strong>care magazine

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>92005 (Con’t) Award: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>AARP“Best Employer for Workers Over 50”Award: Sr. Mary Jean Ryan, <strong>FSM</strong>Saint Charles Business Magazine“50 Over Fifty Community Shaper”2006 Award: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>American College of Medical Quality“Institutional Leadership in Quality”Award: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>Annual Diversity AwardPremier, Inc.Award: Sr. Mary Jean Ryan, <strong>FSM</strong>American Lung Association of Missouri“Life and Breath Award”Award: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>AARP“Best Employer for Workers Over 50”Recognition: Sr. Mary Jean Ryan, <strong>FSM</strong> (#21)“100 Most Powerful People in <strong>Health</strong>care”Modern <strong>Health</strong>care magazine2007 Recognition: Sr. Mary Jean Ryan, <strong>FSM</strong> (#49)“100 Most Powerful People in <strong>Health</strong>care”Modern <strong>Health</strong>care magazine

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>10PUBLICATIONS1986November1988JanuaryJuneJune1990April1991March/AprilNovember1992MarchOctoberWinter Issue<strong>Health</strong> Progress(National Journal of the Catholic <strong>Health</strong> Association)Magazine Article: “Caution Leads to Successful Venture with DMECompany”Sisters TodayNewsletter Article: “<strong>Health</strong>care Ministry and Religious Life: TheVital Link”<strong>Health</strong> Progress(National Journal of the Catholic <strong>Health</strong> Association)Article: “Programs for the Indigent: Filling the Cracks in<strong>Health</strong>care”St. Louis Business JournalFeature Story: Sr. Mary Jean Ryan, <strong>FSM</strong> and Norman McCann“Board Games”St. Louis SunEditorial: Guest Column“Personal <strong>Health</strong> <strong>Care</strong> Worthless if Ecological Well-beingIgnored”<strong>Health</strong>care Forum JournalArticle: “Between the Predictable and the Possible (CQI)”Quality Connection (Newsletter for HC Quality Improvement)Article: “Co-Conspirators in the <strong>Health</strong> <strong>Care</strong> Revolution”<strong>Health</strong> ProgressArticle: “Cultivating Quality”(Co-Author, Gayle CapozzaloSenior VP-Strategic Development, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> System)St. Louis Post-DispatchEditorial: “Invest in the <strong>Health</strong> of Children”(Co-Author, Sr. Mary Roch Rocklage, RSM, President/CEO,Sisters of Mercy <strong>Health</strong> System, St. Louis)Human DevelopmentArticle: “<strong>Health</strong> Forum for Women Religious”

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>111993Spring IssueMarchJune1994MaySpringAugustQuality Management in <strong>Health</strong> <strong>Care</strong>Article: “The Future is Continuous Quality Improvement”<strong>Health</strong> ProgressArticle: “Fostering Workplace Diversity”(Co-Author, Steven M. Barney, Senior VP-Human Resources,<strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>)<strong>Health</strong> ProgressArticle: “An Investment in Leadership”(Co-Author, Steven M. Barney, Senior VP-Human Resources,<strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>)St. Louis Commerce(Magazine publication of the St. Louis RegionalCommerce & Growth Association)<strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>/Sister Mary Jean Ryan, <strong>FSM</strong>Cover story article (written by Laura Barlow):“ADDRESSING THE FUTURE OF HEALTH CARE”Quality Connection(Magazine publication of the Institute for <strong>Health</strong>care Improvement)Participated with other health care system CEO's for anarticle (concerning CQI) entitled, “GETTING UNSTUCK”,A Roundtable Discussion Among Three <strong>Health</strong> System CEO'sQI/TQM(Published By American <strong>Health</strong> Consultants)Newsletter Cover Story: “TOOLS FOR MANAGING CHANGE: SELFEMPOWERMENT”St. Louis Business Journal(Feature Cover Story)<strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>/Sister Mary Jean Ryan, <strong>FSM</strong>"Movers and Shakers of 1994”1996JuneJuly/August<strong>Health</strong> ProgressMagazine Article: "PERSONAL COMMITMENTS NEEDED TOREDUCE VIOLENCE"<strong>Health</strong>care Forum JournalMagazine Article: "DRIVING OUT FEAR, One CEO's PersonalJourney"

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>121996 (Con’t)July 20Hospital and <strong>Health</strong> NetworksMagazine Cover Story: “TALK SHOWS”Quoted (along with CEO's and other executives from seven healthsystems concerning a wide terrain of current health careissues) at a Chicago forum led by Alden Solovy, Executive Editor.1997Spring/Summer <strong>FSM</strong> Magazine (Vol. 9, No. 1)Article: "THE MINISTRY OF HEALTH CARE"SpringMay/JuneNov/Dec.JulySeptemberNov.-Dec.Hospital and <strong>Health</strong> Networks(American Hospital Association Publication)Comment Contribution/Promotional Piece<strong>Health</strong>care Forum JournalLetter Reprint: Feedback received from article written by Sister MaryJean Ryan, "Driving Out Fear: One CEO's Personal Journey"(featured in July/August 1996 issue)<strong>Health</strong> Progress(National Journal of the Catholic <strong>Health</strong> Association)Article: "HEALTHY COMMUNITIES: GOOD HEALTH, GOOD SENSE"Book: “CQI and The Renovation Of An American <strong>Health</strong> <strong>Care</strong>System: A Culture Under Construction”Co-Author with William P. ThompsonPublished by ASQC Quality Press-Milwaukee, WisconsinSt. Louis Currents-Third Edition(Community Reference Tool-St. Louis Region; published incollaboration with the Missouri Historical Society [MHS])Article: “HEALTH CARE CHAPTER”<strong>Health</strong> Progress(National Journal of the Catholic <strong>Health</strong> Association)Article: “HEALTHY COMMUNITIES: GOOD MISSION,GOOD SENSE”

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>131998January 20February 2-8September1999March 1March 15March 212000Summer Issue2003March/AprilMay/JuneHospitals and <strong>Health</strong> NetworksArticle: “ETHICS & THE CEO”Reactor Panel (One of five CEO respondents)St. Louis Business Journal“WHO’S WHO IN HEALTH CARE”Cover Story & recognized in the article amongother health care leaders in the St. Louis area.St. Louis Post DispatchArticle: “DOLL HOUSE BUILDING”Sr. Mary Jean Ryan, <strong>FSM</strong> – HobbySt. Louis Business JournalEditorial - By Sr. Mary Jean Ryan, <strong>FSM</strong>“PROPOSITION B: IT MAKES GOOD SENSE TO SAY ‘NO’TO CONCEALED WEAPONS”Modern <strong>Health</strong>careArticle: “<strong>SSM</strong> GEARS UP FOR BALDRIGE AWARD”(Written by J. Duncan Moore, Jr.)Sr. Mary Jean Ryan, <strong>FSM</strong>/<strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> ProfileSt. Louis Post DispatchArticle: ‘PROPOSTION B: MORE SECURITY OR DANGER?CONCEAL, CARRY WILL THREATEN PUBLIC HEALTH”Journal of Innovative Management (Goal/QPC)Article: “PROCESS AND DESIGN MANAGEMENT: THE PATH TOORGANIZATIONAL TRANSFORMATION”(Leadership Perspective - Sr. Mary Jean Ryan, <strong>FSM</strong>)Nursing EconomicsArticle: “MAGNET AND BALDRIGE: <strong>SSM</strong> HEALTH CARE’SJOURNEY FOR EXCELLENCE”(Interview by Alison P. Smith)Journal for <strong>Health</strong>care QualityInterview with a Quality Leader: Sr. Mary Jean Ryan, <strong>FSM</strong>“FIRST BALDRIGE AWARD IN HEALTH CARE”

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>142003 (Con’t)JulyAugust 25September IssueSeptember IssueSeptember IssueSeptember 1September 82004February 13-19April 9Spring IssueQuality DigestArticle: “QUALITY CONVERSATION WITH SR. <strong>MARY</strong> <strong>JEAN</strong><strong>RYAN</strong>, <strong>FSM</strong>”(Interview by Kennedy Smith)Modern <strong>Health</strong>careArticle: Featuring Sr. Mary Jean Ryan, <strong>FSM</strong> (#8)“100 MOST POWERFUL PEOPLE IN HEALTH CARE”Trustee MagazineCover Story Article/<strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>: Reach for the Stars“TOPS IN QUALITY”(First <strong>Health</strong> <strong>Care</strong> System to Win the Malcolm Baldrige National Quality Award)St. Louis CommerceArticle: “WASHINGTON POST PRAISES <strong>SSM</strong> AS A BEACONFOR BETTER HEALTH CARE”Hospitals & <strong>Health</strong> Networks(American Hospital Association Publication)Article: “HOW HEALTH CARE WON ITs FIRST BALDRIGE”Catholic <strong>Health</strong> WorldArticle: POWER LIST INCLUDES TWO CATHOLIC HEALTHCARE LEADERSThe Capital Times(Newspaper—Lifestyle Section)Article: “<strong>SISTER</strong> <strong>RYAN</strong> IS HEALTH CARE POWERHOUSE”St. Louis Business JournalArticle: “VISIONARIES”(Tobacco-Free Initiative)Washington PostArticle: “A BEACON FOR BETTER HEALTH CARE”(Interview by David S. Broder)FRONTIERS of <strong>Health</strong> Services ManagementQuality: Shaping Culture, Taking ActionLead Article by Sr. Mary Jean Ryan, <strong>FSM</strong>“ACHIEVING AND SUSTAINING QUALITY IN HEALTHCARE”

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>152004 (Con’t)Summer IssueSummer IssueSummer IssueOctober 15-212005Spring IssueMay 6August IssueAugust IssueJournal of Organization ExcellenceArticle: “THE SPIRIT OF LEADERSHIP AND A COMMITMENTTO QUALITY TRANSFORM <strong>SSM</strong> HEALTH CARE SYSTEM”(History of <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> and its journey to becomingthe first health care recipient of the Malcolm Baldrige NationalQuality Award.)American ExecutiveArticle: “EXCELLENCE AS STANDARD”(Sr. Mary Jean Ryan—Featured)Journal of Innovative Management(Publication of GOAL/QPC)Article By: “PATIENT SAFETY: A MATTER OF INTEGRITY”St. Louis Business Journal(Wrap-up of week’s business headlines.)Spotlight Segment: Sr. Mary Jean named toThe National Commission for Quality Long-Term <strong>Care</strong>Olin Gateway (Washington University-STL Publication)“Quote/Unquote” – Recounted <strong>SSM</strong>’s receipt of the MalcolmBaldrige Quality AwardOlin’s Century Club BreakfastSt. Louis Business JournalArticle by: Sr. Mary Jean Ryan, <strong>FSM</strong>“A Global Quest for ExcellenceSt. Louis MagazineBy: Traci AngelArticle: “At the Helm of <strong>Health</strong> <strong>Care</strong>”St. Louis Times(Cover Story) By: Arthur N. PopeArticle: “<strong>Health</strong> Warrior”

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>162006Jan/Feb IssueFeb. 10-16 IssueMarch 7August 62007MarchApril 13-19 Issue<strong>Health</strong> Progress(National Journal of the Catholic <strong>Health</strong> Association)Article: Sr. Mary Jean Ryan, <strong>FSM</strong>“Exceptional <strong>Health</strong> <strong>Care</strong> Requires Leadership At All Levels”St. Louis Business JournalSpecial Section Featuring Group of“St. Louis Influentials”Sr. Mary Jean Ryan, <strong>FSM</strong> – Pg. 26Radio: KWMU (90.7 FM) National Public RadioNew Series: “Her Story”Interview (One of Several St. Louis Women)Radio: KKOB (770) Quality New Mexico ShowInterview With: Julia GabaldonQuality in <strong>Health</strong> <strong>Care</strong>/Malcolm Baldrige National Quality AwardBook: “On Becoming Exceptional: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>’s Journey toBaldrige and Beyond”Published by ASQ Quality Press-Milwaukee, WisconsinSt. Louis Business JournalCommentary Section, p.83Excerpts from “On Becoming Exceptional: <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>’sJourney to Baldrige and Beyond”

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>17PRESENTATIONS1986July 29October 24Reflections, Sisters of St. Mary <strong>Health</strong> <strong>Care</strong> System,Missioning Service and Reception for the President and Members(St. Joseph <strong>Health</strong> Center – St. Charles, MO)Presentation, Saint Louis University Center for <strong>Health</strong>Services Education and Research:HEALTH CARE MINISTRY AND THE RELIGIOUS LIFE1987May 9June 13November 71988May 14May 20November 31989May 6October 17November 9Presentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Leadership Conference:ACCESS TO CAREPresentation, St. Marys Hospital Medical Center,School of Nursing Reunion - (Madison, WI)Presentation, ASC <strong>Health</strong> System, Education Day:THE ROLE AND FUNCTION OF A <strong>SISTER</strong> TRUSTEEPresentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Leadership Conference:THE CREATIVE SPIRIT; TIME TO SET IT FREEPre-Commencement Address, Saint Louis University:BEYOND HEALTH CARE ADMINISTRATION--A CALL FORLEADERSHIPPresentation, Catholic <strong>Health</strong> Association of Wisconsin (CHA)Annual Meeting:PUBLIC POLICY INITIATIVES FROM A CATHOLIC HEALTHCARE SYSTEM PERSPECTIVEPresentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Leadership Conference:SERVANT LEADERSHIPRemarks, Catholic <strong>Health</strong> Association of Wisconsin(CHA-W), Breakfast Meeting:HEALTH OF MIGRANT FARM WORKERSReactor remarks to Don Welch's presentation, Catholic <strong>Health</strong>Association, CHA/CEO Forum - (Tucson, AZ):STEWARDSHIP: THE CEO CAUGHT IN THE MIDDLE

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>181990January 9/10March 2Presentation, Franciscan Sisters of Mary - Sisters' Forum:GOVERNANCE RESPONSIBILITIESPresentation, Saint Louis University Medical CenterTrustees Committee Retreat:THE FUTURE OF CATHOLIC HEALTH CAREMarch 28 Address, American Hospital Association (AHA) -(Scottsdale, AZ):EFFECTIVE HEALTH CARE SYSTEM STRUCTUREMay 10November 31991February 4April 30May 11July 11September 23Presentations, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Leadership Conference:THE FUTURE IS C.Q.I. (Continuous Quality Improvement)(Part I and Part II) (Marco Island, FL)Presentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Inn<strong>SSM</strong>ed(Scottsdale, AZ):C.Q.I. (Continuous Quality Improvement)Presentation (Keynote Speaker), Southern CaliforniaCoalition (San Diego, CA):IMPROVING HEALTH CARE QUALITY-An Overview of Quality Improvement: The Need and theOpportunity-The Old Way/New Way ParadigmPresentation, Trustee Development SeminarDaughters of Charity National <strong>Health</strong> System(Evansville, IN):<strong>SSM</strong> HEALTH CARE'S COMMITMENT TO CQIPresentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>Leadership Conference (Marco Island, FL)LEADERS AS LEARNERSPresentation, Sisters of the Sorrowful Mother MinistryCorporation (Milwaukee, WI):CONTINUOUS QUALITY IMPROVEMENTPresentation, Sisters of Charity of the Incarnate Word,Sister Trustee Workshop (Houston, TX)STEWARDSHIP

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>191991 (Con’t)October 3October 17October 22November 16November 211992April 22April 29May 16September 26October 1October 13Presentation, Catholic <strong>Health</strong> Association of Ontario1991 Annual Convention, (Toronto, Ontario, CANADA)VALUE BASIS TO CATHOLIC HEALTH CAREPresentation, ASC <strong>Health</strong> System, Leadership Forum(Grafton, IL),EXPLORING (CQI) CONTINUOUS QUALITY IMPROVEMENT:PAST, PRESENT AND FUTUREPresentation, National Forum on Quality Improvement in<strong>Health</strong> <strong>Care</strong> (Atlanta, GA)CQI--INFRASTRUCTURE FOR A VISIONPresentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>--Inn<strong>SSM</strong>ed ConferenceFocus: Continuous Quality Improvement (San Antonio, TX)HEALING AS A WAY OF SEEINGVideo Appearance, <strong>Health</strong> & Science Network (HSN), Chicago;TRUSTEE FORUM show (filmed in Los Angeles)SAFE HARBOR ISSUESPresentation, National Association of Public Hospitals,NAPH QUALITY CARE CONFERENCE (New Orleans, LA)CQI--GIVING STRUCTURE TO A VISIONPresentation, Catholic <strong>Health</strong> Association/Systems CEO Forum,Leadership Educational Session (Washington, DC)WHY THE <strong>SSM</strong> HEALTH CARE SYSTEM IS IMPLEMENTING CQIPresentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Leadership Conference:DARING TO LEARN (Continuous Quality Improvement)Presentation, Sisters of St. Joseph of Springfield, WellnessDay (Holyoke, MA)WOMEN'S HEALTH ISSUESPresentation, Humility of Mary <strong>Health</strong> <strong>Care</strong> Corp., 1st AnnualLeadership Convention (Wheeling, West VA)EFFECTIVE HEALTH CARE SYSTEM STRUCTUREPresentation, Schumpert Medical Center, Quality Day,(Shreveport, LA)CQI--INFRASTRUCTURE FOR A VISION

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>201992 (Con’t)October 23November 5-7November 241993April 16April 21May 8May 13May 14May 15Presentation, Canadian National CQI Forum(Toronto, Ontario-Canada)AN OPEN CONSPIRACY--TRANSFORMING HEALTH CARE FORTHE 21ST CENTURYPresentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>--Inn<strong>SSM</strong>ed Conference(San Antonio, TX)PHYSICIANS AND MANAGERS: PARTNERS INTRANSFORMING THE <strong>SSM</strong> HEALTH CARE SYSTEMCo-Presentation (w/Gayle Capozzalo-Senior Vice President ofStrategic Development, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>), Saint LouisUniversity School of Nursing (St. Louis, MO)APPLICATION OF CQI PRINCIPLES TO HIGHER EDUCATIONPanel Presenter, Association of University Programs in <strong>Health</strong>Administration (AUPHA) Annual Meeting (Atlanta, GA)PEW HEALTH PROFESSIONS COMMISSION REPORTPanel Remarks, QIN Meeting--The <strong>Health</strong>care Forum, <strong>Health</strong>ierCommunities Summit (San Francisco, CA)QUALITY LEADERSHIP: SUSTAINING YOUR CONVICTIONPresentations (2), <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Leadership Conference(Marco, Island, FL):-DO CATERPILLARS WANT TO BECOME BUTTERFLIES?-WHERE IS THE GUIDEBOOK TO VISIONARY LEADERSHIP?Presentation, St. Joseph's <strong>Health</strong> Centre of London,(London, Ontario-Canada)CREATING THE FUTURE RIGHT NOW(The Bridge Between Core Values and CQI)Presentations (2), St. Joseph's <strong>Health</strong> Centre of Sarnia,(Sarnia, Ontario-Canada)STRENGTHENING MISSION AWARENESS THROUGH CQIPresentation, St. Joseph's <strong>Health</strong> Centre of Sarnia,(Sarnia, Ontario-Canada)IMPLICATIONS OF MISSION AND CATHOLIC SOCIALTEACHINGS FOR GOVERNANCE

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>211993 (Con’t)May 20September 20November 121994March 10March 30May 5September 16October 15October 20November 11Presentation, American College of <strong>Health</strong>care Executives (ACHE)Second Annual <strong>Health</strong>care Management Ethics Conference (Chicago,Illinois)IMPLICATIONS OF CQI ON HEALTHCARE MANAGEMENTPresentation, Mercy <strong>Health</strong> Services, MHS/CQI SteeringCommittee, Indicators of Success Learning Day(Farmington Hills, Michigan)INDICATORS OF ORGANIZATIONAL SUCCESSClosing Remarks, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>--Inn<strong>SSM</strong>ed Conference(Scottsdale, AZ)PHYSICIANS AND MANAGERS: TRAVELING COMPANIONS INHEALTH CARE REFORMPresentation, St. Louis Regional Quality Institute (St. Louis, MO)DRIVING FEAR OUT OF THE WORKPLACEWorkshop Presentation, Eden Theological Seminary/WebsterUniversity, Ethics and Business Symposium (St. Louis, MO)CREATING AN ETHICAL CLIMATE IN A COMPETITIVEENVIRONMENTPresentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Leadership Conference(Marco, Island, FL)DIVERSITY--KEY TO TOMORROWPresentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Central Region MarketingCommittee (Innsbrook Estates-Wright City, MO)DRIVING FEAR OUT OF THE WORKPLACEPresentation, National Oak Park Exchange Congress (St. Louis, MO)St. Louis Community College - Florissant ValleyEMBRACING DIVERSITY: MAKING IT REALPresentation, Missouri Quality Award Program (Jefferson City, MO),HEALTH CARE PRESCRIPTION FOR THE FUTUREPresentation, Sisters of St. Joseph of Peace <strong>Health</strong> & HospitalServices (Bellevue, Washington)GOVERNANCE OF THE FUTURE HEALTH SYSTEM

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>221994 (Con’t)November 16December 51995January 16January 18March 15May 13MayJuneAugust 24December 3Presentation, St. Francis Hospital (Maryville, Missouri), CommunityTQM ConsortiumCQI: THE <strong>SSM</strong> JOURNEY TOWARD CULTURALTRANSFORMATIONPresentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Communicators'Meeting (Corporate Office - St. Louis, MO)DRIVING FEAR OUT OF THE WORKPLACEPresentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> Corporate Office Employees,EMBRACING DIVERSITY: MAKING IT REALPresentation, St. Louis Society of Women CPA's (St. Louis, MO)HOW SOCIETAL ISSUES IMPACT THE WHOLE WOMANPresentation, Women in <strong>Health</strong> Administration (St. Louis, MO)HOW SOCIETAL ISSUES IMPACT THE WHOLE WOMANPresentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Leadership Conference(Marco Island, FL)OPENING THE INQUIRY: SHARING RESPONSIBILITY INA NEW WORLDPresentation, QIN II Meeting (The <strong>Health</strong>care Forum), STL UnionStation (St. Louis, MO)DRIVING FEAR OUT OF THE WORKPLACEPresentation, <strong>Care</strong> Givers in Community (Innsbrook - STL MO)EMBRACING DIVERSITY: MAKING IT REALPresentation, <strong>SSM</strong> <strong>Health</strong> Businesses, Brown Bag Session(St. Louis, MO)DRIVING FEAR OUT OF THE WORKPLACESymposium/Panel, "LEADERS AND LEARNERS"Presentation, "WHERE'S THE FEMALE LEADERSHIP"Institute for <strong>Health</strong> <strong>Care</strong> Improvement (Orlando, FL)

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>231996January 19January 23April 18April 19May 9June 21September 25September 271997February 5April 1April 25Presentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Regional Leadership Team(St. Louis, MO)LEADERS AND LEARNERSPresentation, Jewish Federation of Women (St. Louis, MO)HOW SOCIETAL ISSUES IMPACT THE WHOLE WOMANPresentation, Maryville University, Honor Society-Nurses(St. Louis, MO)HEALTH CARE IN 2000Presentation, The Leadership Center of Greater St. Louis(St. Louis, MO)LEADERSHIP IN HEALTH CAREPresentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Leadership Conference(Marco Island, FL)MEASUREMENT: THE YARDSTICK OF QUALITY AND SERVICEPresentation, St. Louis <strong>Health</strong> <strong>Care</strong> Network,DePaul <strong>Health</strong> Center (St. Louis, MO)LEADERS AND LEARNERSPresentation, Missouri Public <strong>Health</strong> Association, Models That Work,Radisson Hotel (St. Louis, MO)WHO'S TAKING CARE OF HEALTH CARE?Presentation, St. Louis <strong>Health</strong> <strong>Care</strong> Network,DePaul <strong>Health</strong> Center (St. Louis, MO)DRIVING FEAR OUT OF THE WORKPLACERemarks, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Innsbrook Group Meeting(St. Louis, MO)(MBNQA) Malcolm Baldrige National Quality Award,Breakthrough PerformanceRemarks, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> (St. Louis, MO)Baldrige/Showcase for Sharing Session, LeadershipCategory TeamsPresentation, St. Martha's Hall, "A Shelter for Abused Women andTheir Children" (St. Louis, MO)HOW SOCIETAL STRUCTURES IMPACT AND CONTRIBUTETO DOMESTIC VIOLENCE

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>241997 (Con’t)May 1May 5May 30September 18October 16November 8November 101998April 16April 18May 9Presentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Leadership Conference(Marco Island, FL)BREAKTHROUGH TO THE NEW MILLENNIUM: OUR QUESTFOR EXCELLENCEPresentation, <strong>Health</strong> <strong>Care</strong> Forum Annual Meeting, <strong>Health</strong>ierCommunities Summit (San Francisco, CA)HEALTHY COMMUNITIES--HARD CHOICESPresentation, St. Louis <strong>Health</strong> <strong>Care</strong> Network, Nursing LeadershipSummit (St. Louis, MO)HEALTH CARE BEYOND 2000Presentation, Interfaith Partnership of Metropolitan St. Louis, SixthAnnual Interfaith Program and Dinner Benefit (St. Louis, MO)HOW DOES RELIGION SHAPE THE LEADERSHIP ROLES OFWOMEN IN RELIGIOUS AND EVERYDAY LIFE?Presentation, St. Louis Enterprise Awards for Best BusinessPactices, Enterprise Awards Sharing Session (St. Louis, MO)CONTINUOUS QUALITY IMPROVEMENTPresentation, Washington University - Olin School of Business(St. Louis, MO)QUALITY IMPROVEMENT IN HEALTH CARE: THE QUEST FOREXCELLENCEPresentation, Mercy <strong>Health</strong> System - Board Retreat(Wilkes Barre, PA)QUALITY IMPROVEMENT IN HEALTH CARE: THE QUESTFOR EXCELLENCEPresentation, ASQ Association Annual Conference (Clayton, MO)QUALITY IMPROVEMENT: LESSONS LEARNEDRemarks, Oklahoma City National Memorial Foundation, MemorialService (OKC Bombing-April 19, 1995) (Oklahoma City, OK)A PLACE OF HEALINGPresentations (2), <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Leadership Conference(Marco Island, FL)-THE LEADER IN THE MIRROR-THE SPIRIT OF LEADERSHIP

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>251998 (Con’t)September 23October 1November 11December 6Presentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, <strong>SSM</strong> Home <strong>Care</strong> AnnualConference (St. Louis, MO)OUR HERITAGE AND THE MBNQA (MALCOLM BALDRIGENATIONAL QUALITY AWARD)Remarks, <strong>SSM</strong> St. Joseph <strong>Health</strong> Center/Hospital West and theSt. Louis Business Journal - First Annual Excellence in St. CharlesAwards Breakfast (St. Charles, MO)OUR QUEST FOR EXCELLENCEPresentation, University of Missouri-St. Louis, DistinguishedSpeakers Event (St. Louis, MO)QUALITY IS THE BOTTOM LINEPresentation, Institute for <strong>Health</strong>care Improvement National Forum(Orlando, FL)MALCOLM BALDRIGE RECIPES: A DEPLOYMENT PROCESSTO ESTABLISH LEADERSHIP EXPECTATIONSPanel Participant, Institute for <strong>Health</strong>care Improvement NationalForum (Orlando FL)GLASS CEILING IN HEALTH CARE1999March 2March 17March 29May 12-15May 21Welcome Remarks, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Clinical Collaborative LearningSession (St. Louis, MO)Presentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>-St. Louis, Diversity Group Forum(St. Louis, MO)COMMITMENT TO DIVERSITYPresentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> Corporate Board and AllRegional/Local Boards--Governance Retreat (St. Louis, MO)ROLE OF GOVERNANCE IN A MULTI-NETWORK SYSTEMPresentations (2), <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Leadership Conference(Marco Island, FL)-UNLEASHING THE POWER WITHIN BEGINS WITH ATTITUDE-WHEN KNOWLEDGE BECOMES WISDOMPanel Participant, Maryland Hospital and <strong>Health</strong> Systems AnnualMeeting (Baltimore, MD)CQI (Continuous Quality Imporovement)

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>261999 (Con’t)June 4September 12November 5December 82000January 11March 3March 15March 28May 5Presentation, Florida Sterling Council, Annual Quality Conference(Orlando, FL)SPIRIT OF LEADERSHIPPresentation, University of Missouri-STL, Business School of Nursing(St. Louis, MO)QUALITY HEALTH CARE: GETTING DOWN TO BUSINESSPresentation, Missouri Quality Conference-Excellence In MissouriFoundation (Jefferson City, MO)OUR CQI JOURNEYPresentation, Institute for <strong>Health</strong>care Improvement AnnualConference (New Orleans, LA)Co-Presenter with William C. Schoenhard, Executive Vice Pres./COO<strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>ALL I REALLY NEED TO KNOW ABOUT BALDRIGE, ILEARNED IN KINDERGARTENPresentation, Premier Governance Education Conference(Scottsdale, AZ)MALCOLM BALDRIGE NATIONAL QUALITY AWARD:MAKING A DIFFERENCE IN HEALTH CARERemarks, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> Clinical Collaborative LearningSession (St. Louis, MO)IMPROVING THE SECONDARY PREVENTION OF ISCHEMICHEART DISEASEPresentation, Quest for Excellence XII, Education and <strong>Health</strong> <strong>Care</strong>Special Session (Washington, DC)LESSONS LEARNED FROM THE MBNQA (Malcolm BaldrigeNational Quality Award) SITE VISITPresentation, Goal/QPC (Boston, MA)PROCESS DESIGN AND MANAGEMENT--THE PATH TOORGANIZATIONAL TRANSFORMATIONPresentations (2), <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> Leadership Conference(Marco Island, FL)-CELEBRATING THE DECADE PAST-CELEBRATING THE DECADE TO COME, NOW

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>272000 (Con’t)May 10May 15May 24August 11August 31September 6October 5October 10October 18Presentation, Mallinckrodt, Inc., Colombian <strong>Health</strong> <strong>Care</strong>Professionals from Coomeva, Colombia --International Meeting(St. Louis, MO)MALCOLM BALDRIGE NATIONAL QUALITY AWARD:MAKING A DIFFERENCE IN HEALTH CAREWelcome Remarks, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Clinical CollaborativeLearning Session (St. Louis, MO)ENHANCING PATIENT SAFETYPresentation, Gateway Purchasers for <strong>Health</strong> Conference(St. Louis, MO)PATIENT SAFETY: THE CHALLENGE BEFORE USPresentation, MHA/KHA Annual Leadership Conference(Overland Park, KS)<strong>SSM</strong> HEALTH CARE'S QUALITY JOURNEY: OUR QUESTFOR EXCELLENCEPresentation, Surgeon General's Conference (Navy Admirals)(Washington, DC)PERFORMANCE EXCELLENCE IN HEALTH CAREPresentation, MAQUIN Hunter Conference(Madison, WI)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, Midwest Quality Conference(St. Louis, MO)A CQI JOURNEY: PATHWAY TO MISSIONPresentation, Kirkwood Area Chamber Conference(St. Louis, MO)THAT'S A WINNER! TAKING YOUR COMPANY TO THEWORLD SERIESPresentation, Annual Environmental Issues Conference,STL Regional Commerce and Growth Association (RCGA)(St. Louis, MO)<strong>SSM</strong>HC's COMMITMENT TO THE ENVIRONMENT

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>282001February 13March 7May 17May 19May 29June 1Presentation, Pinellas County School District, Annual Baldrige inEducation International Conference(Tampa/St. Petersburg, FL)CALLING FORTH THE SPIRIT OF LEADERSHIP TO ACHIEVEORGANIZATIONAL TRANSFORMATIONPresentation, ACHE (Mid America <strong>Health</strong> <strong>Care</strong> Executives,Scott Air Force Base (Belleville, IL)SUSTAINING KNOCK-YOUR-SOCKS-OFF SERVICE: AQUALITY IMPROVEMENT JOURNEYOpening Remarks, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> Leadership Conference(Marco Island, FL)LISTENING FOR THE CALL TO ADVOCACYClosing Remarks, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> Leadership Conference(Marco Island, FL)HOW WILL WE ANSWER THE CALL?Video Script, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Mission StatementTHROUGH OUR EXCEPTIONAL HEALTH CARE SERVICESWE REVEAL THE HEALING PRESENCE OF GODPresentation #1, Florida Sterling Council, Xtremely Sterling-AwardConference (Orlando, FL)CREATING CUSTOMER LOYALTYPresentation #2, Florida Sterling Council, Leadership Day(Executive) SessionCREATING CUSTOMER LOYALTY--LESSONS FROMTHE PASTJune 7June 9July 17Presentation (Prepared but Trip Cancelled), Hospitalar-BrazilianConference (Sao Paulo, Brazil)CASE STUDY: 1999 FINALIST FOR MALCOLM BALDRIGENATIONAL QUALITY AWARDPresentation (Panel Discussion), Association of UniversityPrograms in <strong>Health</strong> Administration (AUPHA) (Atlanta, GA)BEST PRACTICES IN INDUSTRY & EDUCATION: PURSUINGLEADERSHIP EXCELLENCEPresentation, Veterans <strong>Health</strong> Administration, Quality Forum(Arlington, VA)WHAT WE'VE LEARNED FROM BALDRIGE"

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>292001 (Con’t)August 9September 19September 21October 9October 22October 22November 6Presentation, <strong>FSM</strong> New Leadership Team Orientation(St. Louis, MO)GOVERNANCE MODEL and OVERVIEW OF <strong>SSM</strong> HEALTHCAREPresentation, <strong>Health</strong> Midwest Annual Lab Retreat(Kansas City, MO)BALDRIGE AND OUR QUEST FOR EXCELLENCEPresentation, Cejka and Company, 20th AnniversaryEVIDENCE OF AN OUTSTANDING ORGANIZATIONRemarks, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> CQI Showcase for Sharing(St. Louis, MO)DEMONSTRATING OUR MISSION: HEALTH CARE IN ACTIONPrayer, Malcolm Baldrige Corporate Office Site Visit(St. Louis, MO)Opening Remarks, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> Corporate Office Site Visit(St. Louis, MO)WELCOME TO MALCOLM BALDRIGE NATIONAL QUALITYAWARD EXAMINERSPresentation, Wisconsin Technical College System Conference(Wisconsin Rapids, WI)A VISION FOR LEADERSHIP ACHIEVES ORGANIZATIONALTRANSFORMATION2002January 9 Presentation, <strong>SSM</strong>HC Clinical Collaborative (Learning Lesson #1),Marriott Hotel-Airport (St. Louis, MO)ACHIEVING EXCEPTIONAL SAFETY IN HEALTH CARE (AES)January 31March 18Presentation, Wisconsin Forward Award Banquet(Madison, WI)INTEGRITY, SPIRIT, AND THE PURSUIT OF EXCELLENCEPresentation(s), University of Wisconsin-Milwaukee, MedicalCollege Campus, Physician Educational Sessons (2)(Milwaukee, WI)-QUALITY IMPROVEMENT AND PHYSICIAN LEADERSHIP-TOP TEN MYTHS

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>302002 (Con’t)April 11August 1September 10September 12December 92003January 16February 11February 11March 3March 6March 14March 18-19Presentation, Governor’s Management Summit (Governor BobHolden), Governor’s Office Building (Jefferson City, MO)CQI, CRITERIA FOR PERFORMANCE EXCELLENCE LEADTO ORGANIZATIONAL TRANSFORMATIONPresentation, Continuum of <strong>Care</strong> Marketing Association, AnnualMeeting, Bethesda Dilworth (Kirkwood, MO)CUSTOMER SERVICE IN HEALTH CARERemarks, United Way-Women of Achievement, The Junior Leagueof St. Louis (St. Louis, MO)POWER OF THE PURSEPresentation, Ohio Award for Excellence Annual Conference(Dublin, OH)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, IHI/Premier, Knowledge Exchange(Orlando, FL)Presentation, Active Communications, Inc., Nurse Recruitment andRetention Conference (Orlando, FL)Remarks, <strong>SSM</strong>HC Innsbrook Planning Meeting, Sheraton CityCenter-Downtown (St. Louis, MO)Remarks, Retirement Celebration for Sr. Mary Ellen Sloan, <strong>FSM</strong><strong>SSM</strong>HC Innsbrook Planning Mtg./Dinner, Sheraton City Center(St. Louis, MO)Presentation, Boeing Corporate Six Sigma Symposium(St. Louis, MO)Presentation, Iowa Quality Recognition for Performance Excellence(Des Moines, IA)Closing Remarks, Women Business Enterprises/Owners (WBE)And Women Entrepreneurs Seminar, <strong>SSM</strong>HC Corp. Office(St. Louis, MO)Presentation, Cleveland Clinic <strong>Health</strong> System, Eastern RegionMedical Management Quality Award Conference(Cleveland, OH)

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>312003 (Con’t)March 26March 31April 10April 16April 17April 24May 1May 3May 9May 16May 19May 21June 5Presentation, Faith At Work Ministry, Junior League (St. Louis)“PURSUIT OF EXCELLENCE”Presentations, Quest for Excellence (Washington, DC)#1 - “LEADERSHIP & ORGANIZATIONAL PROFILE” (Plenary)#2 - “OUR QUALITY JOURNEY” (Plenary)Remarks, <strong>SSM</strong>HC New Executive Orientation(<strong>SSM</strong>HC Corporate Office-St. Louis)Remarks, Associated Industries Of Missouri, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>Recipient of 2003 Industry of the Year Award(Large-Based Businesses category)“Industry on the Hill” - Missouri State Capital Building(Jefferson City, MO)Presentation, Rotary Club, Missouri Athletic Association (St. Louis)MBNQA JOURNEYRemarks, <strong>SSM</strong>HC Baldrige Sharing Day (<strong>SSM</strong>HC Corporate Office)Toast, MBNQA Celebration, <strong>SSM</strong>HC Leadership ConferencePresentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> Leadership Conference(Marco Island, FL)Remarks, St. Marys <strong>Care</strong> Center, Dedication Ceremony(Madison, WI)Presentation, Baccalaureate/Commencement Address—Lindenwood University (St. Charles, MO)Presentation, Washington State Quality Award Symposium,(Seattle, WA)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONRemarks, Malcolm Baldrige Quality (MBNQA) Award Ceremony,Acceptance of MBNQA Award won by <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> in 2003(Washington, DC)Presentation, Active Communications International (ACI),Recruiting and Retaining RN’s (San Francisco, CA)UNLEASHING THE POTENTIAL IN YOUR ORGANIZATION—ADDRESSING THE NURSING SHORTAGE

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>322003 (Con’t)June 12-16June 17August 4September 9September 12September 16September 23October 2October 9October 13October 17Delegate Narrative, OD Partnership Network International Seminar,The <strong>Health</strong> <strong>Care</strong> CEO as Strategist: International SimilaritiesAnd Differences (San Diego, CA)Remarks, St. Louis Business Journal Breakfast (Community Event),Missouri Botanical Gardens (St. Louis, MO)(Co-Presented with Ron Levy, President/CEO-<strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>-St. Louis)Presentation, AHA & <strong>Health</strong> Forum Leadership Summit(San Francisco, CA)Presentation, Lake Regional Hospital System(Osage Beach, MO)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, Ohio Award for Excellence(Columbus, OH)Presentation, ASQ Service Quality Conference(Toronto, Ontario-CANADA)JOURNEY TO PERFORMANCE EXCELLENCEPresentation, Department of Veterans’ Affairs, OrganizationalExcellence Conference and Award Program (Washington, DC)BREAKING BARRIERS AND BEYONDPresentation, Colorado Performance Excellence, ExecutiveEducation Forum(Denver, CO)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, 2003 Baldrige Regional Quest Conference(Scottsdale, AZ)LEADERSHIP AND ORGANIZATIONAL PROFILEPresentation, St. Francis Hospital & <strong>Health</strong> Center--Blue Island,Dedication and Blessing of New Addition(Blue Island, IL)Presentation (Part l-Sr. Mary Jean Ryan; Part lI-Mary StarmannHarrison),Business/Community Event—<strong>SSM</strong>HC of Wisconsin (Madison, WI)“<strong>MARY</strong>’D TO QUALITY”

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>332003 (Con’t)October 22October 27October 28October 30November 6November 11November 12November 18November 25December 2Presentation, OWL - Women of Worth Awards Dinner,The Voice of Mid-Life and Older Women Gateway Chapter,(St. Louis, MO)Presentation, Diversity Solutions Conference(Atlanta, GA)Presentation, Saint Louis University, Masters’ Class—<strong>Health</strong>Administration Students (<strong>Health</strong> Services Management Round Table)(St. Louis, MO)Presentation, Providence <strong>Health</strong> <strong>Care</strong>, Performance ExcellenceConference (Vancouver, BC CANADA)Presentation, George Warren Brown School, WashingtonUniversity, Lecture Services (St. Louis, MO)INTEGRITY, SPIRIT AND THE PURSUIT OF EXCELLENCERemarks, <strong>SSM</strong>HC Showcase for Sharing, STL Airport Hilton(St. Louis, MO)LIFE AFTER MBNQA: THE JOURNEY CONTINUESRemarks, <strong>SSM</strong>HC AES Clinical Collaborative, AchievingExceptional Safety in <strong>Health</strong> <strong>Care</strong>, Learning Session #4(St. Louis, MO) Corporate OfficePresentation, Quality New Jersey Annual Conference(Atlantic City, NJ)Presentation-Part l (Sr. Mary Jean Ryan, <strong>FSM</strong>Presentation-Part ll (William Thompson)Dartmouth Medical School, Masters’ Class Students,(Hanover, NH)Presentation, IHI Annual Conference, Baldrige Sharing Session(New Orleans, LA)

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>342004January 8January 16January 17January 21February 5February 18March 4March 10March 25April 1April 5April 8Presentation, Mountain States <strong>Health</strong> Alliance, Quality WorkshopDay, Johnson City Medical Center (Johnson City, TN)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONRemarks, Memorial Service: Reverend Dennis Brodeur, SeniorVice President-Stewardship, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>—St. Mary of theAngels Convent Chapel (St. Louis, MO)Presentation (Sr. Mary Jean Ryan and Ron Levy), Edward JonesAnnual Partners’ Meeting, Edward Jones Headquarters(St. Louis, MO)Presentation, Premier, Inc., Governance Education Conference(Scottsdale, AZ)“CALLING FORTH THE SPIRIT OF LEADERSHIP:PATHWAY TO ORGANIZATIONAL TRANSFORMATION”Presentation, Washington <strong>Health</strong> Foundation, Quality Connections2004—Annual Symposium(Seattle, WA)Presentation, Vermont Council for Quality, Vermont State AwardBanquet (Northfield, VT)Presentation, New Mexico Quality Conference and AwardsCeremony (Albuquerque, NM)Presentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> Governance Retreat, St. LouisCity Center (St. Louis, MO)Presentation, Rhode Island Center for Performance Excellence,Breakfast of Champions (Providence, RI)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, Olin School of Business—Washington University(St. Louis, MO)Presentation, Missouri University <strong>Health</strong> <strong>Care</strong> Board of HC Quality(Columbia, MO)Presentation, <strong>SSM</strong>HC-OK Community/Quality Event(Oklahoma City, OK)

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>352004 (Con’t)April 12April 16April 20April 29May 1May 3May 6May 12May 20June 8June 10September 9-10Presentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> Nursing Summit, Recruitment& Retention (St. Louis, MO)Presentations (2), California Council for Excellence, <strong>Health</strong> <strong>Care</strong>CEO Roundtable (San Diego, CA)Presentation, Center for Catholic <strong>Health</strong> <strong>Care</strong> and Sponsorship’sAnnual National Conference (Chicago, IL)Presentation, Opening Remarks, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> LeadershipConference (Marco Island, FL)Presentation, Closing Remarks, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> LeadershipConference (Marco Island, FL)Presentation, (AHA) American Hospital Association AnnualMeeting (Washington, DC)DEVELOPING A COMMITTED WORKFORCE—THE <strong>SSM</strong>MODELPresentation, (NPSF) National Patient Safety Foundation Congress(Premier, Inc. Event) (Boston, MA)Presentation, Christus <strong>Health</strong>, Leadership Academy Graduation(Dallas, TX)Presentation, Citigroup, AHA & HFMA <strong>Health</strong> <strong>Care</strong> FinancialManagement Association (New York)Presentation, (NIST) National Institute of Standards and TechnologyBoard of Overseers (Washington, DC)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, (MHA) Missouri Hospital Association, LeadershipForum (Osage Beach, MO)OUR JOURNEY TO THE BALDRIGE AWARDPresentations, Texas <strong>Health</strong> Resource Leadership AnnualConference (Dallas, TX)#1 PATIENT SAFETY: A MATTER OF INTEGRITY#2 10 KEY DECISIONS THAT SHAPED OUR SYSTEM

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>362004 (Con’t)September 19September 27October 1October 7October 15October 29November 8November 11November 18Presentation, (NAHQ) National Association of <strong>Health</strong> <strong>Care</strong> Quality(Orlando, FL)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, (AHRQ) Agency for HC Research and Qualtiy,3 rd Annual Patient Safety Research Conference (Arlington, VA)PATIENT SAFETY: A MATTER OF INTEGRITYPresentation. Tennessee Hospital Association, Annual Meeting(Nashville, TN)THE IMPACT OF THE BALDRIGE AWARD: INTEGRITY,SPIRIT, AND THE PURSUIT OF EXCELLENCEPresentation, North Carolina State Quality Conference(Raleigh, NC)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, Catholic <strong>Health</strong>care West Annual Quality SummitCALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, Edgerton Quality Awards—Quest for Excellence,Nebraska Department of Economic Development(Lincoln, NE)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> Showcase for Sharing(St. Louis, MO)Presentation, Connecticut Hospital Association, Nursing LeadershipConference (Wallingford, CT)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, Missouri Quality Award—Excellence In MissouriFoundation, Annual Conference and Award Banquet(Osage Beach, MO)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATION

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>372004 (Con’t)November 24December 152005January 7February 8February 25`February 26March 3March 14Presentation, Insight Information, Patient Safety and AdverseEvents Conference (Toronto, Ontario – CANADA)PATIENT SAFETY: A MATTER OF INTEGRITYPresentation, Institute for <strong>Health</strong> <strong>Care</strong> Improvement (IHI), AnnualConference (Orlando, FL)Presentation, Franciscan <strong>Health</strong> System-Leadership Conference(Tacoma, WA)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, Sanford Brown College, Quarterly Speaker Series(St. Louis, MO)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, ASQ Quality Management Conference(Orlando, FL)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONRemarks/Presentation, National Commission for Quality Long-Term<strong>Care</strong> (Washington, DC)Presentation, MAYO <strong>Health</strong> System, Annual Trustee Retreat(Rochester, MN)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentations, Asian Productivity Organization (APO), ASIA TOURTokyo, Japan – APO Corporate OfficeSr. Mary Jean Ryan, <strong>FSM</strong>:CALLING FORTH THE SPIRIT OF LEADERSHIP:PATHWAY TO ORGANIZATIONAL TRANSFORMATIONPaula Friedman: BALDRIGE AS A BUSINESS MODEL

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>382005 (Con’t)March 15Tokyo, Japan – Japan Productivity Center: Socio-Economic DevelopmentSr. Mary Jean Ryan, <strong>FSM</strong>:CALLING FORTH THE SPIRIT OF LEADERSHIP:PATHWAY TO ORGANIZATIONAL TRANSFORMATIONPaula Friedman: BALDRIGE AS A BUSINESS MODELMarch 17Bangkok, Thailand – Thailand Productivity InstituteThailand Quality Award (TQA) Winner ConferenceSr. Mary Jean Ryan, <strong>FSM</strong>:CALLING FORTH THE SPIRIT OF LEADERSHIP:PATHWAY TO ORGANIZATIONAL TRANSFORMATIONMarch 18Bangkok, ThailandPaula Friedman: Foundation of Thai Productivity Institute (FTPI):Lessons Learned(1) How to Start and Implement BBM(2) How to Prepare An Application ReportMarch 18 (Con’t.)Sr. Mary Jean Ryan, <strong>FSM</strong>: 6 th National Forum on Quality Improvementand Hospital Accreditation(1) CALLING FORTH THE SPIRIT OF LEADERSHIP:PATHWAY TO ORGANIZATIONAL TRANSFORMATION(2) Panel Discussion/Q & A Session:Benchmarking(3) Closing RemarksMarch 21Manila, Philippines – Development Academy of the Philippines (DAP)Center for Quality CompetitivenessMorning Session: Sr. Mary Jean Ryan, <strong>FSM</strong>Afternoon Session #1: Sr. Mary Jean Ryan, <strong>FSM</strong>CALLING FORTH THE SPIRIT OF LEADERSHIP:PATHWAY TO ORGANIZATIONAL TRANSFORMATIONAfternoon Session #2: Paula FriedmanBALDRIGE AS A BUSINESS MODELMarch 22Manila, Philippines – SM Brewery Plant (San Fernando, Pampanga)Sr. Mary Jean Ryan, <strong>FSM</strong>:CALLING FORTH THE SPIRIT OF LEADERSHIP:PATHWAY TO ORGANIZATIONAL TRANSFORMATIONPaula Friedman: BALDRIGE AS A BUSINESS MODEL

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>392005 (Con’t)March 31April 20April 21April 22May 5May 14May 19July 13August 5Presentation, CHA Annual Theology and Ethics Colloquium(San Antonio, TX)Quality Improvement: A Mission ImperativePresentation, Human Resource Management Association (HRMA)(St. Louis, MO)The Impact of the Baldrige Award: Integrity, Spirit, and thePursuit of ExcellencePresentation, MU Gamma Chapter—Alpha Omega Alpha,Annual AOA Day, Reynolds Alumni Center—Missouri University(Columbia, MO)Calling Forth the Spirit of Leadership: Pathway toOrganizational TransformationPresentation, CME Conference--Center for <strong>Health</strong> <strong>Care</strong> Quality(CHCQ) and Center for <strong>Health</strong> Policy (CHP)—CME Conference“Bridging the Quality Gap in Mid-America: Innovation andImprovement in <strong>Health</strong> <strong>Care</strong> Delivery”University of Missouri-School of Medicine (Columbia, MO)Calling Forth the Spirit of Leadership: Pathway toOrganizational TransformationPresentation, Benedictine <strong>Health</strong> System, Annual Administrators’Conference, Sugar Lake Lodge (Grand Rapids, MN)Calling Forth the Spirit of Leadership: Pathway toOrganizational TransformationPresentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Leadership Conference(Marco Island, FL)THE CHANGING FACES OF QUALITYPresentation, Alabama Quality Assurance Fund, Alabama HospitalCollaborative Experience—Outcomes CongressPresentation, Belmont University, Tennessee Excellence inLearning Network (Nashville, TN)Calling Forth the Spirit of Leadership: Pathway toOrganizational TransformationPresentation, Ohio <strong>Health</strong>/Mt. Carmel, Symposium—“Safe Culture,Safe Patients” (Columbus, OH)PATIENT SAFETY: A MATTER OF INTEGRITY

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>402005 (Con’t)September 8September 12September 15September 30November 1November 22006January 20January 25February 2February 6-7Presentation, Avera <strong>Health</strong>, Quality Congress, Ramkota Hotel andConvention Center (Sioux Falls, South Dakota)Three-Member Forum (Sr. Mary Jean Ryan, <strong>FSM</strong>, Dr. PatriciaMonteleone, MD and Glendia Hatton), Missouri Women’s ForumSt. Louis <strong>Health</strong>care in the 21 st Century … Where are We?(St. Louis, MO)Presentation, Illinois Hospital Association (IHA), LeadershipSummit (Galena, IL)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, <strong>Health</strong> <strong>Care</strong> Excel, Annual Forum(Indianapolis, IN)PATIENT SAFETY: A MATTER OF INTEGRITYPresentation, “Lessons Learned”, Dinner MeetingPresentation, Ohio State University Medical Center, LeadershipQuality Conference (Columbus, OH)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, Mercy Medical Center, Board and ExecutiveLeadership Retreat (Des Moines, IA)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, Marian College of Fond du Lac, Business andIndustry Dinner (Fond du Lac, WI)Presentation, University of Nebraska Medical Center, GrandRounds, Department of Preventive & Societal Medicine, Section on<strong>Health</strong> Services Research and Rural <strong>Health</strong> Policy(Omaha, NE)PATIENT SAFETY: A MATTER OF INTEGRITYPresentations, Annual Conference, (SIQ) Swedish Institute forQuality, “Leadership for Excellence”(Stockholm, Sweden)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATION

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>412006 (Con’t)February 25March 7-9March 17March 30April 4April 24April 27May 1May 6May 10May 19Presentation, American College of Medical Quality NationalConference and Awards Luncheon(Reno, NV)Presentation, Sahlgrenska University Hospital, Quality Week,(Göteborg, Sweden)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, St. Marys Hospital Medical Center, National NursingConference—“Nurses Shaping Our Future”(Monona Terrace, WI)INNOVATION: CREATING HEALTH CARE THE WAY ITSHOULD BEPresentation, Kansas Foundation for Medical <strong>Care</strong>, 11 th AnnualKansas <strong>Health</strong> Quality Forum(Wichita, KS)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, St. Louis Business Journal, Women in BusinessConference (St. Louis, MO)Presentation, Quest for Excellence, (NIST) National Institute forStandards and Technology (Washington, DC)Opening Remarks, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> O.R. Values AnalysisMeeting, <strong>SSM</strong>HC Corporate Office (St. Louis, MO)Presentation, (ASQ) American Society for Quality, WorldConference (Milwaukee, WI)Presentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Leadership Conference(Marco Island, FL)Presentation, (CHAS) Community <strong>Health</strong> Association of Spokane,All-Staff Leadership Conference(Spokane, WA)Presentation, (AANA) Arthroscopy Association of North America,Annual Meeting (Hollywood, FL)

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>422006 (Con’t)June 1August 18September 18Presentation, Capital <strong>Health</strong>, Quality Summit(Halifax, Nova Scotia – Canada)Presentation, <strong>SSM</strong>HC-WI Board of Directors, Annual Retreat<strong>SSM</strong>HC Quality Journey and Malcolm Baldrige Quality Award(Madison, WI)Presentation, Ensign Facilities Services Group, Inc. (Long-Term<strong>Care</strong>), Cedars-Sinai Medical Group Annual Retreat(Costa Mesa, CA)October 2October 162007January 12January 16February 9-11February 22March 22Presentation, <strong>SSM</strong>HC-St. Louis, Access Management and PatientAccounting, Frontenac Hilton Hotel (St. Louis, MO)Presentation, University of Chicago Hospitals, 2 nd Annual QualityFair (Chicago, IL)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAYTO ORGANIZATIONAL TRANSFORMATIONPresentation, Commonwealth Fund’s Bipartisan Congressional<strong>Health</strong> Policy Annual Meeting (Miami, FL)Presentation, Charity Hospitals, Louisiana <strong>Health</strong> System (LHS),10 th Annual <strong>Health</strong> <strong>Care</strong> Effectiveness Forum Program(Baton Rouge, LA)THE IMPACT OF THE BALDRIGE AWARD: INTEGRITY, SPIRITAND THE PURSUIT OF EXCELLENCEPresentation(s), Catholic <strong>Health</strong> <strong>Care</strong> Association of Korea,XV World Day of the Sick, Educational Session(Seoul, Korea)FAITH AT WORK (Sr. Mary Jean Ryan, <strong>FSM</strong>)Note: Accompanied by Paula Friedman, Corporate VP-Strategy & Systems Improvement(2) Panel Discussions: A Case Study of ManagementPresentation, Iowa Recognition for Performance, Quality AwardCelebration(West Des Moines, IA)Presentation, ASQ Dallas Section 1402, General Membership Meeting(Dallas, TX)

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>432007 (Con’t)April 19May 5May 19May 23June 12June 18September 21October 1-5Presentation, Women’s <strong>Health</strong> Leadership Trust, Annual Forum(Minneapolis-St. Paul, MN)MAKING A DIFFERENCE: A MATTER OF INTEGRITYPresentation, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Leadership Conference(Marco Island, FL)Presentation, Suburban Hospital, Board Retreat(Cambridge, MD)Presentation, SSI Group, National User Conference(San Antonio, TX)Presentation, PriceWaterHouseCoopers, Women’sNetworking Circle(St. Louis, MO)Invocation, YWCA St. Louis Sexual Assault Center,Circle of Women Luncheon(St. Louis, MO)Presentation, California Council for Excellence(Napa Valley, CA)A VISION FOR LEADERSHIP ACHIEVES ORGANIZATIONALTRANSFORMATIONPresentations, International Congress of Quality in Management(Argentina and Brazil)Note: Accompanied by Paula Friedman, Corporate VP-Strategy & Systems Improvement10/01/07: Woman & Quality Session(Buenos Aires, Argentina)WOMEN AND QUALITY: SHAPING THE FUTURE10/01/07: <strong>Health</strong> <strong>Care</strong> Session – Keynote Speaker(Buenos Aires, Argentina)ON BECOMING EXCEPTIONAL10/02/07: Secret of Missions & Values Session(Buenos Aires, Argentina)DEFINING MISSION AND VALUES10/04/07: <strong>Health</strong> <strong>Care</strong> Meeting With Hospitals(Porto Alegre, Brazil)ON BECOMING EXCEPTIONAL

<strong>SISTER</strong> <strong>MARY</strong> <strong>JEAN</strong> <strong>RYAN</strong>, <strong>FSM</strong>442007 (Con’t)10/05/07: Secrets of the Future Session(Porto Alegre, Brazil)HEALTH CARE OF THE FUTURE10/05/07: Keynote(Porto Alegre, Brazil)CALLING FORTH THE SPIRIT OF LEADERSHIP: PATHWAY TOORGANIZATIONAL TRANSFORMATIONOctober 12October 15October 16November 30December 12Presentation, University of Iowa Annual <strong>Health</strong> <strong>Care</strong> Symposium(Iowa City, IA)Presentation, <strong>Health</strong> <strong>Care</strong> Leaders Association of British Columbia(Vancouver, British Columbia, Canada)Presentation, Coro Connected Women Meeting(St. Louis, MO)Presentation, <strong>SSM</strong>HC-WI Grand Opening (new hospital)(Madison, WI)Presentation, IHI National Forum(Orlando, FL)

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