View the full 2008 Technical Services Practices Survey - PMMI

EXECUTIVE SUMMARYSixty-eight percent of responding members use non-exempt, in-house assembly technicians to alsotravel for service work. An hourly premium for travel and service work is paid to in-house assemblytechnicians (37%) The average hourly premium paid is $21.00 per hour.Additional compensation paid for travel/service work:• Frequent flyer miles (53%)• Comp time off (30%)• Bonus/premium (20%)• Increased travel pay (13%)• No special incentives provided (28%)Service technicians are covered for PERSONAL travel accident insurance by workers compensationpolicy (60%), additional company paid insurance policies (48%) and credit card insurance (22%). Theaverage percentage of on-site vs. travel time is 66% and 34% respectively. Auto expense is reimbursedon a straight cents per mile basis by 79% of responding firms. This is an increase of three percent over2005.Eighty-seven percent of responding members pay actual travel hours to non-exempt, in-house assemblytechnicians that are used for travel for service work, while thirty-four percent pay a minimum of eighthours of travel per day. Service technicians are compensated for a weekend stayover without work bysixty-seven percent of those members who responded. They are also compensated for early morningservice (32%) and late PM service (39%).The information contained herein shall not be distributed or shared by the recipient. No part of this document may be reproduced without the express written permission of PMMI.5