Checklist ISO/IEC 17021: 2006. Conformity assessment ... - Sanas

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ISO/IEC 17021 Requirement CB’s References COMMENT BY ASSESSOR9.8.8 Is the decision to be communicated to thecomplainant made by, or reviewed and approved by,individual(s) not previously involved in the subject ofthe complaint?F 155-029.8.9 Whenever possible, does the CB give formal noticeof the end of the complaint handling process to thecomplainant?9.8.10 Does the CB determine together with the customerand the complainant, whether and, if so to whatextent, the subject of the complaint and its resolutionshall be made public?9.9 Records of applicants and customers9.9.1 Does the CB maintain records on the audit and othercertification activity for all customers, including allorganizations that submitted applications, and allorganizations audited, certified, or with certificationwithdrawn?9.9.2 Do the records on certified customers include thefollowing:a) application information and initial, surveillance andre-certification audit reports?b) certification agreement?c) justification of the methodology used for sampling?d) justification for auditor time determination (see9.1.4)?e) verification of correction and corrective actions?f) records of complaints and appeals, and anysubsequent correction or corrective actions?g) committee deliberations and decisions, if applicable?h) documentation of the certification decisions?i) certification documents including the scope ofcertification with respect to product, process orservices as applicable? andj) related records necessary to establish the credibilityof the certification, such as evidence of thecompetence of auditor and technical expert?See Note.2008-07-25 ©SANAS Page 28 of 34
ISO/IEC 17021 Requirement CB’s References COMMENT BY ASSESSOR9.9.3 Does the CB keep the records on applicants andcustomers secure to ensure that the information iskept confidential?Are records transported, transmitted or transferred, ina way that ensures that confidentiality is maintained?F 155-029.9.4 Does the CB have a documented policy anddocumented procedures on retention of records?Are records retained for the duration of the currentcycle plus one (1) full certification cycle?See Note10 Management system requirements for CBs10.1 OptionsIn addition to meeting the requirements of Clauses 5 to 9, didthe CB implement a management system in accordance witheithera) management system requirements in accordancewith ISO 9001 (Option 1)? orb) general management system requirements (Option2)?10.2 Option 1: Management system requirementsin accordance with ISO 900110.2.1 GeneralIs the ISO 9001 system capable of supporting anddemonstrating the consistent achievement of therequirements of this International Standard, amplified by10.2.2 to 10.2 5?10.2.2 ScopeDoes the scope of the management system include thedesign and development requirements for its certificationservices?10.2.3 Customer focusDoes the CB consider the credibility of certification andaddress the needs of all parties (as set out in 4.1.2) that relyupon its audit and certification services, not just itscustomers?2008-07-25 ©SANAS Page 29 of 34
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Checklist ISO/IEC 17021: 2006. Conformity assessment ... - Sanas

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