In This Issue Cord Blood Bank Saves Amelia ... - SSM Health Care

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6 NetWork — Our Bimonthly Publication for Employees, Physicians and FriendsGot Results?Department: Housekeeping at St. Francis Hospital& Health Services (Maryville, Mo.)Your outstanding results: We achieved 99thpercentile in “room cleanliness” for all Press GaneyAssociates Inc. survey participants over eight oflast 10 months. We also achieved 99th percentilein “courtesy of person cleaning room” for all PressGaney participants over the same period.Time frame over which you achieved theseresults: The team formally initiated the process inJanuary 2006 with its mission statement approvedin February 2006.How did you achieve these results? We wantedto improve or develop processes to enhance thequality and efficiency of the housekeeping staff.The results of our efforts were the developmentof a consistent training program, including acomprehensive evaluation process.How did you keep your staff engaged? The teamwas primarily made up of the housekeeping staffplus the director and the department’s assistant.Staff members were asked to report the regularduties they perform so that job cards could becreated. The staff members were also questionedregarding skills and other orientation needs inorder for the New Hire Handbook, the OrientationChecklist and the Skills Checklist to be developed.How do you celebrate your successes? A specialdinner was held for the Clean Sweep Team withhospital president Mike Baumgartner and humanresources director Martha Archer in attendance. Theteam was presented the Press Ganey results andcongratulated for its outstanding achievements.How do you share your results with otherdepartments? The team put together a skit todemonstrate and recognize its accomplishments.The skit was presented to the administrative counciland leadership team.Contact for info: Gary Thompson, building operationsdirector, St. Francis Hospital & Health Services at (660)562-7929 or Gary_Thompson@ssmhc.com.Members of the Clean Sweep Team presented a skit recognizing their efforts and accomplishments. Members include, fromleft to right, Donna Turnipseed, Pat Talbot, Christina Prothero, Pam Pierson, Ina Sportsman, Sherry Peter and Tina Carlson.During the skit, each member wore yellow sheets containing the names of administrative council members who read theteam’s job cards to perform housekeeping’s duties.How Does the CorporateResponsibility Helpline Work?To report an ethical, legal or regulatory concern, the CRPHelpline is there when you are not sure who to talk to or youwant to report a concern anonymously. Here’s how Helplinecalls are handled anonymously:SSM Health Care contracts with an outside firm to answerthe Helpline 24 hours a day, seven days a week. The toll-freetelephone phone number is 1-877-CRP-ASK. The caller reportstheir location, their concern and the people involved. The CRPHelpline representative records the information in a report andthe caller is given a reference number and a call back date.There is no voicerecorder or callerID involved.The Helplinerepresentativethen forwardsthe report to theCRP office. A CRPcontact at the entity involved is sent a copy of the report, asare the facility and regional presidents. If the concern involveshuman resources, then a human resource executive is alsosent the report.After an investigation, a response is written and sent to theCRP office for review to make sure the concerns are addressed.That response is then sent to the CRP Helpline service which filesthe report under the reference number given the caller. When thecaller calls back with the reference number, the response is read.In this way, the anonymity of the caller is ensured.If you have any questions about the CRP Helpline, pleasecontact Barbara Briggs, SSM Health Care corporate vicepresident–corporate responsibility at (314) 994-7722.AEPC Satisfaction Summit Set for Jan. 10Looking for ideas on how to please patients, inspire employees and build relations with physicians?The Achieving Exceptional Patient Care Satisfaction Summit set for Jan. 10 will showcase best ideas fromaround SSM Health Care and re-energize us for 2007.The summit is set for 8 a.m. to 4 p.m. at the Hilton St. Louis Frontenac Hotel, 1335 S. Lindbergh Blvd.,St. Louis, Mo., 63131. Among those attending the summit will be administrative council members, AEPCchampions, physician relations representatives and human resource personnel.Patient, employee and physician satisfaction represents three of the five characteristics of ExceptionalHealth Care Services provided by SSM caregivers. Rather than addressing the “satisfactions” separately,the summit brings them together. “They all work hand-in-hand in fostering a culture of service,” said PaulaFriedman, corporate vice president–strategy & systems improvement.For information or to register for the summit, contact Kyna Powers at Kyna_Powers@ssmhc.com.SSM Employees, Leaders Receive Glimpse of FutureBy Brian PiperExecutives, clinicians andother employees from acrossSSM Health Care saw the notso-distantfuture: the electronichealth record (EHR).On Nov. 1–2, the groupmet at the new Epic Systems’headquarters in Madison, Wis.The goal of the trip was toexpand knowledge about theEHR and its implementationby the Project Beacon team.They were also given additionalinformation and resources tohelp lead their facilities throughthe clinical transformation thatwill shape the future of patientcare at SSM.“We had a great trip toMadison and we are very excitedabout the project,” said SSM St.Joseph Hospital West President,Pat Komoroski. “Epic is awonderful partner because theyreally seem to focus on patientsand caregivers.”A highlight of the Epic visitwas a demonstration of EHR byDr. Brad Eichhorst, vice president,clinical informatics for Epic.On Nov. 8, more than320 employees from acrossSSM received a more detaileddemonstration. Project Beaconteam members walked throughscenarios for inpatient care,emergency care, outpatientclinic care and radiology. Thedemonstrations highlightedthe workflows, best practice andsafety features of the new system.Darlene Laws, healthinformation management, SSMCardinal Glennon Children’sMedical Center, said she enjoyedseeing how the system allowsusers to follow a patient fromtheir arrival at the hospitalthrough discharge.“This was a great firstlook,” said Erin Stopke, nursingeducation at SSM St. JosephHealth Center, St. Charles, Mo. “Iteased a lot of the concerns I had.”November / December 2006SSM Health Care
— Our Bimonthly Publication for Employees, Physicians and Friends 7Archives DebutsUpdated SiteThe SSM Corporate Archives has launched arevised and updated Web site on the corporate Intranet.The site not only has a new look, but has an extensiveamount of new information. At the site, you can learnwhat the Corporate Archives collects, how records areprocessed and services it provides.Said Scott Grimwood,corporate manager of archives:“The Web site was redesignedto become a vital source ofinformation for our current andfuture clients throughout thesystem. It is our hope that the sitehelps promote our work and therole we play in preserving the richheritage of SSM Health Care.”The SSM Corporate Archives hasadopted a new logo.One of the big additions to the site is photogalleries. There are now images from 22 systementities, including between two to 12 photographsfor each entity. The images are downloadablefor viewing on computers and in PowerPointpresentations.“We hope people willreally like this feature,because everybodyloves old photographs,”Grimwood said.http://stlapps.ssmhc.com/intranet/home/ssmarchives.nsfSSM’s Health Risk AssessmentsPresent Road to Better HealthThe New Year is a time to live healthier. A goodfirst step is to assess your health by taking SSM’sHealth Risk Assessment. It’s easy to take on thecorporate Intranet and completely confidential.When you finish the assessment, you will be givenrecommendations for what you can do to be healthier,such as using your seatbelt all the time, having anannual physical or lowering your cholesterol.To take the test, go to the Healthy Living siteon the Intranet.SSM University to Help Managers Develop SkillsSSM University will develop a curriculum designed to give managers the skillsthey need to improve performance. The five-module curriculum will focus on:• LEADERSHIP—History, tradition,mission, values, ethics, SSM Health Care’sCompetency Model.• PLANNING—Priority setting andresource allocation.• FINANCIAL MANAGEMENT—Understandingindustry trends, hospital financial statementsand department budgets.• MANAGING PEOPLE—Interviewing, selecting,orientating, training, evaluating and motivatingemployees.• MANAGING AND IMPROVING PROCESSES—Including continuous qualityimprovement training.Each module will last a day. The modules willbe offered at various sites throughout the system,and once they are up and running, at least onemodule per month will be available somewhere inthe system.Steven Barney, senior vice president–humanresources, said that each module will have acore faculty of six to eight people from withinthe system. Each module will be taught by twofaculty members.“Managers will be required to take all fivemodules,” said William Thompson, senior vicepresident–strategic development and chair of theSSM University Board. “The courses will offer thetools managers need to improve performance andmove us closer to our mission.”Thompson created a framework for the coursedevelopment, which is now underway.The courses will be offered in one-day unitsso that managers can take all five componentsover an 18-month period. The Leadershipmodule will be required first. The courses willbe offered in entities and regional locations forflexibility of access.Barney said the five modules arethe first phase of courses designed to developSSM leaders. The next phase will offer advancedcourses, he said.The plan calls for the first-phasemodules to be developed within the firstsix months of 2007.New Vice Presidents NamedDon Eggleston has accepted the positionof corporate vice president–mission/values.Eggleston will assume his new position Jan. 2.Eggleston will be responsible for developinginitiatives that integrate the SSM missionand values into the organization, as wellas coordinating pastoral care services andchampioning community benefit efforts.Eggleston has been with SSM Health Carefor 17 years and currently serves as directorof organizational development for SSMDon EgglestonHealth Care-St. Louis. He was instrumental inestablishing a leadership curriculum for managers within the St. Louis network.He has also provided internal consulting and has been a key leader in theimplementation of Achieving Exceptional Patient Care. SSM Media Services,which has received both regional and national recognition in organizationalcommunications, was also developed under his leadership.He served previously as director of staff development at SSM St. MaryʼsHealth Center in Richmond Heights, Mo. Prior to joining SSM, he workedas a community education manager at St. Anthonyʼs Medical Center and aproject manager at the Cardinal Ritter Institute, both in the St. Louis area.SSM Health Care has named A. DawnRunge, PhD, as the new corporate vicepresident–organizational effectiveness.Runge will join the corporate officeJan. 2 and will be responsible for thedevelopment and assessment of systemwideeducational programs and processesto enhance training and developmentthrough SSM University.Runge came to SSM in 1999 asnetwork director of registration forA. Dawn RungeSSMHC-St. Louis. She currently serves asadministrative director of support services at SSM St. Maryʼs Health Centerin Richmond Heights, Mo. She also served as the hospitalʼs director ofrevenue development.Prior to joining SSM, she was the performance improvementcoordinator at BJC HealthCareʼs corporate office and a receivable managerat Missouri Baptist Medical Center.SSM Health Care November / December 2006
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