Bahamas - FirstCaribbean International Bank

FirstCaribbean’s Retail Banking segment boastsapproximately 500,000 customers across the Caribbean,with a loan portfolio of US$700 million, a mortgageportfolio of US$800 million and more than US$2.4 billionin deposits.The Retail Banking segment consists of three key subsegments:Personal Banking, Premier Banking and BusinessBanking. The Personal Banking segment services thestandard transactional needs of FirstCaribbean’s personalbanking clients through traditional banking channels suchas branches and automatic teller machines. The Premiersegment is serviced through a relationship managedmodel with high touch service as its differentiation.Business Banking services the needs of our Micro/SmallBusiness Clients also through a relationship managedmodel.Future customer-centred improvements to be made in theRetail segment include the introduction of "BranchAmbassadors" in large branches across the Region. BranchAmbassadors in many cases will be the first point ofcontact for all customers entering these branches and theywill be positioned to help direct as well as educate ourcustomers about alternative banking channels, such as theATM network and the Customer Call Centre that iscurrently in the developmental stage and scheduled tocome on stream in the medium term.Walter Wells, Executive Director• Formerly Vice President, Commercial Clients forCIBC Bahamas Limited• Joined CIBC in 1971 and has held a variety ofsenior management roles throughout the WestIndies since 1983.• Holds a number of Board appointments in theBahamas, including being a founding member andLifetime Director of the Cancer Society of theBahamas.