Checklist ISO/IEC 17021: 2006. Conformity assessment ... - Sanas

ISO/IEC 17021 Requirement CB’s References COMMENT BY ASSESSORF 155-029.7 Appeals9.7.1 Does the CB have a documented process to receive,evaluate and make decisions on appeals?9.7.2 Is a description of the appeals handling processpublicly available?9.7.3 Is the CB responsible for all decisions at all levels ofthe appeals handling process?Does the CB ensure that the persons engaged inappeals handling process are different from thosewho carried out the audits and made the certificationdecisions?9.7.4 Do submission, investigation and decision onappeals result in any discriminatory actions againstthe appellant?9.7.5 Does the appeal handling process include at leastthe following elements and methods:a) an outline of the process for receiving, validating,investigating the appeal, and for deciding whatactions are to be taken in response to it, taking intoaccount the results of previous similar appeals;b) tracking and recording appeals, including actionsundertaken to resolve them;c) ensuring that any appropriate correction andcorrective action is taken9.7.6 Does the CB acknowledge receipt of the appeal andprovide the appellant with progress reports and theoutcome?9.7.7 Are the decision to be communicated to theappellant made by, or reviewed and approved by,individual(s) not previously involved in the subject ofthe appeal?9.7.8 Does the CB give formal notice of the end of theappeal handling process to the appellant?2008-07-25 ©SANAS Page 26 of 34